Scopri il tuo soggiorno a Cala d'Or

Me and my friend visited Alua Suites for a 4 night stay, we booked half board too. Upon arrival we were very pleased with the appearance of the hotel and the reception area however it went slightly downhill. The reception staff didn’t provide much information, we paid €26 tax which we didn’t know much about, we also paid €2 for a plastic cup token. There is a drinks procedure for round the pool regarding plastic cups we were unsure what to do with our tokens or our cups as reception didn’t give much away. Next our room was across the road from the hotel which did have a seperate pool/ bar area that was lovely and quiet. Our room appeared great upon arrival however there had been very basic cleaning completed as surfaces and the bathroom especially looked very dirty. There was lots of bugs and an overpowering sewage smell throughout the entire room for the whole duration of our stay. The water from the showers and taps is also salt water which can be unpleasant after a long day in the sun. Cleaners come regularly, sometimes at awkward times, one morning we were awoken by the cleaner entering our room despite us not answering the door and having the do not disturb sign hung. She looked at us asleep and laughed/ran off when we responded to her saying hello. The pool area had stunning views and there were regular pool games you could join in with if you wished, as well as a pool bar which does take CARD ONLY for those not all inclusive. The restaurant area was not great at all the food was cold and had flies landing on it for each time we came back. There was very limited choice and none of it looked appealing to eat, in addition the crockery and cutlery was dirty covered in leftover food and a grease layer. We ended up avoiding the hotel and paid more than intended having meals in resturaunts around the resort. Overall the hotel is very lovely to look at and does appear stunning however it is extremely basic/ potentially overrated and can do with some upgrades to make it a better experience overall for paying customers.

Prenotato prestando poca attenzione. L hotel si compone di due imponenti complessi da 5 piani l’uno. Uno per ciascuna “costa” della cala Egos. I due complessi sono collegati internamente esclusivamente da una gettata di cemento - non coperta - che attraversa la cala stessa. Ciò comporta, oltre a deturpare la cala stessa, un disagio in caso di pioggia. Infatti, il ristorante principale e la hall si trovano solo in uno dei due complessi. Per la sua struttura, questo hotel non è assolutamente adatto a chi ha problemi di mobilità di qualsiasi genere. Ci sono davvero tante scale. E non ci sono alternative, quali ascensori o altro per spostarsi da un complesso all altro oppure per andare in piscina. Abbia notato odore di muffa nella stanza. E nonostante fosse stato segnalato, non si sono attivati per risolvere il problema. Abbiamo lasciato costantemente la finestra aperta per evitare L odore. La caletta, considerando le bellissime spiagge e calette dell’isola, non è così bella come sembra apparire dalle foto. Inoltre si noti che questi due palazzoni dell hotel fanno si che ci sia per la maggior parte della giornata ombra. Una nota sicuramente positiva è la ristorazione dell hotel. Molto buono il buffet serale, con anche serate a tema quale orentale, messicana ecc. L hotel e frequentato per lo più da tedeschi ed inglesi, che al mattino fanno le corse per accaparrarsi i posti migliori in piscina, occupando i lettini. L hotel non è vicino al centro di cala d or. A piedi ci voglio all incirca 30 minuti per raggiungerlo. Fuori dall hotel ci sono qualche ristorante e pub. Non c e mortorio, ma anzi anche musica dei locali.

This is our second time at your hotel, and everything has been great. It's true that the shower tray has a design flaw, but the staff responded promptly and resolved the issue. I’d especially like to mention the guest service agent who was very kind, and particularly Carmen from breakfast, who is extremely friendly and attentive to everyone. Apart from this, there was a bit of noise at the pool because there are many children, but we understand it’s a family-friendly hotel, so no complaints there. We will definitely return on our next visit to the island. Thank you!

Hotel assolutamente stupendo nel centro di Campos. La piscina e il jacuzzi sono moderni e super bello, hanno letti solari per la tintura e il relax, le camere sono ben attrezzate con belle dettagli storici la piscina a vibrazione nella camera è stato un bel supplemento, balcone privato e aria condizionata. Il Wi-Fi era veloce, il personale era eccezionale e il colazione era così gioioso!