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Jayakarta Hotel Lombok
3.7/516 Recensioni
We were there only for 1 night for weekend, booked more than 5 rooms for family and children. Despite the pandemic, Jayakarta seems getting busy with events (workshop, wedding etc) and of course many guests were stayed during weekend (sounds good tho). However, during breakfast seemingly lack of attention and supervision of senior staffs. 80% of staffs in-charge during breakfast were trainees. Egg station, pancake & waffle station, even ”gorengan” station conducted by trainee who started their training program just in 5 days and there was not a senior staff who supervised there. 100% guests were Indonesian (local). we stood in a crowd just for gorengan and omelet, there wasn't any marking of queue nor any motto ”first come first serve” nor ”menjaga jarak” I did order, trainee said “wait a moment or we deliver to your table”. Less than 5 minutes I came back, but another guest took my gorengan. trainee said “wait a moment we deliver to your table”. I came back, she said “gorengan has delivered but to a wrong table” (me sigh). I ordered again and told her will be back less than 5 minutes. when I came back, gorengan have taken by another guest. I decided to wait in gorengan stall, and still other guest took the gorengan, even more there was not a single word came from the trainee suggested the guest to “get in line”, and it took 1 hour just to have 5 slices of gorengan *after struggling and complaining. I had no idea, either the trainee didn’t understand about first come first serve or didn’t notice about who to be served in a queue (Executive Chef & FBM have you trained your trainee how to manage the crowd?). Hotel should be more concerned of PIC in a crowd station, at least could be anticipate the occupancy during busy weekend, hire DW or recalled the worker (WFH) whom have skills and knowing how to handle the crowd just to assist over the weekend. mostly guests were really don’t care about ”getting in line”, what a shame on the guest who insisted getting in line but kept ”ditikung”. the excuse of ”we are very sorry there were many guests” should not be occurred if senior staffs in-charged in a “favorite” station for local guest. Never let your guest leave unhappy
Sunsethouse Lombok
4/512 Recensioni
Il luogo perfetto per una settimana di riposo e relax. Struttura fantastica, piscina proprio fuori dalla mia stanza. Ero molto felice qui. Il colazione era ok. La mia unica denuncia sarebbe quella di giocare a biliardo/snooker, mentre altri cercano di godere del loro colazione e della calma. All'improvviso, l'ospite strano comincia a rovesciare le palle di biliardo intorno al suono. Il biliardo/snooker borde dovrebbe essere vietato al colazione, altrimenti sarebbe stato bello qui.

Domande frequenti

Informazioni di viaggio locali

Numero di hotel26
Numero di recensioni538
Prezzo più basso10 €
Prezzo più alto1.070 €
Prezzo medio (fine settimana)115 €
Prezzo medio (giorni feriali)114 €