Recensioni su Spark by Hilton Bentonville

Risposta dalla struttura: Ashley, despite the slanderous information you have made about our staff above, you and your husband have been banned from our hotel for threatening physical harm to our staff. If you have any further complaints, please address those with Choice Hotels International at 800-300-8800. Law enforcement will be contacted if you come onto our property again.

Risposta dalla struttura: Hi Daniella. We actually are pet friendly. The term "pet friendly" simply means that pets are allowed inside the building and guest rooms. However, every hotel has its own unique rules and policies regarding pets. We don't allow pets to be left alone because if it starts barking or making noises while its owner is away, that turns into a situation where we have to compensate other guests for the noise disturbance or perform room moves for the affected guests. As for the pet fees, this is a common practice at most any pet-friendly hotel and it covers the costs of removing pet hair and dander so that the room will be as clean as possible for the next guest. We ask our guests to simply have respect for guests in rooms neighboring theirs by never leaving their pet alone. This policy is prominently displayed on every website the hotel is sold on. Remember to always notate the hotel's cancellation policies and any other polices that may affect you when you book your stay as you are bound to those policies when making a reservation as would any other guest. We have a 24-hour cancellation policy and you were informed of this when you booked and when you contacted our staff. All the best in your future travels.

Risposta dalla struttura: Thank you so much for your review. We deeply appreciate you choosing our hotel for your group's lodging needs and hope you will consider us again should your company need accommodations in the Bentonville area again in the future. Sincerely, Tyler M. General Manager