Hotel in zona Kirsten-Heisig-Platz, Berlino

Posizione ottimale, clima informale e giovane molto educato (scritta così mi sento molto vecchio... ma devo dire che per essere un ostello non deve spaventare e può andare chiunque, di qualsiasi età). Organizzazione dello staff impeccabile e prezzi davvero convenienti. La camera matrimoniale con bagno privato non ha nulla da invidiare ad un hotel (ben più costoso). Colazione molto buona e ricca a prezzo super !

Il Grant Hyatt Berlin è il mio soggiorno di scelta quando a Berlino. La posizione Potsdamer Platz è ideale per le principali viste, collega all'aeroporto e molti ristoranti terribili. La qualità della camera e del colazione è eccellente e è abbastanza piccola per fornire servizio personale.

As a woman unexpectedly alone in Berlin (H missed flight) this was a perfect place to stay. Modern 4* hotel. Lovely staff. Amongst best hotel breakfasts. Perfect location for walking around Berlin in quieter area just south of centre. My only gripe was that my room didn’t have courtyard view as extension blocked view and all I could see was rendered wall.

In summary: Superb breakfast, good rooms, pretty good location (but there are better in Berlin), a few details could be improved. Good value for money. Accor has a huge range of hotels in Berlin, this is for them a midrange offering. The rooms are of reasonable size, I had a huge bathroom, minibar and room safe. Very clean. Bed surprisingly comfortable. Free wifi good enough for video streaming (there's also 'premium wifi' you can pay for). TV and heating controls fussy. Shower gel holder in the bathroom remained empty throughout my four day stay though there was liquid soap by the sink. Reading lights in room below average. Reception friendly, a little chaotic. The hotel restaurant is open in the evenings, snacks and drinks available after hours. Locked luggage storage next to reception. Breakfast is really nice - great coffee and fruit juice, all the rest as you would expect including some cold fish dishes. One level below an 'omelette bar' status but still pretty good for this price level of hotel. Location in Berlin Mitte is pretty good - they're two U-Bahn stations and several bus stops within a few minutes' walk, even though some of the bus schedules are a bit disappointing. Nikolaiviertel is 5 minutes walk away and if you increase your walking time to 15 minutes you can get to Alexanderplatz and Museuminsel easily enough. There are better location hotels in Mitte but it's quite OK really. Good value for money; rates vary quite a bit by day of the week (so if your travel days are flexible play around with your stay dates). I generally stay either more downmarket or more upmarket than this but it's interesting to see how a midrange hotel works - quite OK, though as often in this category of hotel proactive detail management doesn't get priority. I would recommend.

Tralasciando i prezzi folli di beni di prima necessità come 9€ per una bottiglia d’acqua da 75cl al bar e 6€ per una bottiglia d’acqua da 50cl in camera, ci sono stati ripetuti problemi durante il soggiorno che non ti aspetti quando scegli una catena come Hilton. Elenco di seguito: 1. Porta della camera rotta in due occasioni: maniglia si stacca e batteria della serratura elettronica scarica. Risolto chiamando assistenza tecnica. 2. WC in stanza rotto perché non funzionava lo sciacquone. Risolto chiamando assistenza tecnica. 3. Chiave ha smesso di funzionare 3 volte in un soggiorno di due giorni. Tutte e tre le volte è stato necessario cambiarla in reception. Notare che la chiave funzionava per aprire la camera ma non arrivare l’ascensore quindi non era un problema di smagnetizzazione. 4. Quasi perso il volo perché il bar non è stato in grado di prepare due club sandwich in 45 minuti. Notare che il bar era vuoto. 5. Cucina dell’hotel che a mezzanotte è già chiusa.

Cuscini molto piatti e inesistenti. Alcuni atteggiamenti del personale erano un po' a desiderare. Oltre ai servizi di base in camera. € 4 per una bottiglia d'acqua in camera pazzesco quando il distributore automatico al piano di sotto € 2 per l'acqua. Non è stato facile riscattare l'incentivo per non aver utilizzato le pulizie. La cassaforte in camera non funzionava

Sicuramente non è un hotel carino, dove vorresti passarci molto tempo, ma la stanza era ordinata, completa e pulita. Unico neo la moquette, purtroppo immancabile in hotel di questo tipo. Molte stanze, stile rigoroso, personale sbrigativo, si trova vicinissimo alla metro e alla fermata del bus. La colazione si fa in una bella stanza, con una buona offerta di varietà per il salato e frutta, molto striminzita per i dolci, stile tedesco. Buona base per visitare la città , anche se non è centrale. Ottimo prezzo.

é stata la mia prima esperienza con un'ostello e onestamente direi che è stata ottima. ottimo servizio di reception, sicurezza nelle camere, pulizia generale... Alla fine le persone che sono nelle stanze sono perlopiù ragazzi o persone che hanno i tuoi stessi interessi. Le lenzuola erano pulite, i bagni sempre ben serviti; insomma, ottima prima volta.

By the time this incident happened, I have already completed a 4 days stay in the hotel and was willing to increase my stay. For that purpose, I went to Mrs. Hausweld and asked to please consult the availability and the price of the rooms for extra nights. In response, I was told that the final price, including the city tax for 3 additional nights would be 350 euros with breakfast included. Consequently, I was willing to go along with that reservation and requested to pay by card. Afterward, then Mrs. Hausweld offered me the POS terminal to go along with the payment, and the amount ascended to 419 euros. Due to that unexpected difference, I kindly asked for an explanation and was told that 419 euros were the final price, and if I was not happy with it I would need to leave the hotel immediately. As a result, I kindly refused to pay that amount and asked her to please consult the price for two nights instead of three. In response to that, the front desk manager told me that no more rooms were available for me and that I needed to check out now and leave the hotel. Following that conversation, I went on Booking.com and reserved a room for the same days, without breakfast, and surprisingly rooms were still available. Next, I went to the front desk and asked to please pay for my booking Mrs. Hausweld looked at me in an unfriendly manner and told me she could not find any reservation. After 5 minutes of searching, she could finally open my booking. Then, although I already provided a credit card in my booking, she asked me to show it to her because she was not believing that it was not mine. I answered that the card was in effect mine and offered her to have a look, but it did not have any numbers on it. So she got ahead to request me to write down my credit card details, including the CVV code, on a piece of paper as ”a security”. Afterward, I was asked again by her if I would like breakfast or not, despite I selected the no breakfast option on booking.com. A moment later I was offered the POS terminal to pay by card, which stated an amount 30 euros higher that the price I booked the room for on this site. Due to the reoccurrence of the same, previous situation again, I refused to pay and respectfully asked her why the price was higher again. Mrs. Hauweld answered in a very disrespectful manner that I asked her to have breakfast included and that I was confusing her again. After that situation, I kindly asked them to speak with her supervisor. She answered, that she had no supervisor and was the only person working in the hotel for the whole weekend. That experience left me in complete disbelief of her professionality and her being in that important role in the hotel. However, despite that bad experience with that particular staff member, I would like to note that the other front desk managers were very friendly and helpful at all times.