La Massana: hotel con bar

I know that a review has to be balanced, and therefore it is probably best to start with the positives. The hotel location is spectacular, the swimming pool is decent and the grounds are well kept. Upon arrival, the reception staff were friendly and helpful. After that, there are huge problems with the hotel. The room is tired looking, with a slight musty smell and decor in need of an upgrade. The bed is an old wooden number that has seen better days and creaks like a pirates galleon. The room is boiling hot, with no functional air control. It has, thus far, been one of the worst nights sleep of my life. However, the main thing to avoid is the restaurant. For dinner, the kitchen serves a grand total of 5 dishes - 3 starters and 2 mains (pork and salmon - vegans should count themselves lucky not to be catered for). For starter, I had a ‘focaccia’ that was essentially a thick, tasteless doorstop bread of the type my bad grammar school used to serve to keep us sedated. This was covered in a layer of greasy cheese-adjacent substance and what could generously be described as ‘ham’. My wife had a goats (‘gods’ according to the menu, though what kind of benevolent deity would have inflicted this meal upon His children remains to be seen) cheese parcel. The parcel was about as well received as an Amazon Prime delivery that has been booted over next door’s fence. Onto the main, and the ‘pork’ was fatty and undercooked, served with a few slices of poorly fried potato that seemed to subliminally scream the word ‘sorry’. My wife’s salmon was an insult to a fishes’ memory - slimy and unappealing, tossed carelessly on some tired lettuce and a few beetroot cubes. The price of €25 per person may have been reasonable if that was the amount we were being paid to eat it. The most ridiculous part of the evening though was the service. About 10 waiters hovered around the dining room, a number that seems high until you realise that a separate team member performs each task. Drinks and bread was one waitress. Ordering food was a waiter. Delivery of the starter was another waiter. Another waitress collected the plates. Another brought the cutlery for the main. Another brought the main. Another dressed in a full bomb disposal suit delivered the bill. After a while it becomes obvious that it is a strategy to diminish responsibility through collectivisation - it’s like a philosophical conundrum- if a crap meal is served but no one actually served it, did it really happen? Unfortunately for us, the answer is yes, and I still have ten hours trying to sleep in this unbearable inferno. On this occasion, rather than ‘gods’ cheese, I suspect that both the meal and the room have been designed by the other guy…

L'hotel è stato un hotel di grande qualità, ma ora, come parte di un gruppo, ha perso il fascino, il carattere e è sterile. Il pranzo è un prezzo ridicolo per quello che offrono che spiega la sala da pranzo che è vuota le tre notti che ero lì. Il servizio è brutto e non esiste a causa della mancanza di personale. Più peggio - ora si prelevano €15 per notte per parcheggiare. Non siamo in città questo è in mezzo a nessun posto e un enorme parcheggio. Per favore, non sprecare i vostri soldi. Questo era il mio paese in Andorra - ho soggiornato qui 27 volte in 4 anni! ma per la mia prossima visita, resterò altrove. Evitare.

We're staying here at the moment on a ski trip and I'm putting pen to paper mainly to give the staff a huge thumbs up. All the staff are pleasant and helpful. The restaurant staff, bar staff and the cleaning teams, are absolute stars . So many smiling faces. I don't think we have had such consistency of high service, with such friendly staff anywhere. It's quite busy here in the hotel at the moment, with gatherings of large Spanish families, so you could understand if the staff let things slip a little, but no, they haven't. The bar and restaurant staff are unbelievably efficient and super friendly. The just don't stop. Maybe it's clever recruitment, good training, or just good people who do their jobs well. Whatever it is, it shines through and we really are appreciative of it. The reception staff are super helpful too. We had a light break and it was fixed within an hour of us reporting it!! Great service. The hotel delivered all that we would expect from it. Comfortable, clean, a decent buffet for breakfast and dinner and a buzzing atmosphere in bar. It's our first visit to the town of La Massana and we will definitely return. Lovely little town, with easy access to Andorra la Vella too. We have stayed in Soldeu a couple of times and although we like it, we prefer it here. I think it would be a beautiful summer destination too. Anyway, a final shout out to the amazing staff at Magic La Massana. You're definitely smashing it, in all the right ways.

Arkadaşlarımızın tavsiyesi üzerine gelmiştik iyikide gelmişiz yeşillikler içinde nefis bir tatil köyü sahil hafif taşlı ben kum sevmem o yüzden beni rahatsız etmedi odaları yenilenmiş ***et sade ve şık döşenmiş günlük temizligimiz çok güzel yapıldı yapan ekibi ve yöneticilerini tebrik ederim.Güler yüzlü samimi yardımsever harika bir ekip, havlular yeni ben pek otel tekstili kullanmam ama beyendim.animasyon iyiydi yemekler farklı bişey göremedim tatlıları beyenemedim. misafir ilişkileri sadece ruslar için var gibiler sordugunuza bile cevap alamıyorsunuz. servis ve içecek kalitesini beyendim servis personelide ilgiliydi genel olarak eylendik dinlendik her şey için teşekkürler.

7 notti di soggiorno, una prima vacanza sciistica con famiglia e amici. Non avrei potuto chiedere un hotel più perfettamente situato per la gondola. Le camere sono grandi, davvero comode e pulite. Una scelta abbondante per colazione e cena. Non mangiamo mai da nessun'altra parte la sera, perché il cibo era così buono. Il personale della ricezione è amichevole e felice di aiutare con qualsiasi cosa. Tutti i membri del personale sono davvero amichevole e soprattutto i cuochi e il personale del ristorante, letteralmente non possono fare abbastanza per voi. Non ho mai usato la zona spa, quindi non posso commentare, ma non siamo andati all'hotel per questo. Le serrature nel seminterrato dell'hotel sono grandi, si può letteralmente camminare un set di scale all'ingresso gondola. Non abbiamo scoperto fino alla fine della vacanza che potevamo pagare 36 euro per un cacciatore nelle corse per risparmiare tutti gli attrezzi e abbassare la gondola, ma suppongo che dipende dalla dimensione della festa. Usavamo Inghams per prenotare la vacanza e Noema la nostra riproduzione era per noi. Avevamo il suo numero mobile, così era in facile raggiungimento se avessimo bisogno di lei. Sinceramente non potevo colpire questa vacanza.

The Ushuaia hotel was extremely comfortable, spotlessly clean with a great selection of really good food from the buffet which was different each night. The only minor irritation with the hotel was the bar staff who, all though were fantastic, the service was very slow at busy times. Free ski lockers were provided in the hotel & it was only 1 minute to the lift. I would highly recommend the hotel but a have a few warnings if you are skiing with beginners: If you are booking this is a ”ski in” hotel, beginners will struggle to get down the Blue run to the hotel. I have skied for 30 years & would say that it was a difficult blue & you would have to come down on the chair. I have seen many comments saying Arinsal is a great place for beginners. I totally disagree. There is only one nursery slope, & I appreciate that it was half term, but it was heaving. Beginners we spoke to were bored as the queue wasn't worth 15 seconds of skiing before re-joining the long queue. There is a Green marked on the piste map but even a ski guide said it's really a blue. Pal next door has much better beginner facilities. However, as a beginner to get to the nursery slopes in Pal, you would need to travel on the bus, but only for about 8 minutes. There is a cable car from the top of Arinsal across to Pal, but you would need to ski down Blue's to get to the nursery slopes. Getting back to Arinsal, by the Free Bus or the L5 service, on the day we tried, as my wife is not a confident skier, included an hour wait at the bus stop in Pal as information on times is sketchy at best. Both services do take you back to the Ushuaia though. Intermediate skiers would find the amount of ski school trains in your way annoying. Yes everyone has to learn but, there are simply too many instructors & some classes were 14 strong so you are picking your way around them. I must mention the cleanliness of all facilities on the mountain as they were brilliant. Lunchtime eating was priced reasonably as well in both Arinsal & Pal. Would I go back to the Ushuaia, definitely Would I go back to ski in Arinsal, maybe Would I go back to ski in Pal, yes