Hotel con colazione a Città del Capo

The Westin, Cape Town, is an old hotel, but it continues to maintain its presence, quality, and some high standard in Cape Town. We stayed here for 8 days, during a friend's 60th birthday celebration event in Cape Town. We occupied an executive room and were also given access to the executive club on the 19th floor. The room was very nice, with good linen, bed of high standard. That said, we had to lodge a complaint on the hurried nature of how our room was cleaned on our second day of stay. The bed was not made properly, the carpet floor wasn't clean, and the bathroom was half cleaned. It's not good for a 5-star hotel. After complaining, the housekeeper made amends, and the cleaning standard was raised to the highest standard for the duration of our stay. We also ordered food from room service and half of what we ordered were not brought - they gave us something else, but after waiting for 45 mins for the original order to be brought to us we reluctabtly accepted the wrong order, ate the food and then lodged our complaints later. The breakfast buffet was alright, but there weren't great selections of cold meats in the cold meat section. They really need to improve on this. Lastly, the overall service delivery by some of the staff really need serious improvement. Some of the staff in the restaurant are way too loud when talking to each other, and some of them even give out bad unwelcoming and nonchalant attitude/vibe to their customers. It is like they feel that they're doing us, their clients, a favour by serving us. Not good enough for a hotel of this standard, abd some of those staff need to be retrained. Overall, we enjoyed our stay at The Westin and we will definitely come back there when next we visit Cape Town.

Questo hotel vanta una posizione privilegiata, che offre facile accesso alle principali attrazioni. Mentre la colazione è nella media, la caratteristica di spicco è senza dubbio l'eccezionale servizio clienti: il personale cordiale e accomodante fa di tutto per andare oltre. I servizi sono discreti ma non eccezionali. Nel complesso, una scelta solida per coloro che danno priorità alla posizione e al servizio di prim'ordine rispetto ai servizi lussuosi.

Very conveniently located right in the city centre. Within walking distance of the convention centre and some charming eateries on nearby bree street. Parking is free. Staff are very accommodating and gracious. The room is comfortable, even if you're not a conference attendee (such as myself), the nespresso machine was a delightful surprise and I can't wait to stay here next time I'm in cape town.

La pulizia della camera potrebbe essere migliore. Ho trovato ancora rifiuti di ospiti precedenti nel cestino. Lenzuola e biancheria erano sufficientemente pulite. Sono state fornite anche 2 bottiglie d'acqua in omaggio. Ma erano sigillate ermeticamente con della plastica. Ho dovuto usare un coltellino svizzero per aprirle. L'hotel dovrebbe prendere in considerazione altri metodi per facilitare gli ospiti.

Camere spaziose e spaziose, a seconda di cosa si prenota. Personale cordiale, sicurezza 24 ore su 24, 7 giorni su 7... pulizie giornaliere... l'unico problema è che i letti non sono abbastanza grandi/lunghi, ma sono alto 197 cm. Altri più bassi non avranno problemi. Anche il design dei lavandini deve essere cambiato o la valutazione del rischio/infortunio deve essere verificata... se non si sta attenti, ci si può tagliare o ferire le dita dei piedi. Ci sono delle ringhiere metalliche che sostengono il lavandino. Ho dovuto usare asciugamani bagnati per coprirli dopo essermi tagliato dolorosamente un'unghia del piede. La lavanderia può essere buona, ma alcune non funzionano. Portate il vostro detersivo per riempire la dose automatica che la lavatrice mette, che non è sufficiente. L'asciugatrice è ottima e veloce. La palestra ha bisogno di essere rinnovata, ma fa il suo lavoro. La jacuzzi esterna è appena tiepida... per niente calda. Ma la vista è incantevole... a parte questo, un posto assolutamente fantastico... Ci tornerò sicuramente.

Ottima posizione, innanzitutto, la camera è bella, pulita e moderna. Lavatrice è un bonus e detergente fornito. Ho soggiornato molte volte e mi consigliere ✌️

This bed and breakfast is in the ideal location to visit Simon’s town and its coastline however the actual set up of the bed and breakfast is a huge let down. We arrived to find our room was not ready, once it was the place still looked unkempt, there was a bucket in the bath, the furniture had not been returned to its original locations well and the complimentary items seemed used. On our second night there was load shedding a common occurrence however there seemed to be no precautionary measures taken and we had to use our phone lights to climb the three flights of stairs to our room only to find the rechargeable light (obviously for such occasions) had no batteries and was therefore useless. As South African citizens we fully understand the uncertainty of power but for the cost and normal clientele of this accommodation we really expected there to be more in place. The meal times had been adjusted for the convenience of the staff who were on the premises compared to the welcome sheet details we received on arrival. The whole place seemed to be being run by support staff with no obvious manager on site for the three days we were there (we stayed over a weekend which I would assume to be a prime time) There is about 4 parking sports in front of the building but they were not being used to their full potential and often we had to park a little further away. Overall the location was the main positive. Considering the price we would have hoped to have better amenities and hope that the profile for this accommodation can be amended as there are no pools on the property unlike what the description had lead us to believe. Luckily the charm of Simon’s town and the beaches made up for the serious lack of attention to detail and luxury you would assume a place this price and in this location would have. 3/10 would probably not go there again.

This is not my first time visiting this place but this time I don’t want to lie I was very disappointed. I got charged 200 rand cause my pillow had oil(hair oil) I have braids on and additional to that they said there was blood on the sheets which was so weird cause I did not bleed Mind you this blood was only mentions after I told them that I will come back tomorrow cause paying 200 Rand for small smudges of oil on the pillow cash didn’t make sense then the receptionist went on to say we saw blood Then they said there was food sauces as well ..I mean I’m staying there and I was here for 2 nights ain’t no way am I going to leave the place spotless But the receptionist was just being rude which was unnecessary Like I said this wasn’t the first time coming here I always come and never have I ever gone through this even after staying for more days with friends I just think it’s drama to charge me for oil on my pillow cause I slept on it it’s bound to happen a

Abbiamo prenotato la stessa stanza di nuovo il 25°. Poi abbiamo chiesto di andare a controllare alle 1:00. Non abbiamo sentito niente da nessuno. Questa mattina alle 10:00 ci era un colpo sulla porta. La signora ha detto il suo tempo di andare a controllare. Ho detto che la mia causa ci ha chiesto di andare a controllare alle 1:00. Ha detto che ci sono spese aggiuntive e chiederà il desktop. 5 minuti dopo ha colpito di nuovo la porta. Dice no, non possiamo restare e dovremmo andare a controllare alle 11:00 (nota che era alle 10:20) quando mi disse, io andai avanti e le disse che era su di loro e noi chiese di andar via più tardi. E' andata, il prossimo minuto, un uomo è tornato. Tutto arrogante. Mi ha detto perché non mi sono messo le valigie la notte precedente. Mi ha anche detto che se non lascio i puliziari arriveranno. Ho detto che il suo okah possono venire, ma potrei ancora essere occupato di mettere le valigie. Ha detto che se così fosse, mi potrebbero aiutare a mettere le mie cose fuori. Gli ho detto che non mi piace il tono che usa e che è aggressivo, e ha detto che non è aggressivo, ma sicuramente è stato e mi ha minacciato con sicurezza che mi esporterà fuori. Egli se n’è andato e tornato (osservo che ero in tovagliolo) e mi ha detto che mi ha lasciato in tovagliolo e io sono ancora lo stesso (osservo che ho fatto una doccia, ho fatto un bagaglio di merda nella stanza, mentre venivamo dall’estero e avevamo un sacco di bagagli) e ha detto che sta chiamando la sicurezza. Poi mio marito uscì dalla stanza e gli disse perché usava quel tono con me e lo ascoltava tutto il tempo; egli immediatamente cambiava tutto il suo tono quando vide mio marito. Così inappropriato! e disrespecto! Non rimarrà certamente qui.

Pros Great location - a short drive to the waterfront and close to Table Mountain, Lions Head and the Botanical Garden where Uber will get you there quickly and for a good price. Staff were very good Breakfast was cooked very well and with good quality ingredients and a varied selection. It would be better if they had soft bread rather than the heavier one provided (althouh this could be a more European variety i havent come across before). The room was homely, as is the whole building (a bit of a British Grade 2 listed building kind of feel). Nice views over capetown in some rooms and a mountain view from the back. Room has heating and air con for all seasons. Cons As mentioned in a previous review, the room is quite dusty so if you are messing around with plugs behind the bed or tv, it's a challenge not to breathe in the dust. I think this could be a SA thing rather than the hotel itself but they only provide 1.5l of water which for a week is not enough, even for a solo traveller. You have to pay for any more. I have never come across this in 25 years of travel across 35 countries but again, i know there is a water issue in SA sometimes and I believe the tap water is drinkable (although I wouldn't attempt this as a tourist). Bathroom towels not replaced - just left to dry which doesn't work particularly well in winter. The photo of the hotel being near blue water is a little deceptive - obviously it is not near a beach and they don't suggest so but the body of water across the road is a water storage facility (currently empty) so don't expect tropical views. Having said that, if you get a city view room, the sunrise is right in front of you and a perfect time lapse opportunity as the scenery changes dramatically during the sunrise. Stunning experience. Overall, I would stay again and recommend the hotel which is in a quiet location.