Hotel con colazione a Victoria

The moment you arrive at the hotel, you feel right at home. It's a small boutique hotel with a European flair. Imagine staying at grandma's house, where everything is taken care of and all you have to do is sit back, relax, and soak up the cozy atmosphere. We stayed on the second floor, and I'd like to point out that this hotel does not have an elevator. This hotel has a recreation room, a small restaurant attached to the main house, an outdoor seating area for breakfast, a small bar, and a gift shop. The staff are very welcoming, friendly, and helpful. We had an excellent stay. The location of the hotel is also important to consider. It is a short walk from downtown Victoria, where the main shopping street is located.

I am writing to formally express my very serious dissatisfaction regarding the condition of my room and the overall standard of service during my stay. To be completely honest, the situation is far below what any reasonable guest would expect from a hotel of this category and price level. There is clearly long-term dust accumulation on the exhaust fan and in multiple corners of the room. This is not a matter of minor housekeeping oversight for a day or two it reflects a prolonged lack of proper maintenance and cleaning standards. Such conditions are unacceptable for a property that presents itself as a luxury establishment. Even more concerning is the foul, rotten odor coming from the sink water. Every time I brush my teeth or wash my hands, the unpleasant smell is immediately noticeable and deeply disturbing. This raises not only comfort issues, but also serious concerns about hygiene and water safety. At this level of accommodation, guests should never have to question the basic quality of the water provided in their room. I strongly believe this matter requires immediate professional inspection. I chose to stay at your hotel and willingly paid a premium rate because I expected a premium experience including cleanliness, attention to detail, and reliable service. Unfortunately, what I have encountered so far reflects a significant gap between the price charged and the quality delivered. In addition, despite leaving a tip for housekeeping and placing a written note clearly requesting replenishment, my shampoo was not refilled. I was eventually forced to go into the corridor to find another staff member for assistance. Cotton swabs were also not replenished for three consecutive days. These are very basic service expectations that should not require repeated reminders from guests. Taken together, these issues have had a substantial negative impact on my stay and overall impression of the hotel. I find this situation extremely disappointing and frankly inconsistent with the reputation and standards your brand claims to uphold. I would appreciate it if management could review this matter seriously and provide a clear and appropriate resolution.

5-Star Review for Best Western Plus Carlton Plaza Hotel, Victoria, BC My stay at the Best Western Plus Carlton Plaza Hotel in downtown Victoria was nothing short of exceptional, especially thanks to the front desk team's kindness in upgrading me to a suite. The suite was fantastic—extremely spacious at around 400-600 sq ft, with a full kitchen including fridge, stove, microwave, and dining area, plus a cozy sitting space and pull-out sofa that made it feel like home. Cleanliness stood out, with spotless rooms, fresh linens, and well-maintained facilities throughout this heritage property renovated in 2019. The location is unbeatable, steps from Government Street, Fan Tan Alley, and the Inner Harbour, perfect for exploring Victoria's attractions on foot. Service was top-notch: friendly, accommodating staff handled everything efficiently, from check-in to daily check-ins, echoing countless glowing guest reviews. Amenities like free WiFi, fitness center, air conditioning, and 24-hour front desk added to the comfort. I can't recommend this hotel enough—it's a gem for any Victoria visit!

Globalmente grande esperienza. Il personale era gentile e accogliente. Bella vista e grandi attrazioni. Il regalo d'anniversario e il contatto speciale per il cane erano molto apprezzati. Guardando in attesa di tornare!!

La vecchia casa con una lunga storia fa tornare indietro nel tempo, ma i dettagli sono tutt'altro che soddisfacenti.

Le strutture dell'hotel sono generalmente pulite.Non ci sono strutture uniche per trasportare, mettere a disposizione lettini, le labbra, i denti e così via.Non c'è acqua per la ricarica e non c'è la raffreddamento.E'saggio per aumentare i soldi alla stanza paesaggistica.L'unico punto di luce è la posizione dell'hotel, che è proprio il paesaggio lungo la strada nel centro della città.

Prenotato e prepagato attraverso Trip.com Avrei dato 4 stelle per servizio ma il direttore di check-in ha cercato di caricarmi di nuovo per la stanza ad un tasso più alto, poi ha accusato un altro membro del personale di non fare il loro lavoro correttamente quando ho contestato il prelievo e ho mostrato Quando ho detto che parcherei il mio veicolo altrove, invece di pagare per il parcheggio, ha detto che il mio veicolo sarebbe stato trascinato se fosse parcheggiato all’hotel. Era brutta e improvvisa e mi ha chiesto di rimanere lì. Il cameriere di check-out era molto gentile e amichevole.

phenomenal experience at this amazing hotel. All the staff were so sweet and amazing. The indian front desk consoled us in the middle of the night at 4am when we thought the hotel was ******* (it wasn’t’t it’s just us). The hotel offered free gummy bears in the lobby, and when we asked for more, they gave us a whole bag!!! (1 kg, selling for 13 bucks on amazon) The gummies are also such good quality they melt right in my mouth when you put them in. The amenities are so chic and high quality i could eat a child. (my friend typed this idk what she meant) The kitchen equipment is also quite well. The staff also helped us scared a ghost away, we slept like a baby the second night after bathing in the tub. no ac was a bunmer tho.🤞🤞😩😩

It was amazing to stay there! The staff were so friendly! One of them greeted us in our language, which was so nice! The room was so clean too!

L'hotel è così bellissimo dall'esterno e dall'interno. Anche i ragazzi al check-in e check-out erano molto carini! Abbiamo ricevuto una bevanda e biscotti benvenuti all'arrivo, che è stato così pensativo ! La stanza che avevamo era fuori da una storia di principessa, ma come un vecchio edificio non c'è AC così in estate può essere difficile.. Ci avevamo ancora fan e ci hanno detto che stanno lavorando per avere i diritti di installarli.