B&B HOTEL Köln-Porz

Ich war zufrieden hat sein zweck erfüllt. War sehr sauber und personal war richtig korrekt

Didn't even get there! Owing to roadworks and accidents all the way from southern Austria, I had a 5-hour delay. I therefore called up to ask if arriving at 1.30 am was going to be a problem. Firstly, I waited forever on the phone - went through some nonsensical menu four times as it switches over when you have been waiting for someone to pick up for a while. When someone finally picked up, she was incredibly aggressive - she wouldn't let me finish a sentence, so basically all I got to say was "I have a reservation for tonight". She was yelling down the phone "what about the reservation? what about the reservation?". I finally said, "Would you please let me talk?" and she yelled the same thing down the phone again. I said, "Forget it" and put down the phone. I still didn't know if turning up that late was going to be a problem and even if it wasn't, turning up for ding ding round 2 with that woman at 1.30 am was not exactly an attractive prospect. I wrote the review and put it on the official site, but see it has been removed (although reviews before and after mine are still up). I wrote to complain that all I got for my €80 was a load of aggravation and no room. Nobody has replied even though Accor has apparently written to them too. On Google there are some reviews mentioning nasty, aggressive receptionists, but obviously nobody really cares anyway, because over years nothing has changed.