The Chicago Hotel Collection Magnificent Mile

I was charged 139 dollars instead of 69 dollars as per the invoice issued by trip.com. Apparently they were doing this to other customers too. The manager on duty was rude. Told me to check in in these terms or would not check me in. TV did not work. Bathroom had broken soap dispenser.

Good service and excellent location

Was quite a shock to check in and be charged $125/room/night above the advertised pre paid price. For us that added $500 to our stay. The benefits did not add up.

The reception was very nice. The Filipino staff helped me and provided more information. The service was good and the staff had a great service mindset. The room was very nice and comfortable. Nice location I hope to come again!

I’m not very happy that I payed an amount online to book the hotel, then got charged an extra $70 + $120 deposit once I arrived at the hotel.  I was not able to pay that and the hotel denied my cancellation request.  Will not be using Trips.com or The hotel collection again.

Makes zero sense to have the business model that this hotel has.  It doesn’t need to!  It’s in a great location and the property is nice enough that people would pay what they end up charging AFTER adding a bunch of unadvertised charges.  After booking with trip.com, my confirmation email stated that I was still on the hook for $69 to the hotel when checking in.  The hotel charged me an additional $140 ($70 more than what was stated).  I thought that maybe this was a trip.com issue.  Quickly realized that it I was not as literally every single guest that checked in before me and after had the same issue.  In fact an additional $70 was on the low end from what other guests were complaining about.  I heard multiple other booking companies mentioned as well…Expedia, **********, ***********, and others.  The common denominator is the hotel.  I actually felt bad for the gal that checked me in.  It was obvious that she deals with it almost 100% of the time with every guest that checks in.  The manager however was completely unprofessional and has no business being employed in the service industry.  I did ask her, “is this just a coincidence that EVERY SINGLE GUEST is complaining about the exact same issue?”  She did not seem to have rationale answer.   Trip.com has said that they will credit my card the $70.  Hoping that they make this right.