Meliá Cala d'Or Boutique Hotel

We have just returned from here on our honeymoon . The trip was recommended and booked for us and could not be faulted . It was a relaxing week and the staff are so happy , hardworking and friendly . They go above and beyond ! The room was lovely and kept clean and service across the hotel was exceptional . The beach is only a 5 minute walk away plus more restaurants etc. We were half board and the food was fantastic . An abundance of fresh food every day . We would recommend and hope to come back . Vanessa and Graham xx

To begin with: If you're going to Mallorca, and you're looking for a beautiful and quiet place to stay close to the beach and the town, I would indeed recommend this place warmly. Our family (2 adults, 2 small kids) truly enjoyed our stay thanks to the spacious room (junior suite with kitchenette), absolutely lovely and lush garden, great pools and overall tranquil ambience. We had this place recommended from friends, and it really feels like a gem! However, a few things did disappoint, where we felt the hotel did not live up to its 5* and rather steep price point. The service was mostly kind and warm, but having stayed in several high-end hotels, it also at times seemed a bit unfocused and not very customer-centric. As an example, we had booked a kitchenette in order to be able to prepare food for our youngest one. The kitchen was extremely simple and lacked basic stuff like handkerchiefs and cutting boards. When we asked the reception for a cutting board (pretty impossible to go without), we were met with a confused reaction and initially told that they didn't have any, but that they could check. It then took some time before we got one. We were surprised that this was apparently an odd request. We also experienced more than once that the cleaning was quite insufficient: dishes were not done, there was visible dirt in the bathroom etc. After mentioning this to the staff, it improved a bit, but I would still say that it's far from the standard I had expected for the paid price. We also had a rather unfortunate experience when we were leaving, where we asked the hotel to book us a taxi for the airport. We had clearly asked for child and infant seats, but when the driver arrived, he had no idea how to install these, neither had the personel from the reception who tried to help us. A couple of times they told us, it was all good, when in fact the seats were not at all fastened to the base. I might be a neurotic mom, but to be honest, this was quite unsettling to me, and the hotel did very little to accomodate us or apologize for the situation. Again,I had expected more, and it was just an unpleasant way to end our vacation. I would absolutely recommend this place, but to me it's closer to a high-end bed and breakfast than a 5* hotel.

My family and I stayed at the hotel in July. Upon arrival we were warmly greeted by the front desk staff who made check in as quick and easy as possible which is much appreciated with a toddler! They also assisted us throughout our stay and were always very helpful. The hotel has a welcoming boutique feel but some areas are slightly dated and I would say has more of a 4* than 5* experience. The pool area is very pretty and there are lots of areas around the pool / between the hotel buildings where you can find a sunbed. I would however say that the pool is more suited to couples than families as the pool also didn’t appear to be heated and the beds around the pool are all in sets of two with low partitions between them. Our room was small but had Rituals toiletries. It also had a nice garden terrace with a seating area however if I was staying again with a toddler I would definitely book a suite as needed more room. The location of the hotel is good, 15/20 minute walk to the marina and 5 minutes to the town. Overall the hotel definitely had a boutique feel with friendly staff but wasn’t quite right for a young family with a loud toddler!