Quality Inn Dodge City

They change us to another room because the toilet was clogged...

20.00 to change to 1st floor because we needed it. Nowhere did the online service tell me that the room i reserved

We had a nice stay. We needed help with a couple of items and the desk attendant was prompt in solving our concerns. They also served a hot brekfast which was much appreciated. Thank you

When we checked in the tv was not “talking” to the remote. Fortunately the clerk was able to help us repair the two. The fan I. The bathroom was very loud and the heating and cooling fan could not be put on continuous (which was annoying). The quilt on the base was too small for a king. But all in al a good value for the price.

Just want to start out saying that I slept fine. The real issue I had was there was no heat in the room and the bathtub had stains in it and there was a security risk because one of the card readers on the side of the building for entry did not work so the hotel had propped the door open.

We had requested a downstairs room since I am disabled and on oxygen. They told us the only rooms available were upstairs. The parking lot did not seem full at all. Room was nice and clean very difficult to climb stairs. No elevator. Stay was good just very disappointed they could not accommodate me.

We had to call and call in order to find someone to come and check us in when we arrived. Once we were checked in, we were informed that there would be no continental breakfast the next morning due to it being Christmas. Once we got into our room. The closet door was not on the closet. And then since we didn’t have a continental breakfast to go to we were hoping to make coffee in our room. That did not happen either because there was no carafe on the coffee machine. And when we drove by other quality inns along the interstate, they were all MUCH busier and I’m sure we’re serving breakfast!!!

Breakfast could be a lot better and the parking is not good if you have a trailer

I called and asked if I could get the ground floor for a senior citizen. The person who answered the phone said I’d reserved the room on the first floor, and no rooms were available. I thought that if the rooms were unavailable, he should tell me if any room became available during check-in, there might be a possibility, but instead, he said I should get the room for what I was paying for. I thought it was wrong, so I called again, and the same person picked up the phone. I asked him if I could still get the ground floor and pay a difference, and as far as I know, before a guest check-in, the room assignment can be arranged based on preference during check-in and availability. But he said no. So, I asked to talk to the manager, thinking the person who answered the phone probably didn’t know if it could be done. But he said he was the manager, and suddenly he got pissed because I told him what could be done. After a heated conversation, he told me he could make the arrangements, but he didn’t want to because I told him how things are done, and he didn’t like that. After reading other reviews on Google, etc., I don’t think the manager takes it seriously in all his responses to his customer's previous reviews. Otherwise, I wouldn’t have written this review to complain about lousy customer service. By the way, the rooms on the first floor are much better than the ground floor because of the noise. I’m glad he didn’t switch the room!!!