Hotel in zona Diagonal Starting Point, Città Del Capo

I stayed at Sea Star Rocks for just one night, but wish it had been longer. The hotel organised my transfer from the airport for me and then upon arrival informed that they had upgraded me free of charge to a more superior room. The room was fantastic and the view just amazing. They were also kind enough to book a restaurant for me for dinner that night which was extremely helpful for someone travelling alone. I would certainly want to return here should I ever come back to Cape Town

The location is a big positive The staff is so friendly and helpful The services are great Nearby are restaurants, a beach, and shops - To name a few Don't forget about the Theatre nearby The only complaint is probably the mattress We have a great time - thank you

Il soggiorno era brillante .... Non posso lamentarmi di niente ... Amichevole personale e grande servizio dal momento in cui cammini fino al momento in cui lascia ..... La disponibilità del personale che è nelle stanze per aiutarti è grande ... Non che sia mai venuto a questo punto ... Dove doveva contattarli tardi nite ... Servizio brillante che è certamente il mio nuovo punto di uscita da casa.

I had an absolutely terrible experience at this hostel, from check-in to check-out. The rooms are dirty, and messy, power outlets so loose one can't put the plugin in, the shower has barely warm water; the rooftop terrace that they brag about online has just very uncomfortable picnic tables, which make it impossible to hang out there for longer than few hours; the kitchen has cockroaches; staff is rude, slow and irresponsible - never sent me the extra blanket I requested since the room was so cold; if you are a girl staying in the dorm, know that they going to check in drunk man with no luggage at the middle of the night, making you feel insecure; wifi doesn't work properly in the room. Plus, I had an absolutely terrible check in experience, waiting for over 7h for my room. I arrived at the hostel at 6:30 am and was greeted by the night staff, who got my documents, and confirmed my booking but informed check-in was just 3pm but would check if my room could be ready right after check-out time. I asked to leave my luggage in the reception (which is a service that it said to be included) so I could go explore, and the night staff said it wasn't safe, therefore, I was condemned to sit at the reception and wait. At 7am, there was a shift change and 3 new receptionists came. These receptionists saw me sitting at the (very uncomfortable chairs at the) reception but did not communicate with me - they were too busy scrolling on their social media, looking at their phones the whole time. Check-out was at 10am and I saw all guests leaving and waited as, in theory, soon my room would be ready. At 11:30, I finally walked to the receptionist to discover they had no idea who I was - how come someone is sitting at their reception for 5h and they just don't think who could that be is beyond my understanding. The lady informed me she would talk to housekeeping to get my room ready as soon as possible. That took another 2 hours; When I talked to the housekeeping, they had no idea that I was waiting for the room. The staff has no communication at all among themselves. Naturally, a hotel has a minimum guaranteed check-in time (which was 3pm), but every hotel I have been to around the world, when they have a guest that arrives earlier and is waiting at the reception, have the courtesy to try to get the room ready as soon as check-outs are done, putting a priority on that room for housekeeping. In total, I waited for 7 hours after an overnight flight that I was extremely tired and just wasted half of my first day in CT due to the hotel irresponsibility, disorganization and neglect.

Questo è il miglior hotel 5 str a Capetown per me. Attenti personale , eccellenti servizi e dolci colazione sono componenti chiave del successo

Having travelled extensively and stayed in numerous hotels worldwide, I can confidently state that my recent experience was the worst ever. Despite seeing several negative reviews about their service, I thought they were just occasional lapses. However, I soon discovered that the hotel had a persistent service problem. I had a problem with my reservation and spent two days trying to resolve it, but no one cared. To make matters worse, I was charged ten times the amount I had originally paid for the same room (i.e., $300 instead of $30) without any reasonable explanation. When I questioned this, the staff merely shrugged it off, citing fluctuating prices as the reason. The lady in charge of reservations was extremely rude and disrespectful throughout the ordeal. In addition to the issues with my reservation and the exorbitant charges, the air conditioner was not working properly and made a lot of noise. Furthermore, the fridge in my room made a huge noise, which disturbed my sleep at 2 am (I recorded a video as proof). Moreover, the noise levels in the dormitory were unacceptable all the night! making it impossible to get a good night's sleep. In short, I urge anyone considering staying at this hotel to think twice and look for other options.

Overall a good experience at the hotel. Was greeted promptly by a staff member. Got a good room on the highest floor and the hotel was smelling of Indian spices (what a great way to start off). It was the slow season so two of the three elevators were operating. Did not wait that long. The rooms were small. Would recommend only staying about three nights. Great for people traveling business. Breakfast was good and had good seats. Wasn't crowded and did not need to come at a specific time. Laptop vault worked. The adapters did not. Luckily I got some Euro plugs which actually worked in the bathroom area (no where else). There is a USB port by the bed but those are not that quick. Wifi was good in the room but not that good in the lobby. I slept comfortably and it was quiet. Easy to get Uber. Would stay again (if I am on a short business trip). Tip: Do not exchange money at the lobby UNLESS it is an emergency. Also, know where you go and do not look lost.

La posizione è un po' lontana dal v&a acquafront e centro città. È necessario uscire Uber ogni volta. Inoltre, tutto è fantastico dal personale alla sala da servizio al cibo per la camera anche molto buona.

L'hotel si trova a pochi passi dal waterfront, quindi comodo per i turisti. Stanze non particolarmente grandi, con il condizionatore molto vecchio quindi che rinfresca poco. Bagno con vasca. La piscina è piccola, non mettono nemmeno i lettini ma consigliano di andare a quella dell'adiacente The commodore. Colazione dolce e salata; nel dolce non c'è nulla per intolleranti a glutine o lattosio. Per qualche notte può andare bene, più che altro per la posizione.

Venendo in Sudafrica per la prima volta mi confortò di rimanere in un hotel conosciuto. Usavamo la navetta aeroportuale. Un allenatore accompagnò il nostro conducente. C'era una miscela con il numero di persone, quindi non c'era abbastanza spazio nella macchina per tutti. Il treno è rimasto all'aeroporto (che sarà poi preso) mentre il conducente ci ha portati all'hotel. Così sacrificioso e bello! Ci sono state goduto la decorazione dell'hotel e l'atmosfera rilassata che le divano offerte nel ristorante. Abbiamo soggiornato in una suite fantastica, e il personale era molto amichevole e disposto a aiutare con qualsiasi cosa.