Utente ospite
22 marzo 2023
See pictures to validate review; I reserved x3 apartment for 6 nights totalling £1,280. The full payment was taken from me at the time of booking. Unfortunately Bansko did not have snow forecast for the dates we were due to travel so I cancelled the trip within the free cancelation period. The property DID NOT REFUND MY MONEY, nor did they respond to any of the emails I sent requesting the funds to be returned. Luckily I didn't book direct and used ***********, after 3 months I finally received my money back. The money came from *********** as part of their guarantee and not the accommodation them selves. Be very careful if booking this place to stay and for heavens sake, don't book direct!
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