Hotel in zona Sherwin-Williams Center of Excellence, Cleveland

We were mostly very pleased with our 7 night stay. From the moment we drove up we could tell this was a great properly. The gentlemen who helped us instilled the utmost confidence that our car would be taken care of property. Check-in went smoothly and baggage handling (by one of the men out front) also great. We had a lovely suite. We requested that the comforter be removed and replaced with blankets. The housekeeper came immediately and took care of this request. We were not pleased that robes and slippers were not provided and even more displeased that no turndown was available either. At $1,000 a night this should not happen. A bigger issue was the lack of proper housekeeping. I have never seen so much dust in a room. I put a pair of black slacks on the vanity stool and they were covered in thick dust. I then looked around and found almost every other surface was laden with dust as well. Although we had service every day, the drape was left hanging off the rod, shower and fixtures left uncleaned and drinking glasses were not replaced. A lamp that didn't work was ignored even though we put the plug up on the table to show them. The pillowcases were not tucked on the pillows correctly. With no pillow protectors you could see the not great looking pillows. Also, not happy with the large bottles of shampoo, body wash etc., they seem to have done away with the small bottles that are easier to use in the shower where there is limited space. Also, a card on the counter telling you these bottles are for use while you are at the hotel. I inquired at the front desk, they said they are $50.00 each if you remove them. They also said the small bottles are no longer available. After using them, I have to say they weren't that great. Additionally, a shaving shelf would be great in the shower for the ladies. At breakfast one morning I went to the front desk to tell them about the abundance of dust. A lovely manager, Michelle Thomas was very nice. She immediately comped one of our nights and said she would address this with housekeeping. This is a lovely hotel. Staff, valet, front desk, restaurant are very nice. We would not hesitate to stay there again. It's a shame to see it improperly cared for. I will review Turn restaurant separately. It was a highlight.

Era un po' difficile da trovare. Situato in un quartiere molto bello, molto pulito e piacevole. L'hotel stesso sembra più vecchio. Pitto per molte volte. Ho prenotato una camera da fumo con un letto regina perché mi serviva solo un soggiorno di notte. La camera è una piccola stanza, con TV, unità di acc, una stanza da bagno e doccia, e la camera dice che includeva colazione, che era un bonus assoluto, perché significava una cosa meno da fermare. La mattina dopo mi è stato detto che non era stato offerto il colazione per via di 'de' cosiddetto cosiddetto colazione, e che non avevano offerto colazione in due anni. Non mi è stato detto questo quando mi sono reclutato, le foglie erano dipinte, come un pezzo di tessuto nella stanza, e non c'era neanche un bagaglio nella stanza, che è più di una cosa di comodità, suppongo. e non c’era frigorifero o microonde (non mi aspettavo queste strutture, ma mi aspettavo) e la stanza comprendeva degli asciugamani e dei bagni, insieme ad un asciugacapelli che non mi serviva. Penso che questo sia un cannone per ”tu otteni quello che paghi”.

總體尚可，但也就是國內全季水平，這個和國內英迪格酒店的定位大相徑庭，這一點國內來的朋友要有所準備，除了前台基本不要對服務抱有期望，這個是疫情後美國酒店的通常情況。

Al momento del check-in, siamo stati trasferiti in un letto king size con vista sulla piscina del divano letto e ci hanno dato un paio di drink ed è stato bello. È un servizio limitato a causa del COVID-19, ma la piscina era aperta e anche il ristorante. Bell'hotel vicino a Bay Village e al Lago Erie.

Cleveland, una bella città vicino ai cinque laghi, ha visto inaspettatamente molti topi nell'anno di autunno. L'hotel è molto grande, molto pulito. La colazione è la colazione standard americana.

La posizione dell'hotel è tra la città centrale e l'Università di Riserva occidentale, la zona circostante è generalmente, le strutture interne dell'hotel e l'igiene sono buone.La colazione è regolata in questo hotel di livello

I have been staying here for months, and this is hands down the WORST hotel chain in North America; honestly, I would expect better service at a Motel 6. If you are heading into town, I would recommend The Crown Plaza; it’s cheaper and much nicer; the amenities are 1000X nicer, they have hot food, and the staff is not RUDE, LAZY, or STUPID; heck you can go down the road five minutes and stay at The Best Western Plus for $50 a night and have much better amenities and a well-trained staff. It really shows what larger chains offers when it comes to Human Resources and Training Programs, and their parent company is heading into bankruptcy; hence why their prices are too high. I have several hundred hotels stays under my belt, and a hotel lobby should be welcoming and inviting, this one looks like a large storage closet/abandoned building/war bunker. They have stacked up furniture everywhere, garbage/empty boxes all over the place, and 10+ signs saying no guest access. Then when you get into the staff, it gets WORSE, much WORSE. Carla, The President/CEO of Sonesta Hotels (in her mind), has absolutely no business being in Guest Services, and you have to deal with her STUPIDITY, RUDENESS, and LAZINESS 80% of the mornings here; and talk about getting your day off to a HORRIBLE start; and it’s a race situation since I am white. If you need to get anything complete and she is working, your best bet is to wait till she leaves for the day or find a work around. She will literally talk in circles and confuse you, just so she can avoid doing any type of labor (she actually steals your intelligence and drive), she gets ANGRY when she has to get off her chair; grant it, she is normally sleeping in that chair, hiding behind a sign; hence why I was order not to use the dinning-room/war bunker entrance for coffee, and instead have to walk all the way around the building in the cold (she can’t hear me come in when I use the dining room entrance). I had an employee STEAL a package delivery, and then I got stuck working with the WORSE management team in the world. I was accused 6 different times of running a scam for $48; Please, I make 5x that in the amount of time it took to correct the PETTY THEFT. Santo demanded proof the package was delivered, which I supplied immediately, then 3 messages at the Front Desk and 1 phone call later zero response, I finally called corporate, sure enough, Santo calls the next morning ANGRY because I call corporate. When I first got here two months ago, I stayed right next to the noisy highway that pours pollution out, can’t be healthy, so I moved to the other side of the property, when I checked in the first time, I was given one key, on the second one, I was given two keys by Elissa. With the known THEFT problem here, I was straightening up for the 3rd time, since housekeeping was a no-show/no-call for two appointments earlier that week, and realized, I better grab that second room key before housekeeping STEALS it, low

Non è un brutto posto dove stare, sento che avrei potuto ottenere di più in un altro posto a un prezzo migliore. Ho selezionato il doppio albero per il nome, ma non sono rimasto particolarmente colpito da tutto ciò che hanno fatto rispetto ad altri posti a un costo inferiore. Neanche questo contro di loro, ma ci siamo svegliati presto l'ultima notte a causa di un allarme antincendio che è scattato nel cuore della notte.

My daughter and I stayed here for a week while my husband had open heart surgery at the Cleveland Clinic. It gave us the space we needed and a kitchette with a dorm size refrigerator and small microwave and sink. The beds were very comfortable and there was plenty of drawer space and even a safe. They provide two tvs, one in the living room and one in the bedroom., offering over 100 channels. In the bathroom there was a digital scale (needed batteries) and a lighted makeup mirror but neither worked. Good quality shampoo, conditioner, lotion, and hand soap were available in dispensers. The slippery tub slopes down and the shower head fell off several times, not the safest. There were no plates nor silverware provided, so we walked about a mile down the road to Aldi's to buy some paper plates and food after spending $150 for 2 entrees and a couple glasses of wine in their expensive restaurant. Breakfast is not included either, but none of the hotels on campus offer free breakfast. It's not the safest area as there are many panhandlers on the streets, but the hospital offers a shuttle to on campus facilities. They do not have an airport shuttle but an uber costs $25-40. Maria from Poland was a very efficient and thorough housekeeper. Our room was cleaned every day except Saturday. The gym offers elliptical machine, treadmills, free weights and a weightlifting machine, a scale, a water bubbler and a bathroom. They have valet parking, but we didn't use it. The front desk staff were helpful and held our luggage for us for an hour or so after we checked out and before my husband was discharged. I would stay here again for a long stay with family, simply for the convenience of being in a block away from the hospital and having the additional space with a small kitchette.