Utente ospite
1 giugno 2023
This hotel claims to be 5 star, it is one of the worst I have ever stayed in. It claims to have a Michelin star restaurant, but it was closed on the Tuesday night that we stayed. No alternative food was offered, just room service of cold salmon. The front desk were unhelpful, they could not recommend anywhere in the local village, luckily we found a superb Italian ourselves.the Wi-Fi is slow and continually drops out, the air conditioning didn’t work, the room was dirty (see photos). The car park is more than 400 metres away, all this for €250 a night, abysmal, no wonder the hotel was empty, we had traveled up from a 5 Star Hotel in St Tropez and we were horrified with this hotel, it’s total lack of customer service and it’s unfriendly feel. Only half the electric sockets work in the room, next door is a loud train, they give you earplugs !! And then building work wakes you up at 7.30am. It gets even worse, in the morning no breakfast on display, we are told we can only have items from room service menu as no one else stopping. At this point we got up and left, hungry and very distressed, I blame the hotel management, you should have closed the hotel and also ***********, you should have been made aware. This has to be the worst hotel experience in my 59 year life, guessing being British didn’t help.
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