Monarque Dar Jerba Narjess

Tout était bon sauf le service de restauration !

My husband and I stayed at this resort from the 18th to the 25th of November. It was a last minute unplanned all inclusive break away from the cold. It was very quiet in the hotel as it's the end of season but we expected that. The whole experience from beginning to end was a pleasure. The hotel is huge and could do with updating in some areas but on the whole it is very nice, especially the main pool area. It is a huge complex with Berber style chalet like accommodation and two story hotel rooms. We were given a beachfront 1st floor room which was a huge bonus and it was very clean and had the basics. One major criticism is that there was no kettle in the room and so we couldn't have our coffee and hot chocolate in the morning and evenings. Waking up every day to the sound of the waves lapping on the shore was lovely. There was a lot of sea **** in a certain part of the beach due to recent storms in the Mediterranean, but we walked further down to avoid that area where it was beautiful white sand and turquoise waters. Due to the limited number of guests the choice of dishes was reduced, but we had the local Tunisian dishes on most days which was very nice. The buffet restaurant was the only one open for obvious reasons. We had to warm our food up in the microwave most of the time though as it wasn't hot enough. The staff were excellent and very attentive. One evening they decorated a table just for us and led us to it instead of the one we were going to sit at. It wasn't even a special occasion so that made it an even more heart warming gesture. Wi fi connectivity was very poor and could not be accessed in the rooms but just around certain areas near the main pool and was supposed to be in the reception and bar. Unfortunately there was a problem with it on arrival and we were assured that it was being fixed. On our third day the manager approached us at dinner and asked us if everything was ok. We mentioned the wi fi issue and he gave us a sim card for free and set it up. We hadn't asked for one and so were very grateful. The hotel kept on some of the entertainment staff but due to the small number of guests, they were limited to the type of entertainment they could put on. They were very friendly, especially Hashmi who we chatted with quite a bit. We went on two excursions. One to mainland southern Tunisia, to Tataouine and Chenini and the other to the sights in Djerba and a crocodile farm in the afternoon. Both trips were well worth it and we had the same guide, Aladdin on both trips. Our flight back wasn't until 7pm in the evening and the transfer time was 3.15pm. The manager let us have late checkout for free which was so nice of him and meant that we could just chill and not have to worry about luggage and what to do for the day. This was due to the hotel being so quiet of course. All in all it was a lovely break and excellent value and we wholeheartedly recommend this hotel. Thank you to the hotel staff, the tour guide Aladdin and