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FEZIE SULLA SETTORE DI TOLETE. Sangue, abbassare, possibile vomito sulle casse di polso. Completamente orribile!! Non ho mai visto niente di simile! Il rip del desk front disse: “Lasciate che vi mostri un paio di altre camere”. Prima aveva anche quello che sembrava sangue sul contatore del bagno. Ha detto: “È solo un'armatura, non viene fuori”, ho preso un tessuto e l'ho svuotato subito. La prossima stanza aveva un mosquito enorme morto incorporato in uno degli asciugamani. Non ho idea di come questo hotel sia ancora aperto, ero così orribile. Avrei preferito dormire nella mia macchina, ma fortunatamente potevo prenotare altrove. orribile. La casa di qualità dovrebbe essere imbarazzata.

Bella catena di hotel

I am a Diamond member via Hilton Honors. We booked a 3 night stay Friday thru Monday on points for first 2 nights and paid for the Sunday night. The hotel took the total cost of the three night divided it by 3 and charged me $223 USD for a Sunday night stay even though the hotel was completely empty. Upon check out I questioned the front desk and told them that if I had booked Friday and Saturday on points and then made another reservation for Sunday paying at the members rate, it would have been much cheaper. The attendant agreed, but couldn't figure out how to correct it and advised me to call Hilton Honors to resolve and she would make a not on file. I have called Hilton Honors several times and no one can seem to help and advised that someone would call me back, that was a few months ago. Today I called Hilton Honors and they said there was no case file, of course. Todays agent (Theresa) agreed that If i had booked as described I ”probably” would have got a better rate. I asked why you wouldn't just extend a diamond loyalty member the best price, she couldn't or wouldn't answer that. I asked for a supervisor to speak to and she advised there isnt any??? Really.... everyone has a supervisor at a call centre and I was willing to wait. Rude, unwilling to satisfy a loyalty member and a general ”it's your fault for booking that way” attitude didn't feel good either. Hilton2 Suites didn't care, Hilton Honors doesn't care about customer service and I will assume if any Hilton people read this they won't care. Sad ending to what was a good relationship for personal and business travel. I'm done with this hotel and Hilton overall. They have the absolute worst customer service and there are plenty of other choices of hotel chains offering better loyalty programs and I bet they call back their customers to resolve issues. If you stay at this hotel and have a billing issue, GOOD LUCK

Non raccomandato, l'ambiente e le strutture dell'hotel sono infallibili e non c'è servizio.Il prezzo non è economico.Il deposito è $100 quando l'alloggio è stato pagato in anticipo, non è stato rimborsato per due giorni.

E'molto vicino all'aeroporto, e va all'autobus dell'aeroporto, anche alle tre di mezzanotte.Devi fare la migliore scelta per il volo di prima notte.La colazione è finita un po'prima, le nove sono finite, ma puoi chiedere al cameriere di mangiare qualcosa. Altri simili a hotel rapidi, la stanza ha aria condizionata e pulita, e il servizio di ricezione è buono.Ci sono acqua calda e caffè gratis.

We booked this hotel as it had been mentioned it was recently renovated. Unfortunately, there are still quite a lot of the hotel which is older/rundown. There are many parts of the hotel carpeting that have some sticky residue that you can feel on your shoes, although the room itself seems like it has newer updated carpeting. On the plus side the breakfast was remarkably good for a Fairfield; I'm a Platinum Marriot so have stayed in quite a few, but the kitchen staff are really doing a great job here. The not so good was our refrigerator was not cooling for the duration of our 2 day stay. We mentioned it to the front desk and they apologized but did not send maintenance out to swap it out, and quite frankly I only discovered it wasn't functioning in the evening after we got back to the room. There are other Fairfield and even Courtyards in the Rochester area that we have stayed at in the past; will be sticking with them in the future.

While traveling to Canada we stopped over in Rochester and stayed at the Staybridge Suites. The hotel was nice and comfortable. The sausage at their free breakfast looked like it needed to be cooked more, otherwise it was okay. Check in and check out was easy.

房間很大，很安靜，停車方便，出行方便，如果早餐種類再多一些那就更好了。服務員很熱情。