Hotel in zona San Nicolas De Tolentino Parish Church, Cebu

Good location with wide range of amenities. Hotel and room itself are clean, well-maintained with good internet connection. I came with my spouse and small kids, employees (like Riza and Girlie) were helpful and attentive to our needs. My family felt at home during our stay. Everything was very convenient. Good value for money.

This time of my stay with them can give 5 star as they might hear my last complain about the kettle for a hot water to make early coffee. This time yes they have it with a 2 bottle of water drinking water plus a pitcher to pitch a cold water on the water despenser on the hallway. Management might have change. The room I request a bigger bed as I'm alone the girl in the front desk find and had my request granted without hasitation it was amazing how they'd been train to become a better costumer service. Very comfy bed soft pillows and had a heavy blanket that you can really sleep well like a baby. had a heavy block out curtain that cannot even hear any noise outside. Had a big tv with enough channel to watch, I always use this hotel every time I travel to cebu often if I catch a available room. Close to port area and accessible to downtown and to SM mall, beside they have Robinson mall on the same building. The food is superb with a good selection of coffee beans, mix with korean, filipino and american breakfast its excellent even the staff had been in deferent attitude this time starting from the security guard to the waiter every one is very polite, every one is very helpful like the quality of 5 star international hotel around the world, I can recommend this hotel for comfort, security and cleanliness.

Abbiamo controllato l'ultima Sept.15-17 in Fili hotel abbiamo avuto un esplosione la mia famiglia è stata soddisfatta di tutti i servizi che avevano offerto. L'hotel è un hotel a cinque stelle, quindi vale tutto quello che hai pagato. L’ultimo giorno, quando abbiamo controllato accidentalmente, abbiamo lasciato l’iphone di mio figlio nella stanza, l’abbiamo notato quando siamo andati a casa sulla strada. Ho detto al direttore del servizio, STEVEN ROYO SANTIAGO, che mi aveva assicurato che il telefono era proprio laggiù. Altri impiegati cercavano e chiedono agli altri di aiutarli a trovare finché il signor STEVEN Santiago non andò personalmente in camera e lo trovava. Sono così felice, onestà e integrità sono le parole giuste per voi, Sir STEVEN grazie.

Amazing location next to Ayala mall with a direct entrance leading into The Terraces. All staff were warm and friendly and even the housekeeping staff (Albhey) left a handwritten thank you message for choosing to stay at the hotel. Breakfast was great with a wide selection of hot and cold foods. Definitely recommended.

Overall, I had a great experience. The staff was incredibly helpful, and the amenities were great. The room was wonderful, clean, and perfect to celebrate a birthday weekend.

Our view from the room was really nice. But renovation can really be helpful in making it more comfortable. One thing the I dont like is how you open the bathroom door. It will slam on the legs of someone using the toilet lol maybe it is just our room.

The units were not brand new but they were very clean (no cockroaches which is important for me) spacious, and had all that we needed to make our trip comfortable. Breakfast buffet is very good. We stayed for 31 days so realistically, sometimes there will be food items that are on the repeat. What makes staying here so special is actually the staff. They are amazingly nice, pleasant, respectful and very helpful. Special mention to Seira and Joyce from the business center who responded to all our concerns in a timely manner. Then to the Puso Restaurant staff John and Mark who always greet us with a smile and made sure we had our coffee and drinks ready when we have breakfast. The location is also very good, just a few mins walk away from Ayala Mall. We highly recommend booking here.

Mentre si trova vicino alla comodità di SM Cebu, gran parte dei servizi dell'hotel è qualcosa che non vede l'ora. La piscina non era pulita. Alcune sezioni della piscina erano inaccessibili. Il business center era accessibile solo per alcuni piani. Scommetto che la maggior parte erano delle suite di business class. Anche i tuoi ospiti plebei non hanno affari? La stampa è stata molto sovraccarica (@50php/pagina). L'unica grazia salvifica è stata probabilmente la palestra. Era spaziosa con attrezzature sufficienti e c'era una macchina Smith. Non vedevo l'ora di cenare al Feria ma era chiuso e mi è stato detto che è aperto solo in determinati giorni probabilmente a causa delle restrizioni di Covid. Considerando che le attività di ospitalità si stanno aprendo, mi chiedo come andrebbe questo rispetto agli hotel che offrono pasti a buffet. La colazione era gloriosa però! Le camere erano pulite. Sebbene la fornitura di articoli da toeletta sia in termini di qualità che di quantità sia piuttosto scadente con gli hotel nella loro gamma. Il servizio era ok. Niente di entusiasmante. Sul tipo di servizio che dovrei aspettarmi dalla fascia di prezzo che offre.

Arrivato alle 5:40, ho prenotato per la regina ma non è disponibile hanno detto che la prenotazione non è garantita. Quindi se vuoi avere la stanza che vuoi, controlla in tempo. Abbiamo soggiornato in 2 camere da letto singole per una notte (Room 922) e abbiamo chiesto di essere trasferito su letto di dimensioni regina il giorno successivo (Room 613) che ha preso in tempo IVA, se avete errands trasferendo le camere è un problema. Comunque, la stanza 922 era rumorosa a notte, perché si trova di fronte alla zona portuaria che è in esercizio 24/7. La TV era ok al primo, ma dopo non ha funzionato, interruzione del segnale. Quando entravo nella stanza, controllo sempre le foglie prima per le pelli e le lamiere. Non ci sono bug, ma i letti erano di colore, non so come hanno fatto il lavaggio, ma non stanno facendo un buon lavoro per rimuovere la sporcizia. Quando siamo stati trasferiti a 613 le foglie erano pesantemente tinite, ho chiesto che fosse cambiato bene, lo hanno cambiato immediatamente. Il tessuto in bagno era di bassa qualità, portate il vostro se siete molto speciali con tessuti. Il colazione era mediocre. Wifi era spotto. L'unità AC funzionava bene. Il personale era cortese e la posizione era buona, proprio attraverso il terminale SM Cebu/ North Bus. Tornero'?Per la posizione e per una sola notte, forse sì.Per altre ragioni, no.

This visit to Marco Polo truly saddened me. If you read some of my past reviews of this hotel I noted it was my favorite place to stay anywhere in the world. This was my first post Covid visit and I was shocked and disappointed. - Basic maintenance has not been completed. For example, there is a glass elevator that goes to Blu their rooftop restaurant. This elevator was out of order and when I asked why I was told “Covid.” Covid travel restrictions were lifted a long time ago and that’s no excuse. In a second example, we returned to our room after a long night and the key did not work. It turned out the battery in the electronic device on the door needed to be replaced and the front desk understand the issue immediately, so this must happen often. Good hotels replace these batteries on a schedule so the guests never suffer from dead batteries. - Service, which used to be outstanding?@, is now unacceptable. First, the English language skills of most employees we encountered were sub par. Second, the person who checked me in was being trained, so the check in process was very slow. Third, service at the poolside bar during lunch was slow, the waitstaff inattentive and they failed to include my banana shake on the bill so as we are leaving the grab us and give us a second bill to pay. Fourth, service at breakfast was terrible. I had to ask for black tea three times before I got it, seeking some out 3 times as no one ever came to check on us. When we arrived around 9 AM there was no bacon (later replenished with bacon that looked so bad I did not even try it, fatty and not crisp), there was 1 banana, which was never replenished, there were no juice glasses (later replenished). The food quality was adequate but not nearly up to pre-Covid standards. Overall the service was lacking. - I was also disappointed that the lobby lounge, which used to have live music every night now has piano music only and only 1 night per week I am told. - There was a cart of dirty linens in our hallway both days Some of these things are not expensive or hard to fix. It doesn’t cost a lot to have live music in the lounge nightly as there are lots of singers groups looking for opportunities. It doesn’t cost a lot to make sure you change door card batteries regularly Others are basic requirements if doing business. For example you don’t leave a glass elevator to one of the most expensive restaurants in Cebu out of order for month/years. I am purchasing a condo unit in Marco Polo residences and expected to regularly visit the hotel for meals/drinks, but if this is the quality and service we can expect, then I will not be utilizing their services.