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Royal Lancaster London
4.7/5153 Recensioni

Royal Lancaster London

Londra|3.46km dal centro città
Be careful of being unknowingly charged with a ‘discussionary charge of tips’ (supposed to be A Conpulsory charge of tips, don’t be fool by the name, it is non-discussionary) AFTER CHECKING OUT of the hotel. I was being charged with a discussionary charge of the tips on the credit card automatically without being informed upfront after I checked out and left the hotel. When I checked out, i was informed at the counter that they were closing their account for previous day and they would help me check out my room and email me the invoice of my stay after they finished closing account. As a result, I innocently left the hotel since I thought a 5-star hotel would not have anything gone wrong. However, I was totally wrong until I saw extra charges on my credit card while not receiving any so called invoice from the hotel at all. I then reached out to Trip.com to request for the invoice that they have promised to send to me and it was then I was informed that the extra charges were from a discussionary charge of tips. I wasn’t happy about the way this was done hence I requested for a refund for this since it clearly stated this is a DISCUSSIONARY fee, not a compulsory fee. However, I was informed that this is a Non-refundable fee and my request was denied. Out of so many hotels I have stayed, it is unbelievable that in a 5-Star hotel, I was forced to pay something that wasn’t even being informed upfront. In addition, with the fee name suggested, it is a discussionary charge of tips NOT a compulsory charge of tips, the hotel has forced the customers to pay it as COMPULSORY CHARGE OF TIPS. In addition, the hotel services were very inefficient and lot of rooms for improve. We ordered for an in-room meal and we were told that it would take about half an hour to deliver. Hence we waited, and until an hour later, there was no update on our meal and we had to make a call again to check for the progress of our meal. It was then we knew there was a delay in the meal. By the time we done with our meal, we made the call again to request for someone to collect the plates, we literally waited for more than an hour and had to call twice before someone came to pick up the plates. This shouldn’t have been the service received in a 5-star hotel and the worst of all, the hotel should have more transparency in their charges and should have informed the customers on the charges upfront before the actual charging. When we signed for the amount paid for the meal, there were no statement on the discussionary charge of tips at all, and we didn’t expect there would be as we were not even informed. It is not that we are unwilling to give the tips and we did give the tips during the stay. However, it made us very uncomfortable that we weren’t informed anything upfront and it was charged to my credit card AFTER we CHECKED OUT of THE HOTEL. It made us feeling very unsafe to provide the credit card to the hotel as they can charge whatever charges they want after checking out the hotel. In addition, it is a discussionary charge, isn’t it should be discussed before I was being charged? If not it should be called a a compulsory charge of tips.

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Viaggio di lavoro

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Colazione

Dorsett Shepherds Bush London
4.3/540 Recensioni

Dorsett Shepherds Bush London

Londra|6.86km dal centro città
This is a lovely hotel in an excellent location within walking distance to the Westfield shopping centre. A great place to spend a day shopping and the food court is fantastic. There are a few decent pubs within walking distance of the hotel. The staff at the hotel are friendly and accommodating. We did not like the first room that we were allocated. It was dark and dingy and had concrete blocks outside the windows for security. It also had one of the bathrooms with the see-through glass so anybody in the bedroom can see what you are doing. It was not a room that we could have spent a week in. Fortunately, we got re-allocated up to the seventh floor to a nice bright room with a great view and a nice big bathroom. The breakfast room had changed since we last stayed at the hotel about 7 years ago as there seemed to be a new development being built (DAO at the Dorsett) where the old restaurant used to be. The cooked breakfast was okay but the fried eggs were a bit rubbery and hardly ever runny. We tried the eggs benedict but the poached eggs were hit and miss. We finished the week off with pancakes with maple syrup which were delicious. All the staff at breakfast were very nice and the manager gave us a free waffle to share with fruit, cream and syrup on our last day. There were 2 ways of getting coffee at breakfast but neither were very good. There was a large metal coffee dispenser but the coffee was not hot and it was very bitter. There was also a coffee machine dispensing latte, cappuccino etc. but the coffee was cold. We ended up topping it up with hot water from the same machine which improved it a bit. The only thing that lets this hotel down is the room service. We kept our room very tidy so we thought that we would be looked after but not so. We had a couple of coffees on the day when we arrived at the hotel with brown sugar but this was never replenished so I had to get some from the breakfast room each morning. The coffee sachets were not always replenished in the room and sometimes we were just left with decaf. We did contact room service a couple of times to get some coffee brought up to our room as we figured that we were paying for it anyway. Also a few of the sachets were 2 years out of date. Good thing we took a jar of coffee and some Coffee Mate with us. On two of the days we did not receive our allocation of 2 bottles of water in the small fridge so we had to contact room service to get some. As the temperature outside was about 36 degrees we needed all the water we could get. On another day we only received one bath towel as the hotel policy is to replace all the towels every day so we had to contact room service again. At the end of our week we also ran out of toilet paper so we pinched some from a downstairs restroom. On one of our days we were woken at 7 a.m. by the fire alarm but it was a false alarm. The Elemis products in the bathroom are a welcome change from the bog standard stuff you get at some hotels. There is a Chinese restaurant connected to the hotel that offers 15% discount to guests but we didn't fancy the menu and it never looked very busy. We will definitely stay at this hotel again when we next visit London (probably next year) as it is quite reasonably priced and the overall experience is good.
Holiday Inn London Bloomsbury, an IHG Hotel
4.2/5559 Recensioni

Holiday Inn London Bloomsbury, an IHG Hotel

Bloomsbury Londra|1.72km dal centro città
Se prenoti su Trip.com in anticipo circa 2 mesi prima, la tariffa è molto ragionevole. Il prezzo include la colazione giornaliera che era deliziosa. La colazione è la stessa tutti i giorni, ma mi è piaciuta nonostante ci sia stata per 11 notti! La camera era abbastanza grande ed è uno dei pochi hotel con letti gemelli (la maggior parte degli altri hotel offre un letto matrimoniale, che è più piccolo di un letto matrimoniale). L'hotel è a soli 50 metri dalla stazione di Russell Square, sulla Piccadilly Line. Ciò significa che puoi raggiungere l'aeroporto di Heathrow tramite la metropolitana direttamente all'hotel. Ci vuole circa 1 ora per arrivarci e la tariffa è solo 1 sterlina se paghi con contactless. Ma tieni presente che dovresti salire 1 breve rampa di scale nella stazione, il che potrebbe essere una sfida se hai molti bagagli. Sebbene l'hotel sia situato vicino alla stazione ferroviaria, è tranquillo e pacifico. È proprio accanto al Brunswick Center, un mini centro commerciale con Waitrose e negozi al dettaglio, ad esempio Boots, ristoranti e persino un cinema! La stazione di Russell Square è a solo 1 fermata da St Pancras International, che è l'interscambio con molte città fuori Londra e anche con Eurostar. La stazione di Russell Square è a 4 fermate dalla stazione di Piccadilly Circus sulla Piccadilly Line e altre 6 fermate dalla stazione di Paddington sulla Bakerloo Line. L'unico inconveniente è che la camera non aveva un frigorifero e l'acqua della balneazione era tiepida e non abbastanza calda. C'è una palestra in comune appena fuori dall'hotel a 5,99 sterline all'ora per gli ospiti dell'hotel. Per la posizione e il prezzo, ci tornerei in futuro.

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Per famiglie

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Hotel vicino alle attrazioni più famose di Londra

Scopri questi hotel situati vicino alle attrazioni turistiche più popolari di Londra

Chinatown

LARGE BOUTIQUE STUDIO/1-BED IN CHINATOWN

LARGE BOUTIQUE STUDIO/1-BED IN CHINATOWN

Londra|0.08km dal Chinatown
This Wardour Street studio boasts an incredible locale, situated adjacent to London’s famous Chinatown Gate - an absolute gamechanger for those looking to be based in the fun, lively neighbourhood of Soho. The spacious ‘Manhattan style’ studio itself retains homely furnishings that make it a great space to return to after a long day exploring, or working in Central London.The Space:This first floor London townhouse features a modern bathroom and living room (housing a queen-size bed). Wooden flooring runs throughout, and a small set of stairs leads down to a connected kitchen and dining area.The apartment enjoys over 50 square metres of space - well above average for a studio in this part of the city, and comfortably enough room for two people. Our guests here have exclusive use of this apartment.Getting Around:Located in the heart of Chinatown just off Leicester Square, Soho’s best attractions are walking distance - if not visible - from your front door. Our guests typically enjoy immediate access to the Sondheim Theatre, the Prince of Wales Theatre, Carnaby Street as well as the famous Palomar, Kiln and Hard Rock Cafe restaurants.The apartment is a 3 minute walk away from both Leicester Square and Piccadilly Circus Underground stations.Other Things to Note:- The apartment is on the second floor of a traditional London Townhouse, so there’s no elevator- Chinatown is a lively place, but with secondary glazing on the windows, we’ve got you covered

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London Eye

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Big Ben

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The British Museum

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Leggi le recensioni degli ospiti sugli hotel di Londra

Cerchi hotel a Londra? Lasciati ispirare da dei veri viaggiatori.
The London Edition
4.4/576 Recensioni
Edison è come sempre buono e la qualità è così.L'hotel a Londra è troppo costoso, quindi ha determinato il tipo di camera più economico.Il male è che non c'è paesaggio fuori dalla finestra.Questa casa è molto sensata, l'entrata è molto bella, ma ci sono molti bar intorno alla notte, se cammina. I servizi di lavanderia sono ancora specialmente personalizzati. Il sapore di caffè è al piano di sotto della mattina. Il sapore di laboratorio nero è molto comodo.La stanza è piena di accesso, il bagno è tutto circondato da pioggia e acqua di riserva.L'interruttore della luce è anche molto delicato.
Bulgari Hotel London
4.6/563 Recensioni
Una certezza qui a Londra . Sto soggiornando per una settimana con la mia famiglia . Colazione davvero sublime , tutti i servizi sono davvero comfortable. Buono anche il ristorante . Camere spaziose , dotate di tutto il necessario .
OYO the Green Man Pub and Hotel
3.5/543 Recensioni
Stayed here last night with my son, we were at the stadium for a concert. This place is literally a walk down the hill to the stadium so perfect location. I couldn’t fault it really, it is a pub with rooms above- not a fancy hotel. I feel other reviews are very unfair… We paid 1/4 of the price to other places at Wembley. Our room was spotlessly clean with super comfy beds. would definitely book again!
Staycity Aparthotels London Greenwich High Road
4.3/561 Recensioni
Ho trascorso un soggiorno incantevole qui. Posizione un po' fuori città (zona 2/3) ma i trasporti pubblici sono accessibili. Comunque anche Greenwich è un bel quartiere. La camera dell'hotel è molto pulita, ben attrezzata e, soprattutto, più economica del 50-70% rispetto alla zona 1 dell'hotel.
Novotel London Paddington
4/547 Recensioni
Qualche disguido durante il check-in. Abbiamo specificato nella nostra prenotazione che abbiamo 2 bambini. Abbiamo anche dichiarato la loro età. Quando siamo arrivati, hanno detto che la prenotazione viene effettuata solo per 2 adulti. Ho mostrato loro tutto quello che dovevo dimostrare la mia prenotazione. Hanno detto che abbiamo utilizzato un agente di terze parti per prenotare (ad esempio trip.com). L'agente ha commesso un errore e dovremmo parlare con lui. (Cosa???? ) Ma mi faranno un favore e parleranno… ?? (Mi stai facendo un favore come ho fatto qc??). Alla fine ci trasferiscono in una suite familiare, aggiungendo che potrebbe essere solo per una notte, potrebbero chiederci di trasferirci e bla bla bla….. Sì, mi hai aggiornato, ma allora! L’atteggiamento del tuo staff è l’intero problema. Ho utilizzato un agente di terze parti, ma è un'azienda che hai approvato. Quando sorgono problemi dai la colpa al cliente? Ho dato un 2/5 per il servizio semplicemente a causa dell'aggiornamento.
Travelodge London Bethnel Green
3.8/549 Recensioni
Un ragazzo dello staff Saihou, ci ha accolto gentilmente in struttura quasi alle 4 a.m per fare il check in e alle 6 a.m per il check out e ci ha stampato i biglietti aereo, ci ha messo a nostro agio da subito. Lo staff molto disponibile, camere pulite e calde d’inverno. A 2 minuti dalla metro che collega a zone come Liverpool street, St. Paul, Oxford Circus ed altre. Unica pecca non funzionava l’areatore in bagno.

Domande frequenti

Informazioni di viaggio locali

Prezzo più alto2.109 €
Prezzo più basso53 €
Numero di recensioni113,317
Numero di hotel42,999
Prezzo medio (giorni feriali)332 €
Prezzo medio (fine settimana)363 €