Scopri il tuo soggiorno a Mona Vale

All’arrivo l’hotel sembrava tesa e amichevole e considerando che non era economico, mi aspettavo di avere un piacevole soggiorno, ma purtroppo non era così. Il lobby era caldo e confortevole e questo inducono davvero gli ospiti a pensare che l'intero hotel sarebbe in condizioni simili. Ho fatto un check-in e ho ricevuto solo una carta per due persone e ha fatto tre tentativi e viaggi di nuovo al check-in per farla funzionare e dopo averci lamentato ancora di più, abbiamo finalmente ricevuto una seconda carta che non ha mai funzionato. L'ascensore era pieno di fiamme e freddo e la porta d'incendio era aperta sul secondo piano, che è pericoloso e illegale, e il mio partner, che si verifica come un ispettore d'incendio, chiese all'hotel di chiudere e fu detto che non era sua responsabilità. La nostra stanza aveva una bella vista sull'acqua, ma purtroppo era l'unica cosa bella, e la decorazione era incredibilmente datata, e la stanza era fredda, odore di vapore e assolutamente ghiacciata. L'hotel era pieno, quindi anche dopo diverse denunce non potevamo essere trasferiti, ma purtroppo l'hotel aveva zero interesse a risolvere qualsiasi problema. Il divano era ghiacciato, le tende erano ghiacciate, il bagno era danneggiato e ghiacciato con un bagno fugante e un odore di vapore molto forte. La stanza era congelata fredda e buia. Non avrei raccomandato questo hotel a nessuno e non tornerò mai più. Servizio assolutamente disgustoso e la qualità delle camere è fuori di scherzo

Terrific location and very reasonably priced especially when compared to other NRMA parks which have become far outside our families financial reach. Lagoon on one side and beach the other - surf, SUP, kayak, bike ride, walk or swim. The options are limitless. Park has a small water park and playground for the kids. To be honest not much more is needed as the the lagoon and beach are so close and council parks also within walking distance. Very large sites however they do need some urgent upkeep as most has large dips (understandably though we did stay at the tail end of high season and so maintenance may have been planned for the winter months). Only a few sites have a artificial grass “slab” - it would be great to have more sites with these. Plenty of amenities which was great to see - could of done with more regular cleaning as they were quite dirty at times. Like all caravan parks a stay can be made or broken by the others within the park - we were lucky with families of small kids around us. Not wanting to be a party pooper as I know all parks have them but the go-carts are dangerous as parents let their kids go loose without supervision. We have had our car damaged at a previous park and this time a group of kids managed to get tangled on our awning ropes - thankfully I was in the van as I would hate to think of the damage that could of been caused as the kids tried to tug it free. Lovely coffee cart on site with fresh baked items. Also reasonably priced. Staff friendly and we enjoyed a free sausage sizzle on the first night - a small gesture which means a lot and helps build the community feel of the park. Overall a lovely stay - we will be returning!

Great place to stay for a weekend, even if the weather is lousy. Excellent room 103, opposite the beach. 2 x queen beds and a lounge and big balcony. Weather was terrible, so we ordered to our room coffee and breakfast, and one night an excellent pizza. Had a few drinks downstairs and there was a great duo band on. Couldn’t hear a thing in our rooms as the sound proofing was so good. Would definitely stay again.

The place is simple, but incredibly comfortable with everything you need for a good nights sleep whilst in transit. It has great facilities (pool, spa, sauna, playground, tennis courts etc and restaurant / room service with a large menu). The staff are the biggest highlight, and we’d like to give a big shout out to Sam who was an absolute delight from the moment we checked in. Warm, competent, natural and knows how to go the extra mile without it seeming contrived. She was particularly brilliant with our children, and nothing was ever too much trouble. Very grateful to have inadvertently found this place for our overnight! Would happily come back again.

We have previously stayed here when it was still the Travelodge. There have been a few upgrades since, which were needed. Bed was very comfortable, as were the pillows. Some negatives however: no bedside lights, no hand towel in the bathroom and no luggage rack. When we asked about these we were met with blank stares. We purchased a portable LED light from our local Bunnings to use as a reading light. We paid for parking ($20 per night), but found 2 out of our 5 nights the car park was full and we were unable to park in the hotel car park. It appears that when there's a rugby game on, guests at the hotel let their friends park in the hotel car park. In addition, the disability parking spots were frequently occupied by those without the applicable parking permit. Hotel staff was not at all interested, but did give us a refund for the 2 nights when parking was not available.