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The Westin Grand Berlin
4.4/5112 Recensioni

The Westin Grand Berlin

Berlino|1.2km dal centro città
Pessima impressione già dal primo momento all’ingresso:2 poltrone consumate in una hall molto grande ma buia e poco illuminata l’albergo è in completo rifacimento e almeno due piani sono completamente chiusi per il rinnovo delle camere ma anche nei rimanenti piani molte camere sono in ristrutturazione:primo grande problema a noi è capitata una bella camera completamente rinnovata e moderna,a mia sorella una di vecchio tipo che dimostra tutti i suoi anni.Sarebbe serio che l’hotel facesse in fase di vendita una differenza di prezzo tra i due tipi di room ben diverse.per arrivare alla nostra è stato necessario salire al quinto piano fare un lunghissimo corridoio che porta a un piccolo ascensore di servizio che bisogna prendere per scendere al terzo piano e arrivare finalmente alla camera. Prima colazione molto deludente:la sala del breakfast è stretta e lunga con adiacente la zona dove sta il cuoco che prepara uova e omelette e di conseguenza i cattivi odori di fritto e cucina che impestano la sala.il buffet poco vario e di non eccellente qualità con croissant stopposi e pane poco fresco .Una palestra minuscola e indegna di un grande albergo e,colmo dei colmi se vuoi utilizzare la sauna devi pagare a parte 8 euro!Unica nota positiva che alla mia valutazione non fa mettere il minimo la gentilezza disponibilità e professionalità della responsabile del desk Alicia che con la sua attitudine veramente al top riesce a coprire le tante mancanze di un albergo che a mio parere deve fare molto per recuperare la sua fama.
Rocco Forte Hotel de Rome
4.5/566 Recensioni

Rocco Forte Hotel de Rome

Berlino|0.87km dal centro città
During my recent stay at Rocco Forte Hotel de Rome in Berlin, I was immersed in a world of elegance, luxury, and impeccable service. This historic hotel, nestled in a prime location near Unter den Linden, exceeded my expectations in every aspect, making it an unforgettable experience. Upon entering the hotel, I was immediately struck by its grandeur. The tastefully restored neoclassical building seamlessly blends its rich history with modern amenities, creating an ambiance of timeless sophistication. The opulent lobby with its high ceilings, marble floors, and exquisite artwork set the tone for an extraordinary stay. The guest rooms at Rocco Forte Hotel de Rome are a true sanctuary of comfort and style. The spaciousness and meticulous attention to detail make each room a haven of tranquility. The plush furnishings, sumptuous bedding, and state-of-the-art amenities provided a luxurious retreat after a day of exploring the vibrant city. The elegant design, combining contemporary elements with classic touches, added a touch of refinement to the overall experience. One of the highlights of my stay was the exceptional level of service provided by the hotel staff. From the warm welcome at check-in to the attentive assistance throughout my stay, every interaction was marked by genuine care and professionalism. The staff members were knowledgeable, accommodating, and went above and beyond to ensure that all my needs were met. The culinary offerings at Rocco Forte Hotel de Rome are nothing short of exceptional. The hotel boasts a variety of dining options that cater to diverse tastes. From the refined Italian cuisine at the La Banca restaurant to the sophisticated cocktails served at the vibrant Bebel Bar, each dining experience was a culinary delight. The quality of the food, combined with the elegant ambiance and attentive service, created a memorable gastronomic journey. The wellness facilities at Rocco Forte Hotel de Rome are truly impressive. The luxurious spa and fitness center provide a haven of relaxation and rejuvenation. Whether indulging in a pampering treatment or working out in the state-of-the-art gym, guests can find solace and well-being within the hotel's serene atmosphere. In addition to its outstanding amenities, Rocco Forte Hotel de Rome is ideally situated for exploring the vibrant city of Berlin. Many of the city's iconic attractions, such as Brandenburg Gate and Museum Island, are within walking distance. The hotel's knowledgeable concierge team is always ready to provide recommendations and assistance to ensure that guests make the most of their visit to this culturally rich city. In conclusion, Rocco Forte Hotel de Rome is a true gem in the heart of Berlin. With its combination of historic charm, luxurious accommodations, exemplary service, and outstanding dining options, it provides a truly unforgettable experience. Whether visiting for business or pleasure, this hotel offers an oasis of elegance and sophistication that will exceed the expectations of even the most discerning traveler.
Hotel Luc, Autograph Collection
4.4/566 Recensioni

Hotel Luc, Autograph Collection

Berlino|1.13km dal centro città
TLDR: The Hotel Luc met minimum expectations of a luxury hotel, but its management failed to address a simple incident, ultimately impacting a very meaningful trip, during which I got engaged. When planning my recent trip to Berlin, I debated between Hotel Luc and the Westin, ultimately choosing the former. Unfortunately, my experience at Hotel Luc has left me regretting this decision. A luxury boutique hotel should excel in room decor, cleanliness, accessible amenities, and courteous staff. However, what truly sets a luxury hotel apart is its management's ability to provide tailored service to guests in handling incidents or requests. So what happened? I got engaged on this trip and wanted to capture the moment in photos around Berlin. Excitedly putting on my favorite cotton dress shirt, I used the hotel iron on the cotton setting. Shockingly, the iron burned huge hole in my shirt, turning the fabric into plastic that stuck to the iron. Immediately, I reported the incident to the front desk, who directed me to email the manager. The manager’s response: “I am very sorry that your shirt apparently could not withstand the heat of the iron and was irreparably damaged. However, I regret to inform you that we are unable to offer you a refund/ reimbur*****t for this. The use of irons in the room is at your own risk and we are not liable in this case. As it concerns the rear collar area, I hope that you will receive goodwill from the manufacturer by explaining the situation and explicitly pointing out that you have only selected the lowest ironing heat - this may change the liability towards the manufacturer.” In summary, the hotel manager: - Refuses to admit the iron was faulty - Denied any liability - Shifted blame to the clothing manufacturer (Bonobos) - Suggests that I should lie to the clothing manufacturer about the iron setting Upon returning to the US, I filed a complaint with Marriott, which accidentally directed my complaint to the wrong hotel (Moxy). Despite the error, Moxy, an international Marriott brand, promptly offered reimbur*****t, no questions asked. When I corrected the mistake and told them it was the Hotel Luc that was liable, the Hotel Luc manager continued to deny responsibility. A few takeaways from this: - Stay at a larger international brand when traveling abroad for better support - The Hotel Luc failed to address common incident, refusing accountability, while an international brand quickly addressed the issue While the Hotel Luc met my minimum expectations of a luxury hotel, its management’s failure to address a simple request ultimately impacted a very meaningful trip.

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Viaggio di lavoro

Courtyard by Marriott Berlin City Center
4.6/571 Recensioni

Courtyard by Marriott Berlin City Center

Berlino|1.18km dal centro città
This is a modern functional hotel (which we booked via BA holidays) apparently popular for conferences, so you get the picture. Four of us went for a city break. The hotel is well situated within easy walking distance of Gendarmenmarkt. Spittelmart U-bahn is 2 minutes away. Easy and welcoming check-in. Our rooms were comfortable and spacious. The bathroom had an excellent walk-in shower although the wash basin had the depth of a birdbath. What was surprising was the amount of wasted space in the bedroom with a great void between the bed and the door which could have been used for some proper drawers and shelves. As it was, there was only 1 drawer and 3 shelves, one of which was useful only if you were 2 metres tall (see photo). The wardrobe, if you could call it that, was an open hanging space, but it was situated at right angles to a padded seat (see photo) making accessibility difficult and there was only one chair in the room. Tea-making facilities were available but instant coffee only and powdered milk. We used to take a small jug of milk from breakfast and keep it in the fridge. There was a very good and comprehensive breakfast with just about everything one could want. As a morning tea drinker I cannot comment on the coffee which came from a machine, but there was an excellent selection of leaf teas. The hot food was OK, but nothing cooked to order so that eggs were either warm scrambled or hard boiled. Staff were very helpful and dishes promptly refilled. We didn’t use the restaurant for dinner as the menu looked pretty basic but there are restaurants within walking distance. All in all, nothing special but I would still recommend it for a short stay.
Novotel Berlin Mitte
4.3/591 Recensioni

Novotel Berlin Mitte

Berlino|0.77km dal centro città
In summary: Superb breakfast, good rooms, pretty good location (but there are better in Berlin), a few details could be improved. Good value for money. Accor has a huge range of hotels in Berlin, this is for them a midrange offering. The rooms are of reasonable size, I had a huge bathroom, minibar and room safe. Very clean. Bed surprisingly comfortable. Free wifi good enough for video streaming (there's also 'premium wifi' you can pay for). TV and heating controls fussy. Shower gel holder in the bathroom remained empty throughout my four day stay though there was liquid soap by the sink. Reading lights in room below average. Reception friendly, a little chaotic. The hotel restaurant is open in the evenings, snacks and drinks available after hours. Locked luggage storage next to reception. Breakfast is really nice - great coffee and fruit juice, all the rest as you would expect including some cold fish dishes. One level below an 'omelette bar' status but still pretty good for this price level of hotel. Location in Berlin Mitte is pretty good - they're two U-Bahn stations and several bus stops within a few minutes' walk, even though some of the bus schedules are a bit disappointing. Nikolaiviertel is 5 minutes walk away and if you increase your walking time to 15 minutes you can get to Alexanderplatz and Museuminsel easily enough. There are better location hotels in Mitte but it's quite OK really. Good value for money; rates vary quite a bit by day of the week (so if your travel days are flexible play around with your stay dates). I generally stay either more downmarket or more upmarket than this but it's interesting to see how a midrange hotel works - quite OK, though as often in this category of hotel proactive detail management doesn't get priority. I would recommend.

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Colazione

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Regent Berlin
4.7/577 Recensioni
We just spent 5 nights at the Regent. We booked their least expensive room and it was still fabulous. This is one of those hotels that does everything right. The hotel lobby and the rooms are elegant and yet not stuffy. The staff is totally friendly to everyone - from the business people in the breakfast rooms right on over to us traveler types in our polar fleece and REI travel pants:) Breakfast is excellent. The beds are comfortable, the sheets high quality. The rooms are spacious and the bathrooms are incredible. Full tub, large shower, big mirrors, good lighting. The toiletries are L’Occitane. There’s a high-end coffee maker and pods. The locations is perfect. We did a ton of walking - and in walking, I saw many of the other Berlin hotels I had considered in my research. None of the other locations is this perfect - especially for a first-time tourist to Berlin. We could walk to Museum Island in under 10 minutes. 10 minutes to the Brandenburg Gate. 10 minutes to the Checkpoint Charlie area. I cannot compliment the Regent enough. It is one of those rare hotels that just did it all right for us.
Hotel Adlon Kempinski Berlin
4.6/5109 Recensioni
Grazie, come ho già detto in questa valutazione, per la stanza della stessa categoria, che è stata fornita come auspicato. Spero che si possa tornare qui e sentirsi a casa, visto che il sito del progetto è vicino all'hotel, grazie. Ho consigliato a tutti gli amici che vogliono passare qui in transito.
Arcotel John F Berlin
4.2/589 Recensioni
This was a lovely hotel with wonderful, friendly, management and staff. I cannot say enough good things about Gaspar in hotel management who welcomed us with a smile and an open invitation to address any concerns we had. The hotel is clean and well appointed. The bar staff makes wonderful drinks and there is a comfortable sitting area that adjoins the bar and lobby area. The location cannot be beat. A river, many museums, monuments, parks, and restaurants are within a 10-15 minute walk. The hotel also serves meals. I would highly recommend the Arcotel John F in Berlin !
Apartments am Brandenburger Tor
4.2/546 Recensioni
I'll start with a positive--Location and size of apartment. Honestly, that is where it sadly ended. This was the worst stay in our 3 week Germany trip. My main complaint was the lack of care and service from the staff and the inaccuracy/unclarity of the photos of the apt. We had an issue with the beds being separated, as our 2 big, unrelated men didn't want to sleep in a Queen together. Normally in Germany, these beds can be separated & they were shown on the web as such. Anyway, I did inquire about it and also asked instead for a cot. My request was met with a robotic and somewhat rude response, including that it couldn't be done that night (fine) and that we had to prepay, etc. There was no offer of any solution other than read the fine print. ”There are no guarantees on bed configuration” Over and over ”...this is not the policy” blah blah blah with 0 emotion or care. Oh, and they asked if we wanted a blanket to sleep on the 4 foot couch. OK. I received a sheet and when I asked for a pillow, I got a pillowcase. Whatever. Our travel partner ended up booking a separate place. They give you a 4 pg contract to sign all written in German. Sketchy. The beds werelow and somewhat uncomfortable, but we were tired and slept ok. The 1990 east german shower was awkward with shower curtain that sticks to your body & ran out of hot water after person #2. We didn't bother to complain, we knew it wouldn't matter. The washer (kinda the reason we booked this place) did not have instructions, there were no instructions on what to do with garbage or check out, other than be out by 10, or you're charged . We each received 1 bath & 1 hand towel for 3 days. It is customary in Germany, but we did need more and didn't even bother to ask, I didn't even want to see the woman! The Hallways were filthy! The apt, however, was clean. When we left the guy who was somewhat considerate asked us how everything was...I said ”liveable.” Then he asked if there were any lightbulbs out.
The Westin Grand Berlin
4.4/5112 Recensioni
Pessima impressione già dal primo momento all’ingresso:2 poltrone consumate in una hall molto grande ma buia e poco illuminata l’albergo è in completo rifacimento e almeno due piani sono completamente chiusi per il rinnovo delle camere ma anche nei rimanenti piani molte camere sono in ristrutturazione:primo grande problema a noi è capitata una bella camera completamente rinnovata e moderna,a mia sorella una di vecchio tipo che dimostra tutti i suoi anni.Sarebbe serio che l’hotel facesse in fase di vendita una differenza di prezzo tra i due tipi di room ben diverse.per arrivare alla nostra è stato necessario salire al quinto piano fare un lunghissimo corridoio che porta a un piccolo ascensore di servizio che bisogna prendere per scendere al terzo piano e arrivare finalmente alla camera. Prima colazione molto deludente:la sala del breakfast è stretta e lunga con adiacente la zona dove sta il cuoco che prepara uova e omelette e di conseguenza i cattivi odori di fritto e cucina che impestano la sala.il buffet poco vario e di non eccellente qualità con croissant stopposi e pane poco fresco .Una palestra minuscola e indegna di un grande albergo e,colmo dei colmi se vuoi utilizzare la sauna devi pagare a parte 8 euro!Unica nota positiva che alla mia valutazione non fa mettere il minimo la gentilezza disponibilità e professionalità della responsabile del desk Alicia che con la sua attitudine veramente al top riesce a coprire le tante mancanze di un albergo che a mio parere deve fare molto per recuperare la sua fama.
Leonardo Hotel Berlin Mitte
4.1/5112 Recensioni
Posizione ottima a poca distanza dalla Porta di Brandeburgo e dall’isola dei musei; a pochi passi dalle stazioni S e U dei mezzi pubblici. Camere carine, pulite e confortevoli. Personale gentilissimo. Buona colazione ( anche se salata al 99%). Unici due nei:1) dato che il prezzo, sebbene abbordabile, non è comunque poco, trovare il bar dell’hotel chiuso non è stata una bella sorpresa. Dato che infrasettimanalmente la vita Berlinese cessa intorno alle 21/22, avere la possibilità di bere un drink al bar dell’hotel sarebbe stato eccellente. 2) non è molto insonorizzato internamente. Vale comunque la pena e se dovessimo tornare a Berlino prenoteremo qui di nuovo.

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