Sebong Lagoi, Teluk Sebong, Bintan Regency, Bintan, Riau Islands, 29155, IndonesiaDettagli hotel
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Corrispondenza del prezzo
1 notte
Recensioni degli ospiti
4.1/5
Molto buono
10 recensione
Per garantire l'autenticità delle valutazioni visualizzate, non forniamo semplicemente una media. Al contrario, teniamo in considerazione la credibilità e le date di soggiorno dell'ospite per determinare la valutazione finale.
Recensioni verificate
Ubicazione4.1
Strutture e servizi4.1
Servizio4.1
Pulizia4.1
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Tutte le recensioni(10)
Recensioni positive(7)
Recensioni con foto/video(2)
Recensioni negative(1)
Utente anonimo
Villa con 3 camere da letto
Soggiorno: ago 2022
Viaggio con amici
5 recensione
4.2/5
Molto buono
Pubblicata: 6 nov 2022
Good location but no free activities included. Suitable for family and friends trip.
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wennan
Villa con 3 camere da letto
Soggiorno: ago 2023
Famiglia
9 recensione
5.0/5
Eccezionale
Pubblicata: 3 set 2023
非常好的體驗,工作人員非常非常友善,適合一家人去度假。
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Utente ospite
Villa con 3 camere da letto
Soggiorno: giu 2024
Viaggio con amici
14 recensione
5.0/5
Eccezionale
Pubblicata: 22 lug 2024
環境不錯,值得再去
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Risposta dalla struttura: 親愛的客人, 感謝您選擇碧茹別墅作為您的住宿選擇。 我們希望這衹是多次訪問中的第一次,與我們在一起您將永遠有賓至如歸的感覺。 我們期待創造更多美好的回憶,並期待很快再次歡迎您來到娜灣花園住宿羣。祝您有美好的一天。
Utente ospite
Villa con 2 camere da letto
Soggiorno: nov 2022
Famiglia
1 recensione
4.0/5
Molto buono
Pubblicata: 12 dic 2022
Wi-Fi根本是個失聯狀態!別的都還可以!酒店的出外(黃金沙丘)的車費太貴!早餐一般般天天一個樣!
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Utente anonimo
Villa con 3 camere da letto
Soggiorno: ago 2023
Viaggio con amici
1 recensione
5.0/5
Eccezionale
Pubblicata: 6 ott 2023
很舒適 環境好
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Cocolocodean
Soggiorno: lug 2023
Famiglia
1.0/5
Pubblicata: 21 ago 2023
We visited the resort for the third time, accompanied by family friends, and stayed in their Banyu Biru villa which had a water slide for kids. However, this visit turned into a terrifying experience for my family. To sum it up, the pool area lacked staff presence, had no lifeguards, security, or sunproof shelter. In an effort to shield ourselves from the intense sunlight, we moved our sun chairs under a large tree approximately 15 meters away from the pool. While my daughter was playing under the water slide in a game of hide and seek with her friend, her leg from the knee downward got caught in the water intake system. She was on the brink of drowning. Due to our distant seating, I only realized the dire situation when my 4-year-old had already ingested a significant amount of water. My son held his sister and called for my help. Despite my immediate intervention, the suction was so strong that I couldn't free her from the intake system. I shouted for assistance, but no one came to aid us. Fortunately, one of the boys nearby managed to locate the switch and deactivate the system, finally releasing my daughter's trapped leg. By that time, her calf was discolored, turning black and purple, with scratches all over her knee area. Upon addressing the hotel staff, all they offered was some ice, with no medical assistance provided. Regrettably, the management did not treat the incident with the gravity it deserved. Following my return home, I composed an email to them, but their response was unsatisfactory. While they claimed to have implemented measures like placing a mesh cover over the intake and lowering the pipe, their lack of empathy was evident. The hotel's customer care was severely lacking, and the management's response was a major letdown. I would caution other young parents to exercise extreme caution around pool water intakes. It is astonishing that a large hotel can offer such inadequate support in such critical situations.
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Risposta dalla struttura: Dear Co Co, We hope this message finds you well. We have sent you an email and responded to your other similar posts on this matter as well. We sincerely apologize for the incident that occurred at the Banyu Biru Villa pool recently and hope that your daughter is feeling better after the incident. We would like to assure you that we have taken immediate action to prevent any similar incidents from happening in the future. On the exact day of the incident, a mesh cover was installed at the base of the pipe. The following day, our operations department performed engineering control and lowered the pipe further to the bottom of the pool. Our management and staff always emphasize the importance of maintaining a safe environment for all visitors. Regarding medication administration, due to the prevention of allergic reactions, we were unable to administer medication of our own. We could only recommend visiting a clinic as that would be the safest protocol for your child. Once again, we are truly sorry for the injury caused and any distress it may have caused you. We assure you that we will take every precaution to prevent such accidents in the future. Thank you for your understanding and we hope to welcome you at Nirwana Gardens again in the future. Yours Sincerely, The Management of Nirwana Gardens
Utente ospite
Soggiorno: mag 2023
Lavoro
5.0/5
Eccezionale
Pubblicata: 3 giu 2023
Perfect place for a 2-3 days weekend get away and de-stress yourself from daily work life juggle. I highly recommend the resort to families with kids and parents to visit . Nice food options and good weather. Swimming pools are quite good and its not overly crowded . Anyone looking for a quick vacation near to singapore then Bintan is must go.
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Utente ospite
Soggiorno: lug 2022
Altro
5.0/5
Eccezionale
Pubblicata: 7 ago 2022
The prepared rooms were great and I could spend my stay very comfortably. The kindness and quickness of the staff further increased the satisfaction. The weather was also very clear and clean, so I felt good. If I have a chance to find it again, I want to go again.