Mauritius Hotel & Therme

Ho prenotato questo posto solo per la spa. Ci sono arrivato dal Regno Unito e ho visitato Colonia perché è un posto meraviglioso. Sono arrivato all'hotel e mi è stato detto che, poiché avevo prenotato tramite Trip.com, avrei dovuto pagare un extra per usare la spa. Una vera barzelletta. Anche il posto sembra decadente e molto costoso. Non ci soggiornerò mai e non lo consiglierei in nessun caso.

Ci è davvero piaciuto...

Great location and very near to tram. Room is relatively small and without kettle. Breakfast is average with basic.

強烈建議切勿再次入住此酒店 本人必須嚴正提醒各位旅客，**千萬不要選擇這間酒店**！入住期間發現以下嚴重問題： 1. **衛生狀況極差** 床單和枕頭上佈滿不明來歷的頭髮，整體環境髒亂不堪，明顯缺乏基本清潔。 2. **服務態度惡劣** 向前台反映問題時，工作人員僅冷漠回應「OK」敷衍了事，既未道歉也無後續處理。 3. **設施與位置缺陷** - 酒店地處偏僻且交通不便 - **Wi-Fi次日完全斷訊**，嚴重影響工作與行程安排 - 房間正對喧囂大街，**清晨五時即有垃圾車作業**，噪音與腐臭味令人窒息 作為德國知名旅遊城市，此酒店的低劣品質完全超出合理預期。強烈建議相關平台將其下架，避免更多旅客受害！ **Subject: Strongly Advise Against Staying at This Hotel - Critical Issues Reported** I must urgently warn all travelers to **avoid this hotel at all costs**. During my stay, I encountered the following unacceptable problems: 1. **Extremely Poor Hygiene** The bedsheets and pillows were covered with unidentified human hair, indicating a complete lack of basic cleaning standards. 2. **Appalling Service Attitude** When reporting the issues to the front desk, the staff dismissively responded with "OK" without apology or corrective action. 3. **Multiple Functional Failures** - Inconvenient location with poor transportation access - **Wi-Fi connection completely failed on the second day**, severely disrupting work and travel plans - Room facing a noisy main street with **garbage truck operations starting at 5:00 AM**, producing unbearable noise and foul odors As a hotel in Germany’s renowned tourist city, its substandard quality is utterly negligent. I strongly urge relevant booking platforms to **immediately remove this property** to prevent further harm to travelers!

Tres bonne hotel