I don’t like to post negative reviews but I’ve tried to contact the owner by phone (rang out every day for 4 days) and I messaged (which showed it had been read) and I’ve waited 2 weeks for some kind of reply but nothing so here’s my review… There’s 2 issues I have, the first one wasn’t an issue until the 2nd issue happened. The first was, I paid extra for a room with its own bathroom but didn’t get one. This I was prepared to overlook and I figured maybe the next time I stayed would be a 3rd Time’s the Charm thing (previous stay the air con wasn’t working) but the next thing that happened has me not wanting to stay at Caravella again. Since I didn’t have my own bathroom, I followed the map which directed me to the communal bathroom upstairs (there looked like there was a bathroom downstairs but it was locked)... after I came out a woman was standing in the doorway of her room opposite giving me filthy looks. I didn’t ask why, I just left. But when I woke up at 4am and used it again both her and her boyfriend bashed on the door and when I came out they abused the absolute sh*t out of me. Screaming at me that it was their bathroom and called me a c*nt for invading their privacy. I said it was a bit of an overreaction and they screamed at me more. No-one likes being screamed at, especially at 4 in the morning and since I was emotional anyway (I’ve been separated for work from my partner and it was my first night alone for the 6 months I have ahead) I went back to bed frightened and cried myself back to sleep. They were both wide awake and their eyes were huge and judging from their reaction to me using what I thought was a bathroom for everyone, I can only assume that drugs were involved. I was actually scared. If I hadn’t left quickly I really do believe he would’ve punched my in the face or thrown me down the stairs. Or both. Then, the next morning I woke up around 7:30 and went looking for another toilet to use and ran in to her with a friend and she again called me a c*nt and repeated that I invading her privacy by using the bathroom - not to my face of course, but loud enough for me to hear. I’m guessing in the hope that I’d take the bait. Abused twice for, what I think, is not an a abusable offence is not what I came to Caravella for. She could have calmly told me I was using the wrong bathroom and directed me to the correct one and it would’ve been fine. It’s clear they’re living there, the bathroom was filthy and the sink was filled with used dishes and a pile of unwashed clothes on the floor. I ended up having to use the bathroom over near reception. Not ideal. My first stay in the other block was lovely, there’s a nice courtyard, the people were lovely and it was tranquil. But the side where I was put reminded me of the council flats in Melbourne and it’s not somewhere I want to stay again. If you do decide to stay here, request room #49 - that was a nice room with a comfy bed.
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