Longemont Taihu Lake Town Hotel

Specially booked this to watch the new year eve fireworks at taihu ancient town. Hotel is located opposite the ancient town but there is not much else in the area. Room is big and clean. Breakfast has a good variety.

We had a pleasant and a wonderful stay at Longemont. Great view of the fireworks from our room. Xiao Wei helped us right from the check in. As we don't speak Chinese, Xiao Wei faciliated communication through we chat and promptly addressed all our queries to complete satisfaction. He also provided valuable suggestions during the stay to use our time productively as we stayed at the hotel only for a night. Hotel is Highly recommended for stay.

We are a family of 3 who stayed here for 2 nights. The hotel has a penguin enclosure at its lobby and is a favourite for kids. There are also kids' train rides and car rides at the lobby. Our room had a good view of the old town and fireworks at night. But aside from these, the hotel does not match up to its title of a 5-star hotel. - There was no warm welcome or good service during our stay. - The curtains are not black-out curtains, so you will get woken up by the brightness outside at 5am. - The lifts and carpets at the corridor are often dirty and not cleaned well. Not just litter, but large chunks of dust. - Cleaning of our room the next day made it even more dirty. The cleaner just brings the dust of one room into another room. Highly suggest for the hotel to change the type of mop/ broom used. - The restaurant where we had breakfast does not provide fork and knife and said they do not have these cutlery when we requested for it. They only have chopsticks and porcelain spoons. This shows that they are not ready for international tourists.

Hotel manager was extremely helpful, she spoke English and tried her best to help us at foreigners. It was a great experience. Linen could have been changed daily, but other than that, it was great!

帶長者孩子一起來玩，體驗挺好的，攜程下單後，會有人主動聯繫我，問我有什麼需求，聯繫我的是管家小沈，我讓她幫我預訂高樓層C位正對古鎮高景觀的房間，説是不能先訂房間，但是可以給我備註上，晚上看煙花就可以在卧室看了，挺好的，自助餐也很豐盛，中餐西餐都有，長者很滿意，酒店對面就是公交車站，去動物世界和大馬戲很方便，晚上逛古鎮看夜景🈶很方便。最主要的是住酒店停車是5.1—5.4全部免費，酒店大堂還有買票服務很方便。管家小沈還幫我們延遲14：00退房真的很贊。

真的是性價比超高的酒店，進門的香味是我最喜歡的味道，進口就有穿着禮儀規範的門僮，還有企鵝館，企鵝們很可愛，房間臨近古鎮，過條馬路就是，晚上水上表演，煙花秀都能看到，太讚了，房間也很乾凈，除了信號差點，自助早餐人太多之外，其他沒毛病，管家小雯服務也很好，訊息回覆很快很貼心。以後再來的話，還會選這家酒店。真的交通停車又方便，住的也舒服，小朋友玩的很開心，長者睡的也舒服，真的太棒了，難忘的一次體驗。

進去酒店就看到了企鵝，小朋友超愛！ 辦理好入住進去房間，大陽台有驚喜到我，能看到太湖古鎮的夜景和山景，很不錯！ 管家小元也很好，五星好評！！非常盡心，知道我們有小朋友，給我們贈送了一份早餐，也會在前一天晚上再次提醒我們用餐的時間！非！常！好！ 推薦🌟🌟🌟🌟🌟

這次旅行非常滿意，住宿選的好是很大的一個因素。管家小元提前加了微信發了演出時間，安排的房間也很好，視野很棒，能看到古鎮煙花也能看到部分山景，真的能放鬆下來。大堂的企鵝館小朋友非常喜歡，旁邊還有紀念品商店可以買到企鵝玩偶。大堂出門過馬路就到了古鎮，步行即可很方便。

總體來説，酒店的服務各方面都很滿意，雖然是五一期間，可能我們去的時間晚，人流量完全可以接受，辦理入住也沒有像網上那麼誇張，三分鐘搞定，酒店房間可以看見煙花，很贊，管家小鄭的服務也很好，會提前電話確認到酒店時間，以及提供遊玩攻略，服務很貼心，小朋友玩的很開心