Hotel Parque Quilquico - Castro - Isla Chiloe

Nice hotel, and the staff is making an effort to provide good service, but did not seem to fulfill its full potential. This might be related to the fact we visited during low season -- but still, a few things made it feel like amateur hour. (In particular, the food was disappointing.) At least during low season, when many nearby hotels offer discounted rates, you can probably do better for your money. ***Also, a warning about Rilan: It's beautiful, but to get to most of the island's natural beauty/hiking, you need to go through Castro and the accompanying traffic, which adds 45 minutes to an hour to transit time. This makes it a bad "base camp." Would recommend staying here for a couple of days at most to enjoy the peninsula itself and Castro, then moving to another place on the island to be closer to the parks.*** SETTING: The place has lovely architecture, is built using lots of wood and furnished with natural materials. Common areas are pretty and the setting is beautiful and surrounded by nice trails. ROOM: On advance inquiry. We were recommended to stay in a lodge room due to these rooms' proximity to the spa (we were interested in the pool/hot tubs) and better wifi. While these rooms are nicely furnished, they are unfortunately quite small and oddly cramped, with hardly enough room for two people's luggage. Also, we were placed in the room furthest from the common areas, and wifi was still come-and-go. Rooms were clean on arrival, including a pristine bathroom with great water pressure and consistent hot water. Our bed was made up daily; there is no door hanger to indicate you don't need your room cleaned, although I'm sure you could tell the front desk staff. FOOD: The kitchen was disappointing. Breakfast -- "lo mejor que hay," according to a worker on the first day -- did not include anything hot until the third day of our stay, when we were offered eggs. Why did this only happen on the third day? When we asked, we were told this was something we could have requested earlier. Come ON. This felt like an unacceptable level of service. After a dinner on the first day that included half-cooked pasta that was grudgingly re-boiled until adequately cooked, we did not eat dinner here again. The citrus-infused water in the cooler in the common area is left to sit too long and sometimes tasted off as a consequence. We just drank water from the tap. SPA: We got very average massages (offered only in the morning before 11am, 48K CLP/45 min) and although staff attempted to draw a tinaja (wooden hot tub), the water was too hot to enjoy. (Staffer said 40C was the correct temp -- this is in fact the MAXIMUM temp that a hot tub should be. She tried her best to cool it down by adding hot water but could only do so much, and we left it early.) Pool area is decent and pool itself is refreshing. Some may find it a bit cool to their taste during wintertime. OTHER: On the last day, with the hotel still nearly empty, guests were placed in the room ab

Beautiful lodging, wonderful staff and peaceful setting. I would definitely recommend this hotel to couples in particular. Restaurant, bar pool & spa also available. It was difficult to leave and if we're ever in Chile again will definitely stay here!

We spent 4 days in hotel Parque Quilquilco and enjoyed every minute. The staff is kind and helpful and was always willing to cater to our needs. Sol and Priscilla at the desk had a wonderful disposition. In the restaurant we want to highlight the service of Diego Fernández. Diego speaks excellent English and is proactive, kind and dilligent. He went out of his way to get the special food my husband needed. He really made a difference. We also loved our beautifully decorated, warm bedroom, nice hot shower and gorgeous views of the Cove and meadows. If you plan to visit Chiloé be sure to stay at Parque Quilquilco.