Hotel in zona Mulgrave River Environmental Reserve, Cairns

When I got there the room smelt of mould. I was told that was the smell of the cleaning products, but I am not stupid so I insisted they change the room. They did, but it was infested with ants. They were in the sink area, on the counter, in the bathroom, and around the toilet bowl. They even got into the wardrobe. I spoke to reception about it and all I got was a ”there is nothing we can do for you”. They sent someone after 2 days (as I had to wait since it was Sunday as if I hadn't paid for the weekend!) and he also said there was nothing he could do. I complained to booking.com and they told them they had upgraded me - BIG FAT LIE. Very quick to send me messages to leave reviews (here you have it!) but not to resolve issues. There was also an electrical fault that destroyed two expensive universal adapters. The hotel did nothing to compensate for this. Again ”there is nothing we can do for you” is what I got. I lost a day's pay as I could not work without a power supply, had to purchase new adapters the following day, and all they could say is ”there is nothing we can do for you”. What kind of hotel doesn't have adapters? The AC unit was exposed, the door was tricky to lock/unlock (the receptionist had to show me how to lock the door), and there is no one available at night in case something goes wrong. Lastly, the listing says daily cleaning but this is not true. You are only allowed to ask for it once in the middle of your stay and you need to request this. I did and she barely cleaned anything, just a quick vacuum and change of sheets and some towels (not all). My sincere advice as a world traveller: STAY AWAY FROM HOTEL TROPIQ. Their customer service is ZERO. Quick to take credit card details but then refuse to take responsibility for anything that goes wrong within the service. You just have to accept a ”there is nothing we can do for you”. This is the worst hotel I have ever stayed at and I wouldn't even recommend it to my worst enemy!

Un ottimo hotel. Il personale era tutto a posto, ma Cheri era eccezionale. Nessun problema era troppo. Colazione molto buona. Non ci sono denunce. Pensavamo che il posto fosse eccezionale per soldi. Sarebbe stato bello rimanere più a lungo, ma i voli sono stati prenotati

La stanza era pulita e tranquilla. Ha anche una bella vista dove si può vedere il mare e la foresta piovana.Il servizio era buono, e era facile chiamare un taxi, è solo necessario premere un taxi al fondo del lobby e un taxi sarebbe arrivato all'hotel entro 5-15 minuti .Questo era davvero cool!

凱恩斯中央廣場公寓式酒店，地處市中心，周圍環境相當不錯，距離大型超市（馬路對面）、去庫蘭德原始森林旅行的火車站（步行5分鐘），甚至去看大堡礁的遊輪公司，步行15分鐘，真是方便的不要不要，而且又有廚房，廚俱一應俱全，煮美食、看風景，拍美拍，美不勝收，還想再預訂一次，可能是明年吧…

We had a wonderful one night stay at the Heritage Cairns. A clean, spacious and well equipped room with a comfortable bed, air conditioning and a fridge. But what made this hotel even better was the fantastic receptionist. She went out of her way to help us, the lift was broken during our stay so she moved us to a ground floor room as we had a lot of luggage, she also assisted us with a taxi number and warned us that Ubers do sometimes cancel early in the morning - we had a an early morning flight the next day so needed a lift to the airport, our Uber did arrive as planned but it was reassuring to know we had a back up plan, thanks to this lady. It is little touches like this that really make a difference! We would definitely book again.

Dopo una notte ho lasciato un altro ostello locale, perché era troppo rumorevole - volevo un posto per un buon riposo, così potevo davvero godere tutti i meravigliosi viaggi di giorno vicino. Ho prenotato una camera da letto (bagno condiviso) il giorno e sono rimasto per 4 notti - grande valore per i soldi e davvero il lavoro - ho avuto un ottimo riposo qui. Altri ospiti erano di tutte le età e erano amici. L'ostello era molto tranquillo a notte e si è messo su qualche divertimento facoltativo (ho scelto di non partecipare e non mi ha disturbato). La zona della piscina è piccola ma grande! La zona della cucina grande da cucinare e magazzinare cibo. Il personale è stato fantastico per aiutarmi a prenotare viaggi di giorno e la posizione è fantastica per questi (ho fatto il Grande Barrier Reef, il skyrail di Karunda e il viaggio daintree da qui e la posizione era perfetta).

Abbiamo prenotato una camera reale e non era disponibile quando ci siamo reclutati. È stato aggiornato per un letto matrimoniale con balcone. La stanza era molto buona, ma il balcone non era pulito, perché era ancora cimentato sul pavimento. Buona posizione, buon personale e buon colazione!