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5 stelle

The Westin Grand Berlin
4.4/5114 Recensioni

The Westin Grand Berlin

Berlino
Pessima impressione già dal primo momento all’ingresso:2 poltrone consumate in una hall molto grande ma buia e poco illuminata l’albergo è in completo rifacimento e almeno due piani sono completamente chiusi per il rinnovo delle camere ma anche nei rimanenti piani molte camere sono in ristrutturazione:primo grande problema a noi è capitata una bella camera completamente rinnovata e moderna,a mia sorella una di vecchio tipo che dimostra tutti i suoi anni.Sarebbe serio che l’hotel facesse in fase di vendita una differenza di prezzo tra i due tipi di room ben diverse.per arrivare alla nostra è stato necessario salire al quinto piano fare un lunghissimo corridoio che porta a un piccolo ascensore di servizio che bisogna prendere per scendere al terzo piano e arrivare finalmente alla camera. Prima colazione molto deludente:la sala del breakfast è stretta e lunga con adiacente la zona dove sta il cuoco che prepara uova e omelette e di conseguenza i cattivi odori di fritto e cucina che impestano la sala.il buffet poco vario e di non eccellente qualità con croissant stopposi e pane poco fresco .Una palestra minuscola e indegna di un grande albergo e,colmo dei colmi se vuoi utilizzare la sauna devi pagare a parte 8 euro!Unica nota positiva che alla mia valutazione non fa mettere il minimo la gentilezza disponibilità e professionalità della responsabile del desk Alicia che con la sua attitudine veramente al top riesce a coprire le tante mancanze di un albergo che a mio parere deve fare molto per recuperare la sua fama.
Hotel Luc, Autograph Collection
4.4/566 Recensioni

Hotel Luc, Autograph Collection

Berlino
TLDR: The Hotel Luc met minimum expectations of a luxury hotel, but its management failed to address a simple incident, ultimately impacting a very meaningful trip, during which I got engaged. When planning my recent trip to Berlin, I debated between Hotel Luc and the Westin, ultimately choosing the former. Unfortunately, my experience at Hotel Luc has left me regretting this decision. A luxury boutique hotel should excel in room decor, cleanliness, accessible amenities, and courteous staff. However, what truly sets a luxury hotel apart is its management's ability to provide tailored service to guests in handling incidents or requests. So what happened? I got engaged on this trip and wanted to capture the moment in photos around Berlin. Excitedly putting on my favorite cotton dress shirt, I used the hotel iron on the cotton setting. Shockingly, the iron burned huge hole in my shirt, turning the fabric into plastic that stuck to the iron. Immediately, I reported the incident to the front desk, who directed me to email the manager. The manager’s response: “I am very sorry that your shirt apparently could not withstand the heat of the iron and was irreparably damaged. However, I regret to inform you that we are unable to offer you a refund/ reimbur*****t for this. The use of irons in the room is at your own risk and we are not liable in this case. As it concerns the rear collar area, I hope that you will receive goodwill from the manufacturer by explaining the situation and explicitly pointing out that you have only selected the lowest ironing heat - this may change the liability towards the manufacturer.” In summary, the hotel manager: - Refuses to admit the iron was faulty - Denied any liability - Shifted blame to the clothing manufacturer (Bonobos) - Suggests that I should lie to the clothing manufacturer about the iron setting Upon returning to the US, I filed a complaint with Marriott, which accidentally directed my complaint to the wrong hotel (Moxy). Despite the error, Moxy, an international Marriott brand, promptly offered reimbur*****t, no questions asked. When I corrected the mistake and told them it was the Hotel Luc that was liable, the Hotel Luc manager continued to deny responsibility. A few takeaways from this: - Stay at a larger international brand when traveling abroad for better support - The Hotel Luc failed to address common incident, refusing accountability, while an international brand quickly addressed the issue While the Hotel Luc met my minimum expectations of a luxury hotel, its management’s failure to address a simple request ultimately impacted a very meaningful trip.

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Viaggio di lavoro

Courtyard by Marriott Berlin City Center
4.7/573 Recensioni

Courtyard by Marriott Berlin City Center

Berlino

Ultima prenotazione 20 ora/e fa

This is a modern functional hotel (which we booked via BA holidays) apparently popular for conferences, so you get the picture. Four of us went for a city break. The hotel is well situated within easy walking distance of Gendarmenmarkt. Spittelmart U-bahn is 2 minutes away. Easy and welcoming check-in. Our rooms were comfortable and spacious. The bathroom had an excellent walk-in shower although the wash basin had the depth of a birdbath. What was surprising was the amount of wasted space in the bedroom with a great void between the bed and the door which could have been used for some proper drawers and shelves. As it was, there was only 1 drawer and 3 shelves, one of which was useful only if you were 2 metres tall (see photo). The wardrobe, if you could call it that, was an open hanging space, but it was situated at right angles to a padded seat (see photo) making accessibility difficult and there was only one chair in the room. Tea-making facilities were available but instant coffee only and powdered milk. We used to take a small jug of milk from breakfast and keep it in the fridge. There was a very good and comprehensive breakfast with just about everything one could want. As a morning tea drinker I cannot comment on the coffee which came from a machine, but there was an excellent selection of leaf teas. The hot food was OK, but nothing cooked to order so that eggs were either warm scrambled or hard boiled. Staff were very helpful and dishes promptly refilled. We didn’t use the restaurant for dinner as the menu looked pretty basic but there are restaurants within walking distance. All in all, nothing special but I would still recommend it for a short stay.
Novotel Berlin Mitte
4.4/596 Recensioni

Novotel Berlin Mitte

Berlino
In summary: Superb breakfast, good rooms, pretty good location (but there are better in Berlin), a few details could be improved. Good value for money. Accor has a huge range of hotels in Berlin, this is for them a midrange offering. The rooms are of reasonable size, I had a huge bathroom, minibar and room safe. Very clean. Bed surprisingly comfortable. Free wifi good enough for video streaming (there's also 'premium wifi' you can pay for). TV and heating controls fussy. Shower gel holder in the bathroom remained empty throughout my four day stay though there was liquid soap by the sink. Reading lights in room below average. Reception friendly, a little chaotic. The hotel restaurant is open in the evenings, snacks and drinks available after hours. Locked luggage storage next to reception. Breakfast is really nice - great coffee and fruit juice, all the rest as you would expect including some cold fish dishes. One level below an 'omelette bar' status but still pretty good for this price level of hotel. Location in Berlin Mitte is pretty good - they're two U-Bahn stations and several bus stops within a few minutes' walk, even though some of the bus schedules are a bit disappointing. Nikolaiviertel is 5 minutes walk away and if you increase your walking time to 15 minutes you can get to Alexanderplatz and Museuminsel easily enough. There are better location hotels in Mitte but it's quite OK really. Good value for money; rates vary quite a bit by day of the week (so if your travel days are flexible play around with your stay dates). I generally stay either more downmarket or more upmarket than this but it's interesting to see how a midrange hotel works - quite OK, though as often in this category of hotel proactive detail management doesn't get priority. I would recommend.

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Colazione

Arte Luise Kunsthotel
3.8/528 Recensioni

Arte Luise Kunsthotel

Berlino
I don’t think I’ve ever been so contradicted about a hotel before. Overall we had a good stay but there were some signifiant negatives! Positives - great service - nice reception area with selection of drinks. Nice little patio that we sat in each evening - you’lol see why in a mo - perfect location! We love walking and from here it was about 5 mins to brandenburg gate and the reichstag. - 8 mins away walking from the main train station that we headed to from the air port - great river front bars about 10 mins away - clean room - comfortable bed Negatives - I don’t know if this was my fault but I can’t remember seeing anything about a train line. We were in room 217. Half the hotel is literally on the train line. We aren’t talking about uk trains either. I grew up near one and live on a main road so noise it’s not usually a problem. But… this is some heavy duty loud train and they are every few minutes all day every day. They stop I think between midnight and 4am but it is relentless. You do get given ear plugs and you need them. - it was hot when we were in Berlin and there is no air con. We had all the windows open and to be honest it was lovely but the noise, my god. We avoided the room until we were so knackered we passed out. We sat in the courtyard or found a nice park somewhere and had a few drinks so found a nice way round to manage. But you cannot get away from it, and as I mentioned I live on a main uk road. This was like being strapped to the underside of a train and no joke. Even saying that though, because we were walking 16 miles or so a day we did sleep well. We got woke up when the trains started again but my Sony headphones were a saver! - we booked the hotel because it looked quirky and arty. Our room was white with a few black spots and a picture of eyes. It was tired with marks on the wall etc and just didn’t look loved. I think we could have got a better hotel for the same price if not cheaper to be honest. It was a nice hotel in its own way but the charm and the location just wasn’t enough to cover the noise and the lack of excitement about staying there. I thought the hotel would be quirky and unusual and it just wasn’t. Would I stay again? No. £333 for three nights. We had a nice stay but I think that’s because we loved Berlin. The hotel itself was just blah.

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Hotel Adlon Kempinski Berlin
4.6/5109 Recensioni
Grazie, come ho già detto in questa valutazione, per la stanza della stessa categoria, che è stata fornita come auspicato. Spero che si possa tornare qui e sentirsi a casa, visto che il sito del progetto è vicino all'hotel, grazie. Ho consigliato a tutti gli amici che vogliono passare qui in transito.
Hotel Amo by Amano
4.1/548 Recensioni
Hotel elegante situano in zona centralissima a pochi metri dalla fermata della metro ed a cinque minuti a piedi dalla stazione ferroviaria. Colazione molto varia ed abbondante, sia dolce che salata, ci ha fatto molto piacere il fatto che la domenica sia possibile farla fino alle ore 12:00. E possibile visitare le principali attrazioni della città senza prendere alcun mezzo. L'hotel è silenzioso, con un'ottima qualità del sonno e dispone di una convenzione con un ristorante adiacente alla struttura. Consiglio la camera comfort con affaccio sulla città. La nostra camera era spaziosa, calda, pulita e con un bagno molto grande. Hotel sicuramente da consigliare sia per il rapporto qualità prezzo sia per la gentilezza e disponibilità di tutto il personale, sia quello della reception che quello della sala.
Leonardo Hotel Berlin Mitte
4.1/5112 Recensioni
Posizione ottima a poca distanza dalla Porta di Brandeburgo e dall’isola dei musei; a pochi passi dalle stazioni S e U dei mezzi pubblici. Camere carine, pulite e confortevoli. Personale gentilissimo. Buona colazione ( anche se salata al 99%). Unici due nei:1) dato che il prezzo, sebbene abbordabile, non è comunque poco, trovare il bar dell’hotel chiuso non è stata una bella sorpresa. Dato che infrasettimanalmente la vita Berlinese cessa intorno alle 21/22, avere la possibilità di bere un drink al bar dell’hotel sarebbe stato eccellente. 2) non è molto insonorizzato internamente. Vale comunque la pena e se dovessimo tornare a Berlino prenoteremo qui di nuovo.
Arte Luise Kunsthotel
3.8/528 Recensioni
I don’t think I’ve ever been so contradicted about a hotel before. Overall we had a good stay but there were some signifiant negatives! Positives - great service - nice reception area with selection of drinks. Nice little patio that we sat in each evening - you’lol see why in a mo - perfect location! We love walking and from here it was about 5 mins to brandenburg gate and the reichstag. - 8 mins away walking from the main train station that we headed to from the air port - great river front bars about 10 mins away - clean room - comfortable bed Negatives - I don’t know if this was my fault but I can’t remember seeing anything about a train line. We were in room 217. Half the hotel is literally on the train line. We aren’t talking about uk trains either. I grew up near one and live on a main road so noise it’s not usually a problem. But… this is some heavy duty loud train and they are every few minutes all day every day. They stop I think between midnight and 4am but it is relentless. You do get given ear plugs and you need them. - it was hot when we were in Berlin and there is no air con. We had all the windows open and to be honest it was lovely but the noise, my god. We avoided the room until we were so knackered we passed out. We sat in the courtyard or found a nice park somewhere and had a few drinks so found a nice way round to manage. But you cannot get away from it, and as I mentioned I live on a main uk road. This was like being strapped to the underside of a train and no joke. Even saying that though, because we were walking 16 miles or so a day we did sleep well. We got woke up when the trains started again but my Sony headphones were a saver! - we booked the hotel because it looked quirky and arty. Our room was white with a few black spots and a picture of eyes. It was tired with marks on the wall etc and just didn’t look loved. I think we could have got a better hotel for the same price if not cheaper to be honest. It was a nice hotel in its own way but the charm and the location just wasn’t enough to cover the noise and the lack of excitement about staying there. I thought the hotel would be quirky and unusual and it just wasn’t. Would I stay again? No. £333 for three nights. We had a nice stay but I think that’s because we loved Berlin. The hotel itself was just blah.
B&B Hotel Berlin-Mitte
4/544 Recensioni
Era la casa che aveva deciso di essere la casa principale, e quindi la casa era chiusa a causa dell'epidemia e cambiata a questa.Il grande inglese della reception è anche molto buono intorno. La stanza è pulita. Ma non è molto comodo che il cameriere abbia iniziato a pulire l'igiene una mattina presto. Il fumatore suonava molto. Alla fine delle nove, ha anche aperto la porta direttamente.L'ora di partenza è 11:00, il tempo di soggiorno è 2:00 p.m., è necessario pulire così presto?
Hotel Neuer Fritz
3.9/552 Recensioni
Abbiamo trascorso qualche giorno nella suite Gottfried e era fantastico, molto confortevole, cucina, bagno grande e doccia più grande, anche un set di letti in un sacco, anche se non ne avevamo bisogno. A 5/10 a piedi dalla stazione con treni S e U Bahn lungo molti ristoranti e negozi. Il primo giorno abbiamo solo il colazione dell'hotel, come se avessimo una scelta eccellente, non era proprio quello che volevamo, ma come abbiamo avuto la cucina, siamo stati facilmente in grado di fare la nostra. La stanza aveva sia la caldaia che la macchina Nespresso così spogliata per la scelta in quel fronte. I vestiti e i pantaloni sono sempre un segno di un classico istituto, i vestiti erano XL ma si sentiva un po' più piccolo di quello, ma non è un problema come il lavoro - doveva stare attento al balcone quando andava dalla doccia! Sarei felice di visitare di nuovo.

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