1 Chome-4-1 Shiromi, Chuo Ward, Osaka City, Osaka Prefecture, 540-8578, JapanDettagli hotel
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1 notte
Recensioni degli ospiti
4.7/5
Fantastico
752 recensione
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Recensioni verificate
Ubicazione4.8
Strutture e servizi4.6
Servizio4.8
Pulizia4.8
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Tutte le recensioni(752)
Recensioni positive(747)
Recensioni con foto/video(231)
Posizione conveniente(138)
Trasporti comodi(123)
Ottima colazione(76)
Camere ampie(66)
Vicino alla metro(50)
Ottimo ristorante(20)
Ottima vista notturna(11)
Di lusso(10)
Recensioni negative(5)
Didoyyy
Soggiorno: set 2024
Coppia
2 recensione
4.2/5
Molto buono
Pubblicata: 23 dic 2024
Very chill and relax place, quite environment, very near Osaka castle and business area. Romantic place where u see a night view of Osaka castle
Traduci
Risposta dalla struttura: Thank you very much for staying with us and for taking the time to share your wonderful feedback.We are delighted to hear that you enjoyed the quiet and relaxing environment, as well as the convenient access to Osaka Castle and the business district.We are especially pleased to know that you had a romantic time enjoying the night view of Osaka Castle.We will continue striving to provide a comfortable space and excellent service for all our guests.We look forward to welcoming you again in the future.Hotel New Otani OsakaCustomer Service Manager
Hannah
Suite Junior di Lusso con Vista Castello - Non Fumatori
Soggiorno: set 2024
Coppia
13 recensione
5.0/5
Eccezionale
Pubblicata: 22 ott 2024
This hotel is really good and all customers services are excellent. The location is perfect to go the Osaka Castle. Only need by walking around 15mins to get there. There are lots of good restaurants. I will go there again.
Traduci
6/7
Risposta dalla struttura: Thank you for your positive feedback! We are delighted to hear that you enjoyed our excellent customer service and the convenient location near Osaka Castle. We look forward to welcoming you back again at Hotel New Otani Osaka. Warm regards, Customer Service Manager
Ayaka SG
Camera Superior (per due persone, con vista sulla città, non fumatori)
Soggiorno: set 2024
Famiglia
5 recensione
4.5/5
Ottimo
Pubblicata: 2 dic 2024
Hotel near Osaka Castle, convenient location and staff are very friendly.
Traduci
Risposta dalla struttura: Thank you for your kind words regarding our convenient location and friendly staff. We appreciate your feedback and hope to welcome you back to Hotel New Otani Osaka in the future.Best regards,Customer Service Manager
Utente ospite
Quadrupla Familiare con Vista Castello - Non Fumatori
Soggiorno: giu 2024
Famiglia
5 recensione
4.2/5
Molto buono
Pubblicata: 4 lug 2024
The hotel room is very spacious and offers a nice view of Osaka Castle. The breakfast at the hotel is excellent and includes a delicious bowl of eel rice, which is really impressive. The hotel staff is friendly and polite. One of the major drawbacks of this hotel is its location, which is a bit far from the main visiting and shopping centers. Overall, we are having a great time at this hotel.
Traduci
Risposta dalla struttura: Dear E224390****, Thank you for choosing Hotel New Otani Osaka and for sharing your experience with us. We are delighted to hear that you enjoyed the spacious room, the stunning view of Osaka Castle, and the excellent breakfast, especially the delicious bowl of eel rice. Your kind words about our friendly and polite staff are truly appreciated. We understand your concern about the location and apologize for any inconvenience caused. We are thrilled to know that you are having a great time overall. We look forward to welcoming you back in the future. Warm regards, Hotel New Otani Osaka
Arnold
Soggiorno: mag 2024
Coppia
24 recensione
4.7/5
Fantastico
Pubblicata: 23 giu 2024
Best experience in Osaka
Service and location are great.
Hotel is near Osaka Castle.
Breakfast was very good. Close to numerous subway lines.
Traduci
Risposta dalla struttura: Dear TXXXjqegyct****, Thank you for sharing your positive experience with us. We are delighted that you enjoyed our great service, prime location near Osaka Castle, and delicious breakfast. We look forward to welcoming you back soon. Best regards, Hotel New Otani Osaka
Gustav Anders Fredrik
Camera Superior (per due persone, con vista sulla città, non fumatori)
Soggiorno: nov 2024
Coppia
3 recensione
5.0/5
Eccezionale
Pubblicata: 9 dic 2024
Great breakfast, amazing location, clean. The only annoying thing is when they clean your room they put your toothbrush on a towel, please don’t touch people’s tooth brush when cleaning the bathroom, that is just not sanitary. Didn’t have dinner buffet and long wait for breakfast buffet.
Traduci
Risposta dalla struttura: Thank you for your feedback regarding your stay with us. We appreciate your complimentary comments about our breakfast and location. However, we apologize for any inconvenience caused by the cleaning method of the rooms and the wait time for the buffet service. We will do our best to clean the bathrooms without touching personal belongings, but if it is unavoidable, we will lay out clean towels and put them back on the floor. In addition, we will replenish amenities such as new toothbrushes in addition to those used. We apologize if we have offended you in any way, as it is our duty to meet your needs.Best regards,Hotel New Otani OsakaCustomer Service Manager
Utente ospite
Suite Junior Superior con Vista Castello - Non Fumatori
Soggiorno: nov 2024
Famiglia
1 recensione
5.0/5
Eccezionale
Pubblicata: 11 dic 2024
First class hotel with very polite, helpful and professional staff as well as good facilities.
Traduci
Risposta dalla struttura: Thank you for your kind words regarding our staff and facilities. We are delighted to hear that you enjoyed your stay with us and appreciate your positive feedback.Best regards,Hotel New Otani OsakaCustomer Service Manager
Watcher
Camera Superior (per due persone, con vista sulla città, non fumatori)
Soggiorno: ott 2024
Coppia
26 recensione
4.7/5
Fantastico
Pubblicata: 17 nov 2024
Excellent service, very good breakfast with wide choices, Western and Japanese. Although hotel is old, it is very clean and well maintained, with excellent amenities. Just a short walk to the Osaka castle and its surroundings. We can see the castle from our room. Getting around is easy and the closest station is Osakajokoen Station by JR line, and it is just one stop away to the metro network. Good thing is the airport transfers by limousine bus right outside the hotel. Note that there are only two departure time at 8:10 and 10:10 am if you are heading your Kansai airport.
Traduci
Risposta dalla struttura: Thank you for your valuable feedback and for pointing out our excellent service, varied breakfast menu, and convenient location near Osaka Castle. We appreciate your kind words about the hotel's cleanliness, upkeep, and facilities. We are delighted to hear that you enjoyed the view of Osaka Castle from your room and that you found it easy to explore the area using the nearby Osaka Castle Park Station. The subway is in the opposite direction of the JR line, but it is only a 3-minute walk away. Thank you for sharing the information about the airport transfer and departure time. We look forward to serving you again.Best regards, Hotel New Otani OsakaCustomer Service Manager
Rubén Velázquez Calva
Camera Standard (letto matrimoniale alla francese, con vista sulla città, non fumatori)
Soggiorno: ago 2024
Famiglia
1 recensione
4.7/5
Fantastico
Pubblicata: 29 set 2024
The hotel is elegant, and the metro station is nearby, so it's pretty convenient.
Traduci
TINZY
Soggiorno: dic 2023
Solo
21 recensione
5.0/5
Eccezionale
Pubblicata: 5 gen 2024
Spent RM122 to upgrade my room for a castle view. Definitely worth it!🤩🤩 The hotel is like a small shopping mall, its very huge and very near to osaka castle and the park.
Traduci
Risposta dalla struttura: Thank you for choosing to stay at Hotel New Otani Osaka and for posting your wonderful photos!We appreciate your high evaluation of the view of Osaka Castle.The scenery of Osaka Castle Park also offers a variety of atmospheres in each of the four seasons.The Nishinomaru Garden in Osaka Castle Park adjacent to the hotel is one of the most famous cherry blossom viewing spots in the Kansai region, with approximately 300 cherry trees, mostly Someiyoshino, in bloom, and approximately 3,000 cherry trees in Osaka Castle Park.We are looking forward to welcoming you back to our hotel, where you can also enjoy the cherry blossoms in the surrounding area.
KiPa
Camera Superior (per tre persone, con vista sulla città, non fumatori)
Soggiorno: mag 2024
Famiglia
1 recensione
5.0/5
Eccezionale
Pubblicata: 14 giu 2024
Location: right next to JR line (Osaka Loop line) making it so easy to make Osaka as a base and go to Kyoto, Hiroshima etc. Right next to Osaka Castle. A little dated but clean. We requested an air purifier/ humidifier which they brought over in 2 minutes. Beds were very comfortable. We had a triple room. Room size was big which was one of the main reasons for picking this hotel over there Thera. Bed sizes were long which was very important. Amenities were great. Service was simply world class. Breakfast was very good. Open till 10am. Concierge desk was great too. Taxis are always available there at different time of the day. We found that Taxis were not that expensive allowing door to door travel rather than 10-20 minute walk each time you take public transportation. This helped a lot when you are doing 10-20k step days as is. I was a little nervous that this was a little out of the way when I booked it. I’m glad we picked this place.
I’d pick this hotel any day!
Great management great service. So impressive!
Traduci
Risposta dalla struttura: Dear TIUS180rh9a5****, Thank you for sharing your positive feedback with us. We are delighted to hear that you enjoyed the convenient location of our hotel, the spacious room, comfortable beds, and the excellent service provided by our team. We are pleased that we could accommodate your request for an air purifier/humidifier promptly. It's wonderful to know that you found our amenities, breakfast, and concierge desk to be great. We are committed to providing a world-class service to all our guests. Your kind words motivate us to continue delivering the best experience. We appreciate your review and hope to welcome you back on your next visit to Osaka. Warm regards, Hotel New Otani Osaka
MartinV
Suite Junior Superior con Vista Castello - Non Fumatori
Soggiorno: apr 2024
Famiglia
8 recensione
5.0/5
Eccezionale
Pubblicata: 24 mag 2024
Loved the hotel. The staff is very friendly, room is clean and in a nice location. Can really recommend the breakfast!
Traduci
Risposta dalla struttura: Thank you very much for selecting Hotel New Otani Osaka.We are glad to hear that you had a comfortable stay and enjoyed the breakfast buffet.For breakfast, the "fluffy omelette" is prepared in front of you by a Western-style chef, and for Japanese cuisine, the "tai chazuke" is very popular.We hope you will have the opportunity to try it.We will do our utmost to live up to your kind words and will continue to strive to serve you in the future.Thank you once again for your feedback and we sincerely hope to have the opportunity of serving you again in the near future.
Jacqueline
Camera Superior (2 letti, con vista sulla città, non fumatori)
Soggiorno: feb 2024
Viaggio con amici
3 recensione
5.0/5
Eccezionale
Pubblicata: 6 mar 2024
It’s a traditional nice and classic 5star hotel near Osaka-jo.
My friend and I went to Osaka for fan meeting, the venue (TT hall) is just less than 10mins walk from hotel. There is a 7-11 nearby if you want to buy any supper at night.
The room is big and clean with all the amenities we want during this short trip.
Traduci
Risposta dalla struttura: Thank you for the great review of our hotel! We are delighted to hear that you found the location to be nice, and our rooms to be spacious and comfortable.We will do our utmost to live up to your kind words and will continue to strive to serve you in the future.We will continue to strive to provide you with heartfelt hospitality and a space where you can relax with peace of mind.Thank you once again for your feedback and we sincerely hope to have the opportunity of serving you again in the near future.
Utente ospite
Camera Deluxe Doppia con Letti Separati e Vista Castello - Non Fumatori
Soggiorno: gen 2024
Famiglia
26 recensione
4.7/5
Fantastico
Pubblicata: 11 feb 2024
The hotel location is just near-by Osaka park, very convenient for the visit to famous Osaka Castle. Our room is at high floor with good view to Osaka Castle.
Our family enjoy a wonderful dinner at Keyaki restaurant (at 18F of this hotel), good food and comfortable environment.
Traduci
Risposta dalla struttura: Thank you very much for choosing to stay at Hotel New Otani Osaka.We are grateful to read that you enjoyed the Teppanyaki restaurant ”Keyaki” on the highest Floor. And we are delighted to find out that your experience with us was memorable and enjoyable.We will continue to value the heartfelt hospitality that is typical of New Otani, and we look forward to welcoming you again in the future.
OVRCMNG
Soggiorno: dic 2023
Solo
157 recensione
4.0/5
Molto buono
Pubblicata: 2 feb 2024
a very grand but getting a bit old
super nice staff
if you need to watch a concert next door
this is your hotel
book it now
Traduci
Risposta dalla struttura: Thank you very much for choosing to stay at Hotel New Otani Osaka.We appreciate your rate on our service, we are happy to know of your satisfactation.Although we do not have the latest facilities, we will continue to carefully maintain them and provide clean and comfortable guest rooms for many years to come.We will continue to value the heartfelt hospitality that is typical of New Otani, and we look forward to welcoming you again in the future.