Premier Inn Berlin Airport

Without calling me or anything, this hotel cancelled my hotel stay at 6pm. I only found out in the evening whilst making my way there. First time in Berlin. Travelling solo. Left feeling very vulnerable No phone number on website and when I did find one, was greeted by TOM. I think hes AI. But not that intelligent! Ge/ it didn't answer my questions or offer solutions I'm now out of pocket thanks to their unfair and totally last minute action . What's sad is I've been a long term user of this brand hotel. It's put me off

Nice hotel accommodation. You can still smell the paint if you take the stairs and that new carpet smell upon leaving the lifts. The room was adequate and comes with a spacious bathroom with a mirror that is Bluetooth enabled so useful for playing music/podcasts from my phone when taking a shower. It's located about 20 mins and then an additional 5-10 minutes walk from the airport and there is an Aldi and another shop opposite. However, it does feel located in the middle of nowhere in that there isn't any nearby restaurants (well I came across one over the road from the train station but didn't actually dine there) but in terms of variety including fast food chains etc. There isn't any choice. The menu seemed just okay really, quite limited when you compare it to the menu you always get with the Premier Inns in the UK i.e., Beefeaters. The toasted sandwich I had was bland and a last resort really so I made an effort to dine out the next day. Don't forget to bring your adapters for the plugs as I had forgotten. Even though the plugs come with USB ports I couldn't seem to insert my charging cables into them. I ended up having to sit downstairs and charge my devices in the lobby area that has a long table that seats 8 and has wireless charging and charging ports. There are nearby seats that also have USB ports and sofas on which to sit and relax. The lobby area is nice to sit of an evening whilst enjoying a drink and either on a call or watching something via a smart device. The lobby area also has screens that give flight times. Hotel staff were friendly and also very helpful with regards to my issue of not being able to charge my devices. Also, I left my tablet in the room and they were helpful and prompt in returning it to me. I had to pay €20 for it to be returned via DHL. I wouldn't rule out staying there again but would ideally want to stay nearer Central or where there is more choice of bars and restaurants. It's about an average of an hours journey to get to most destinations from the hotel e.g., Berlin Wall etc. So if you don't mind any of that plus lack of bars and restaurants and prefer being near the airport. Then this is ideal.

Für meine Frau wurde von Arbeitgeber im Premier Inn ein Zimmer gebucht. Als sie dort abends einchecken wollte, stellten die Mitarbeiter fest, dass die hinterlegte Kreditkarte nicht funktioniert. In der Firma war niemand mehr zu erreichen und meine Frau sollte bar bezahlen, jedoch hatte sie nicht genug mit. Das Personal zeigte sich absolut kaltherzig und unkooperativ. Meine Frau bot an, ihren Ausweis und den Autoschlüssel als Pfand zu hinterlegen und die Bezahlung am Morgen, wenn das Büro ihrer Firma wieder besetzt ist, zu klären. Aber die Mitarbeiter ließen nicht mit sich reden. 500km nach Hause fahren konnte meine Frau auch nicht. Somit war sie gezwungen, die Nacht im Auto zu verbringen.