If I could rate this hotel a zero, I would. The room we were given was disgusting. The floor was sticky, the bedside table was sticky, there was candy wrappers in one of the beds, candy wrappers and dirt on the bathroom floor, and the door knob for the bathroom floor was falling off. Since it was 2am (late flight arrival), we decided to deal with it in the morning. The next morning I requested to change rooms. We room we were given was on the first floor instead of the second floor. I was told they were giving us an upgrade and waiving the upgrade fee. I looked at the room and it was the exact same kind of room. I asked what was the ”upgrade.” Management responded that since they don't have an elevator, first floor rooms are more expensive for the convenience of not having to use the stairs. Except I had already carried our luggage up the stairs the night before and check in and then back down the stairs when we moved rooms. So really, no convenience or upgrade was actually afford to us. We were simply paying the same price for the same kind of room. That night when we returned to the room and went to shower, we noticed the shower curtain was moldy. So the next morning we got a new shower curtain from management. Later that week, the one day we requested (via the door hanger) for our room to be serviced, it was not. When I checked out, I asked to be refunded for one night, of our 8 night stay, to be refunded for the inconveniences. Management refused stating they had accommodated us. I have called customer service for Best Western corporate, and they will not do anything either. I travel frequently for work and this is the worst experience at a hotel I have had. I know this is not reflective of the experience at all Best Western properties. However, those we were there visiting, we told them to never let any guests stay at that hotel.
96 Recensioni