InterContinental Bali Sanur Resort

Recensioni su InterContinental Bali Sanur Resort

InterContinental Bali Sanur Resort

Jl. Kusuma Sari No.8, Sanur, Denpasar, Bali, Province of Bali, 80227, IndonesiaDettagli hotel
InterContinental Bali Sanur Resort
InterContinental Bali Sanur ResortInterContinental Bali Sanur ResortInterContinental Bali Sanur Resort
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Corrispondenza del prezzo
1 notte

Recensioni degli ospiti

8.1/10
Molto buono
135 recensione
Recensioni verificate
Ubicazione8.1
Strutture e servizi7.7
Servizio8.6
Pulizia7.8
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Tutte le recensioni(135)
Recensioni positive(31)
Recensioni con foto/video(13)
Soggiorno meraviglioso!(10)
Magnifica vista sul mare(9)
Ottimo servizio(9)
Vicino alla spiaggia(9)
Piscina pulita(7)
Piscina meravigliosa(7)
Recensioni negative(4)
Utente anonimo
Suite Boutique (2 letti, con vista sul giardino)
Soggiorno: ago 2023
Viaggio in solitaria
2 recensione
4.5/10
Pubblicata: 8 ott 2023
Servizio molto nella media
Testo originaleTraduci con Google
Risposta dalla struttura: Dear user,Thank you for taking the time to share your feedback. We’re truly sorry to hear that your stay did not meet your expectations. We appreciate you highlighting the issues in regards to our surrounding & service. We are currently addressing these concerns to ensure that our we can deliver a great and memorable stay toward our guests.Should you decide to stay with us again in the future, we hope to have the opportunity to provide you with a much more positive experience. If you have any further concerns or require assistance, please feel free to contact us directly.Best Regards,Mauro LeoneCluster General Manager InterContinental Bali Sanur Resort
Utente ospite
Suite Boutique (letto a due piazze, con vista sul giardino)
Soggiorno: ago 2025
Coppia
7 recensione
7.5/10
Pubblicata: 4 set 2025
Service is good. Pool is nice. Spa is comfortable. Beach restaurant got good ambience.  Bathroom lack of hot water. Bugs in room.
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Risposta dalla struttura: Dear Guest User, Thank you for your wonderful feedback! We’re truly pleased to hear you had a fabulous experience with us. Your kind words mean a lot to our team and serve as great motivation to continue delivering exceptional service.Your comments about the hotel facilities did not meet your expectations in terms of quality are deeply concerning, and we regret any discomfort this caused during your visit. Please rest assured that your feedback has been shared with our management team, and we are committed to making improvements to enhance our stay experience. Thank you again for bringing these matters to our attention. We hope we might have the opportunity in the future to welcome you back and offer an improved and more satisfying experience.Warm regards,Management Team InterContinental Bali Sanur Resort
Utente ospite
Suite Boutique (letto a due piazze, con vista sul giardino)
Soggiorno: ago 2025
Affari
4 recensione
8.0/10
Molto buono
Pubblicata: 29 set 2025
Perfectly located with direct access to the beach and extensive beach walkway. The swimming pool and breakfast are both outstanding. Without forgetting the smile and kindness of the hotel team.
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Risposta dalla struttura: Dear Guest User,Thank you for taking the time to share your valuable feedback and for choosing InterContinental Bali Sanur Resort as your hotel during your recent Bali vacation.We're delighted to learn that our key location, quality of food and hotel facilities did meet your expectations and become one of your travel highlights.We look forward in welcoming you back to our resort. Should you have any questions in regards to your next stay, please don't hesitate to contact us. We'll be more than happy to assist you.Warmest regards,InterContinental Bali Sanur Resort Management Team
Irina
Suite Boutique
Soggiorno: ago 2025
Famiglia
28 recensione
6.0/10
Pubblicata: 8 set 2025
Very disappointed! The beach is dirty and they don’t clean it . Impossible to swim . We should walk to another hotel near by to swim . By the beach only IC haven’t clean it , the rest of hotels have care about it . The breakfast was the same every day and not that much choices in my opinion. For the price we paid it’s just not worth it. The room is nice and big. But in our room somehow the hot water wasn’t working and they couldn’t fix it . I couldn’t enjoy their bathtub as well . Not recommended!! We paid more than 350$ per night and couldn’t not enjoy beach and not even hot water in shower . Very.. very disappointing!!
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Risposta dalla struttura: Dear Irina,Thank you sincerely for taking the time to share your feedback with us.We are truly sorry to hear that your stay didn't meet your expectations. Your comments about the hotel facilities and cleanliness did not meet your expectations in terms of quality are deeply concerning, and we regret any discomfort this caused during your visit.Please rest assured that your feedback has been shared with our management team, and we are committed to making improvements to enhance our stay experience. We fully understand your disappointment and truly regret that we did not deliver the standard you rightfully anticipated.Thank you again for bringing these matters to our attention. We hope we might have the opportunity in the future to welcome you back and offer an improved and more satisfying experience.Warm regards,Management Team InterContinental Bali Sanur Resort
Utente ospite
Suite Boutique (letto a due piazze, con vista sul mare)
Soggiorno: lug 2025
Coppia
1 recensione
8.5/10
Molto buono
Pubblicata: 7 ago 2025
Massive resort, rooms very nice, staff super friendly and helpful and go above and beyond. Location right on the water front and very relaxing and peaceful. No annoying constant street vendors trying to sell you crap etc etc. appeals to the higher and upper end or families and doesn’t have the bogan feel other areas have. So the negatives would be resort is so large to walk to your room to the beach is quite a trek. The pool is not very well catered for the resort as it’s so big and I would guess has a few thousand guest capacity and yet only 30 seats at pool side - doesn’t make sense. Also there’s no real Swimming area at the beach as it’s full of tied up boats, nice to look at but not really a swimming beach so heavily rely on having a well catered pool area with seating, which were limited.  But overall having stated these 2 negatives I would still highly recommend as it was pleasant place to stay and had a very relaxed vibe.
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Ryan Ryan Wan
Suite Boutique (letto a due piazze, con vista sul giardino)
Soggiorno: dic 2024
Affari
1 recensione
8.5/10
Molto buono
Pubblicata: 25 gen 2025
Everything is fine except that the water heater was suddenly out of order so that we could not enjoy bathing in the bathtub leaving us with some regrets
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Risposta dalla struttura: Dear User, Thank you for sharing your valuable feedback on Trip.com and for choosing InterContinental Bali Sanur Resort your hotel during your travel in Sanur. Your feedback on our water heater have been shared to the related department in order for us to deliver a great and memorable stay experience toward our guests.We look forward to welcoming you again whenever your travels bring you back to Sanur. If there is anything that we can assist you to plan for your future visits, please do not hesitate to contact us, please don't hesitate to contact us. We'll be more than happy to assist you.Regards, Mauro Leone Cluster General Manager InterContinental Bali Sanur Resort
Utente ospite
Suite Boutique (2 letti, con vista sul giardino)
Soggiorno: nov 2024
Famiglia
7 recensione
10/10
Eccezionale
Pubblicata: 31 dic 2024
overall experience was great, just breakfast needs a to be more options than daily potatoes... such as needs more greens
Traduci
Risposta dalla struttura: Dear User,Thank you for sharing your valuable feedback on Trip.com and for choosing InterContinental Bali Sanur Resort your hotel during your travel in Sanur.We look forward to welcoming you again whenever your travels bring you back to Sanur. If there is anything that we can assist you to plan for your future visits, please do not hesitate to contact us, please don't hesitate to contact us. We'll be more than happy to assist youRegards,Mauro LeoneCluster General Manager InterContinental Bali Sanur Resort
TravelwithFeibby
Suite Boutique (letto a due piazze, con vista sul giardino)
Soggiorno: ago 2024
Coppia
65 recensione
8.5/10
Molto buono
Pubblicata: 30 set 2024
We chose this hotel as it’s close to the pier to Nusa Penida. Overall a nice hotel with friendly staff but the hotel is a little bit old.
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Risposta dalla struttura: Dear User, Thank you for sharing your valuable feedback on Trip.com and for choosing InterContinental Bali Sanur Resort your hotel during your travel in Sanur. We look forward to welcoming you again whenever your travels bring you back to Sanur. If there is anything that we can assist you to plan for your future visits, please do not hesitate to contact us, please don't hesitate to contact us. We'll be more than happy to assist you Regards, Mauro Leone Cluster General Manager InterContinental Bali Sanur Resort
Utente ospite
Suite Boutique (2 letti, con vista sul giardino)
Soggiorno: feb 2025
Viaggio in solitaria
23 recensione
10/10
Eccezionale
Pubblicata: 21 mar 2025
Except low wifi connection. All was perfect
Traduci
Risposta dalla struttura: Dear User, Thank you for sharing your valuable feedback on Trip.com and for choosing InterContinental Bali Sanur Resort your hotel during your travel in Sanur. Your feedback on our wi-fi connection has been shared to the related department in order for us to deliver a great and consistent stay experience toward our guests.We look forward to welcoming you again whenever your travels bring you back to Sanur. If there is anything that we can assist you to plan for your future visits, please do not hesitate to contact us, We'll be more than happy to assist you Regards, Mauro Leone Cluster General Manager InterContinental Bali Sanur Resort
Utente anonimo
Suite Boutique (letto a due piazze, con vista sul mare)
Soggiorno: nov 2022
Viaggio con amici
22 recensione
9.5/10
Fantastico
Pubblicata: 14 dic 2022
Located quite deep in but everything else was perfect!
Traduci
Risposta dalla struttura: Dear User, Thank you for sharing your valuable feedback on Trip.com and for choosing InterContinental Bali Sanur Resort your hotel during your travel in Sanur. We look forward to welcoming you again whenever your travels bring you back to Sanur. If there is anything that we can assist you to plan for your future visits, please do not hesitate to contact us, please don't hesitate to contact us. We'll be more than happy to assist you Regards, Mauro Leone Cluster General Manager InterContinental Bali Sanur Resort
Utente ospite
Suite Boutique (2 letti, con vista sul mare)
Soggiorno: ago 2025
Famiglia
2 recensione
9.0/10
Ottimo
Pubblicata: 5 ott 2025
這次預訂了6晚的洲際酒店的海景房!!服務跟設施各方面都不錯,地理位置也極佳,就在沙努爾碼頭附近!!但是房間裏小蟲子太多了,廁所也是有異味,這個住的很不舒服!!!其他都還行!!所以也看各位的需求去看待這個酒店啦
Traduci
Risposta dalla struttura: Dear Guest User,Thank you for taking the time to share your valuable feedback and for choosing InterContinental Bali Sanur Resort as your hotel during your recent Bali vacation. We're delighted to learn that our quality of service and key location did become your travel highlights.Your feedback on the unpleasant odor from our toilet has been shared to the related department in order for us to deliver a great and memorable service for our guests.We look forward in welcoming you back to our resort. Should you have any questions in regards to your next stay, please don't hesitate to contact us. We'll be more than happy to assist you.Warmest regards,InterContinental Bali Sanur Resort Management Team
Utente ospite
Suite Boutique (letto a due piazze, con vista sul giardino)
Soggiorno: ago 2025
Coppia
2 recensione
10/10
Eccezionale
Pubblicata: 20 set 2025
Прекрасный отель на первой линии, есть большой олимпийский бассейн. Очень вкусный и разнообразный завтрак. Персонал очень приветливый и хорошо говорит на английском
Traduci
Risposta dalla struttura: Dear Guest User, Thank you for your wonderful feedback! We’re truly pleased to hear you had a fabulous experience with us. Your kind words mean a lot to our team and serve as great motivation to continue delivering exceptional service.We look forward to welcoming you back for another memorable stay in the future.Warm regards,Management Team InterContinental Bali Sanur Resort
Suobao1228
Villa (2 camera/e da letto, con vista sul giardino, con piscina)
Soggiorno: giu 2025
Famiglia
17 recensione
8.0/10
Molto buono
Pubblicata: 8 lug 2025
房間很大但是設施已經比較老舊了,管理也比較拉垮,兩點半到達酒店,足足等了兩個半小時才入住,説是補償一份下午茶也足足等了一個小時。房間裏所有小吃飲料全部收費。房間設施細節有很多需要維修的地方,院子門關不上,下大雨時屋頂漏水,洗澡下水用瓷磚覆蓋水都漫出來了,必須用手把瓷磚挪開,露出非常噁心的下水道口。沐浴露用瓷瓶放在高處大理石枱麪非常滑,洗澡時手滑按壓不小心就摔了一個。本來主動打算賠償,但酒店竟然説瓶子收費近250元人民幣一個,價格實在是離譜。雖然後來離開酒店時,酒店沒有強制執行賠償,但隔天又發來一封郵件提醒我摔壞了他們的沐浴露瓶,提醒我賠償,讓人感覺很不舒服。
Traduci
Risposta dalla struttura: Dear Guest,Thank you so much for taking the time to share your thoughtful review and for giving us such perfect scores across every aspect of your stay. We are truly grateful to know that you found our surroundings beautiful, our facilities to your liking, and most importantly, that our team’s warm service and smiles made your experience memorable.Your kind words mean a great deal to all of us and inspire us to continue delivering exceptional service every day. It is always our pleasure to create a welcoming and relaxing atmosphere for our guests, and it makes us so happy to know we succeeded in making your stay special.We sincerely look forward to welcoming you back to InterContinental Bali Sanur Resort for many more wonderful stays in the future.Warmest regards,InterContinental Bali Sanur Resort Management Team
ABBY YAO
Suite Boutique (letto a due piazze, con vista sul giardino)
Soggiorno: lug 2025
Famiglia
10 recensione
4.0/10
Pubblicata: 3 ago 2025
住了這麼多年洲際,真的是最差的一次體驗,房間設施比較陳舊,服務也不完善,3100多一晚,這體驗真的無語,就是掛了洲際一個名字,沒有一點洲際的服務和價值。
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Yulmoo
Suite Boutique (letto a due piazze, con vista sul giardino)
Soggiorno: mag 2025
Coppia
7 recensione
10/10
Eccezionale
Pubblicata: 23 giu 2025
숙박기간 동안 너무 만족스러웠던 호텔이에요!🤍 사누르 지역에서 다른 리조트도 가봤지만 인터컨은 되게 프라이빗한 느낌이 들어서 남자친구와 가기에 좋았던 것 같아요 :) 우선 룸이 굉장히 넓어서 허니문으로 가기에도 정말 좋을 것 같고 룸 청결도, 직원 친절도, 부대시설 다 만족스러웠어요! 다음에 사누르 지역에 가면 또 방문하게 될 것 같아요٩(๑❛ᴗ❛๑)۶ 굿!
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Risposta dalla struttura: Dear Yulmoo,Thank you very much for sharing this wonderful review about your experience at InterContinental Bali Sanur Resort.We are delighted to hear that you enjoyed the spacious room, the cleanliness and the overall facilities. It is also great to know that our team's friendliness made your stay even more pleasant. We truly appreciate your kind words and are pleased that the sense of privacy and comfort met your expectations.Your feedback encourages us to continue providing memorable stays for all our guests. We look forward to welcoming you back again on your next visit to Sanur.Warm regardsInterContinental Bali Sanur Resort Management Team