Hotel in zona Theater unterm Turm, Berlino

Posto eccellente con ottime strutture e spazi, le persone alla reception erano molto cordiali e nonostante non parlassero spagnolo hanno fatto del loro meglio per capirmi e risolvere le mie esigenze. Per me è stata un'esperienza e un soggiorno molto positivi

Ich bin von Samstag bis Dienstag im B&B Berlin City West untergebracht. Positiv zu erwähnen sind die bereits vollzogenen Renovierungsarbeiten, die neu im B&B-Stil eingerichtete Zimmer und das sehr gute und ordentliche Frühstück. Das Hotel verfügt eigentlich über zwei Aufzüge, wobei der erste bereits bei Anreise außer Betrieb war mit der Bemerkung ”hat noch nie funktioniert und wird wohl auch nie mehr repariert werden”. Mit dem anderen konnte ich samstags noch in den 5. Stock fahren und einmal noch nach unten. Seit Samstag Nacht ist auch der einzig funktionale Aufzug außer Betrieb und man muss zum Teil bis in die 6. Etage zu Fuß gehen (ich zunächst bis in die 5. und nach Umzug jetzt bis in die 4.). Die Reparatur des Aufzugs scheint keine Eile zu haben und ein Manager ist auch nicht zu sprechen bzw. lässt sich verleugnen. Das Hotel bietet keinerlei Kompensation für den vorhandenen Missstand an und verweist immer nur darauf, eine eMail an eine fiktive B&B-Adresse zu schreiben. Des weiteren scheint das Reinigungs-Personal nicht bzw. nur unzureichend bis sehr schlecht geschult zu sein. Trotz ”Bitte nicht stören”-Schild an der Türe stand am Morgen um 08.20 Uhr nach ein paar Mal klopfen, was ich noch schlafender Weise erst spät gehört hatte, einfach eine männliche Reinigungskraft im Zimmer. Eine absolute Frechheit und auch ein absolutes No-Go!!! Beschwerden vor Ort werden abgebürstet oder mit den ewig selben Floskeln, welche auch online bereits zu lesen waren, abgetan. Management ist nicht zu sprechen. Derzeit sollte man sich noch gut überlegen, ob man sich das wirklich alles antun will. Ich habe es nach der ersten Nacht aus Bequemlichkeit leider versäumt auszuchecken und das Hotel zu wechseln. Wenn auch die Aufzüge mal funktionieren, das Personal besser geschult ist und auch kompetente Ansprechpartner vor Ort wären, könnte es mit dem Hotel auch mal was werden. So dann doch wieder lieber andere B&B's oder wieder in The Niu-Hotels.

La porta dell'hotel si apre con una chiave. È relativamente vecchio. Qualcuno potrebbe avere una chiave. Qualcuno ha aperto di nascosto la porta della nostra stanza nel cuore della notte per prepararsi al furto. Per fortuna mi sono svegliato in tempo e l'ho trovato. Si consiglia di non effettuare il check-in

My son and I enjoyed our recent stay at this hotel. The location was very good for travel links to visit other parts of the city. Our room was very comfortable. I liked that there was no extra charge for the room safe. There was plenty of hot water and the bathrooms were spacious and well equipped. I say bathrooms because our room had both a standard bathroom and a proper wet room for disabled guests. It was perfect for my autistic son and made his stay even better for him. The room attendant was very cheerful and friendly. The hotel was immaculately clean throughout. The views from the breakfast room were great. There was plenty of choice available for breakfast but son and I aren't huge breakfast fans so we only went once during our stay. The gentleman on reception was very helpful when my mobile phone was stolen on the bus and I am grateful to him. All the reception team members were very pleasant. Come Inn is great for a central place to stay when visiting Berlin.

Overall Experience Impressive property that reflects the care and attention to detail management and staff have devoted to this gem. While it isn’t next door to the Mall of Berlin (20-minute subway ride away) and does not have the city-center bustle (meh), Hotel Louisa’s Place has an old-world charm with all the modern conveniences needed for a very comfortable stay. I will stay here on my next trip to Berlin and I would highly recommend to anyone seeking a comfortable alternative to the corporate chain hotels. Room: Very much liked the room floorplan. It was like a 1-bedroom apartment with a separate living/dining/kitchen area and a patio with a table for two overlooking the courtyard. The bathroom was spacious with a huge shower. The 12-foot-high ceilings with ornate crown molding and large windows made it seem very grand. We felt as though we had a posh European flat for our week in Berlin with all the amenities of a very nice hotel. Location: I was surprised to learn that everything we needed during our stay was within walking distance. We found three grocery stores and more restaurants than we had time to try all within a 5–10-minute walk. There was also an abundance of other shops and stores near the hotel. The U-Bahn (subway) station was 1 block from the front door. The S-Bahn (main city-wide trains) station was a 8-10-minute walk or you could walk to the U-Bahn and ride it to the next stop and shorten the walk to the S-Bahn. We did not need a rental car since all of our activities were accessible from the nearby subway or train. Price: I did my homework and found this hotel to be well-positioned in the market. Value for money was very good. So glad we did not stay in the chain hotel we were considering. Service: Unlike American hotels post-pandemic, housekeeping was done every day of our stay with fresh towels as needed. They emptied the trash bins and collected recycled containers and generally tidied up. All staff were very friendly and eager to help with any questions and requests we had. Cleanliness: All aspects of this hotel were well tended to. I typically wipe down drawers and shelves before putting clothes away. That was not necessary at this hotel. The bathroom and kitchen were very clean, and I was impressed by how this older building has been meticulously upgraded and maintained.

Tutto a se stesso era tutto a posto. L'unica cosa che si tiene molto dannoso è che le docce sporche e completamente calcinate sono ... Il foglio di carta è troppo crudo e anche i cuscini non sono stati così confortevoli ... Ma altrimenti era tutto bene .... Si potrebbe anche fare in modo che, che tutti in camera hanno una chiave propria, invece di dover condividere una chiave.

Cuscini molto piatti e inesistenti. Alcuni atteggiamenti del personale erano un po' a desiderare. Oltre ai servizi di base in camera. € 4 per una bottiglia d'acqua in camera pazzesco quando il distributore automatico al piano di sotto € 2 per l'acqua. Non è stato facile riscattare l'incentivo per non aver utilizzato le pulizie. La cassaforte in camera non funzionava

By the time this incident happened, I have already completed a 4 days stay in the hotel and was willing to increase my stay. For that purpose, I went to Mrs. Hausweld and asked to please consult the availability and the price of the rooms for extra nights. In response, I was told that the final price, including the city tax for 3 additional nights would be 350 euros with breakfast included. Consequently, I was willing to go along with that reservation and requested to pay by card. Afterward, then Mrs. Hausweld offered me the POS terminal to go along with the payment, and the amount ascended to 419 euros. Due to that unexpected difference, I kindly asked for an explanation and was told that 419 euros were the final price, and if I was not happy with it I would need to leave the hotel immediately. As a result, I kindly refused to pay that amount and asked her to please consult the price for two nights instead of three. In response to that, the front desk manager told me that no more rooms were available for me and that I needed to check out now and leave the hotel. Following that conversation, I went on Booking.com and reserved a room for the same days, without breakfast, and surprisingly rooms were still available. Next, I went to the front desk and asked to please pay for my booking Mrs. Hausweld looked at me in an unfriendly manner and told me she could not find any reservation. After 5 minutes of searching, she could finally open my booking. Then, although I already provided a credit card in my booking, she asked me to show it to her because she was not believing that it was not mine. I answered that the card was in effect mine and offered her to have a look, but it did not have any numbers on it. So she got ahead to request me to write down my credit card details, including the CVV code, on a piece of paper as ”a security”. Afterward, I was asked again by her if I would like breakfast or not, despite I selected the no breakfast option on booking.com. A moment later I was offered the POS terminal to pay by card, which stated an amount 30 euros higher that the price I booked the room for on this site. Due to the reoccurrence of the same, previous situation again, I refused to pay and respectfully asked her why the price was higher again. Mrs. Hauweld answered in a very disrespectful manner that I asked her to have breakfast included and that I was confusing her again. After that situation, I kindly asked them to speak with her supervisor. She answered, that she had no supervisor and was the only person working in the hotel for the whole weekend. That experience left me in complete disbelief of her professionality and her being in that important role in the hotel. However, despite that bad experience with that particular staff member, I would like to note that the other front desk managers were very friendly and helpful at all times.

L'Estrel Berlin è un hotel impressionante. Le camere sono spaziose e confortevoli. Il servizio è professionale e precondizionato. Il buffet per colazione offre una vasta selezione di cibi deliziosi. La posizione dell'hotel è conveniente, vicino ai mezzi di trasporto pubblico e alle attrazioni. In generale, un hotel consigliabile per un piacevole soggiorno a Berlino.