Recensioni su Mercure Brisbane King George Square

Risposta dalla struttura: Dear David,Thank you for your feedback. We’re glad to hear that you appreciated our great location. We also appreciate your comments about the hotel’s condition, and we understand your concerns. Please know that we are aware of the need for updates, and we plan to renovate to improve the overall experience for our guests.We hope to welcome you back soon and provide you with a refreshed stay.Sincerely,Roshit ManmohanFront Office Manager

Risposta dalla struttura: Dear Guest,Thank you for your positive feedback.We're delighted to hear that you found our location to be convenient in the city center and that you found our hotel to be good value for money. It's fantastic to know that you had a pleasant experience with us and that you would choose to stay with us again in the future.We look forward to welcoming you back on your next visit to the city!Warm regards,Tarunika DasguptaFront Office Manager

Risposta dalla struttura: Dear Wilford Patunvanu,Thank you for your wonderful feedback. We're thrilled to hear that you enjoyed our centrally located hotel, as well as our clean and tidy rooms. It's great to know that our staff contributed to your positive experience with their friendly service. We're also pleased that you found our beds and pillows comfortable.We appreciate your kind words and hope to welcome you back for another enjoyable stay soon.Best regards,Roshit ManmohanFront Office Manager

Risposta dalla struttura: Dear Guest,Thank you for taking the time to share your feedback with us! We're thrilled to hear that you enjoyed our great service, facilities, and value during your stay. It's wonderful to know that our location was convenient for your travel needs and that you found it easy to access from central or Roma Street train stations and the central bus station.Your kind words mean a lot to us, and we truly appreciate your recommendation. We look forward to welcoming you back for another excellent stay in the future.Sincerely,Roshit Manmohan - Front Office Manager

Risposta dalla struttura: Dear Guest,Thank you for sharing your feedback with us, and we apologize for any disappointment you experienced during your stay.We're sorry to hear that you didn't feel our hotel met the expected standard. Your comments about the building age and bathroom size are duly noted, and we appreciate your honest feedback.Regarding the service and professionalism of our staff, we regret that you did not receive the level of attentiveness and clarity that we aim to provide. Your feedback will be shared with our team to ensure that we address any areas for improvement in communication and guest service training.We apologize for any confusion regarding the breakfast buffet, and we will work to ensure that our staff are well-informed and able to provide accurate information to guests.Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a more positive experience in the future.Warm regards,Roshit ManmohanFront Office Manager

Risposta dalla struttura: Dear Harry Ramchand,Thank you for your kind words. We’re delighted to hear that you always enjoy staying with us.We look forward to welcoming you back on your next visit.Sincerely,Roshit ManmohanFront Office Manager

Risposta dalla struttura: Dear Guest,Thank you for your feedback. We're delighted to hear that you found our hotel's location to be perfect, with the main street just minutes away. We understand the importance of convenience and accessibility for our guests, and we're pleased that our location met your needs.We hope to have the pleasure of welcoming you back for another fantastic stay in the future.Sincerely,Roshit ManmohanFront Office Manager

Risposta dalla struttura: Dear Guest,Thank you for bringing this to our attention.We apologize if you found our breakfast offerings to be repetitive during your stay. Providing a varied and satisfying breakfast experience is important to us, and we strive to offer a diverse selection of dishes to cater to our guests' preferences.Your feedback is valuable to us, and we will certainly review our breakfast menu to ensure a more diverse and enjoyable dining experience for our guests in the future. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more satisfying breakfast experience in the future.Warm regards,Tarunika DasguptaFront Office Manager

Risposta dalla struttura: Dear Iam0067,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our location convenient.We apologize for any inconvenience caused by the queues you experienced during your stay. Your suggestion regarding setting up proper lines for queuing is noted, and we will certainly look into improving our queuing system to enhance the overall guest experience.Your feedback is valuable to us as we continuously strive to make improvements that contribute to our guests' comfort and satisfaction. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more seamless experience in the future.Best regards,Tarunika DasguptaFront Office Manager

Risposta dalla struttura: Dear Pit Fung,We sincerely apologize for the cleanliness issues you encountered during your stay with us.Ensuring that our rooms are impeccably clean and well-maintained is of utmost importance to us, and it's disappointing to hear that we fell short of our standards in this regard. Please rest assured that we take your feedback seriously, and we will address these concerns with our housekeeping team to prevent recurrence.We deeply regret any inconvenience caused, and we appreciate you bringing this matter to our attention. Your comfort and satisfaction are our top priorities, and we will do everything possible to ensure that your future stays with us are nothing short of exceptional.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Warm regards,Tarunika DasguptaFront Office Manager

Risposta dalla struttura: Dear Guest,Thank you for your wonderful feedback!We're thrilled to hear that you had a pleasant experience during your stay with us. Providing exceptional service and maintaining clean facilities are top priorities for us, and we're delighted that our staff's friendliness, cleanliness, and the quality of our facilities met your expectations.Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable visit.Warm regards,Tarunika DasguptaFront Office Manager

Risposta dalla struttura: Dear Guest,Thank you for taking the time to share your feedback.We're thrilled to hear that you enjoyed our hotel's prime location and that our service staff left a positive impression on you. Providing friendly and attentive service is a priority for us, and we're delighted to know that our team members contributed to making your stay a pleasant one.We appreciate your patronage and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Tarunika DasguptaFront Office Manager

Risposta dalla struttura: Dear TraceyT,Thank you for your glowing review! We're thrilled to hear that you had a wonderful experience during your stay with us. It's delightful to know that you found our hotel to be clean, enjoyed our breakfast offerings, and appreciated our central location in Brisbane city.Your kind words mean a lot to us, and we truly appreciate your recognition of our efforts to provide excellent service and amenities. Should you ever find yourself in Brisbane again, we would be honored to welcome you back for another enjoyable stay.Thank you for choosing to stay with us, and we look forward to hosting you again in the future.Best regards,Tarunika DasguptaFront Office Manager