Recensioni su Mutiara Bali Boutique Resort & Villa
Mutiara Bali Boutique Resort & Villa
Jalan Braban No.77 Seminyak, Badung Regency, Bali, Province of Bali, 80361, IndonesiaDettagli hotel
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Corrispondenza del prezzo
1 notte
Recensioni degli ospiti
4.1/5
Molto buono
62 recensione
Per garantire l'autenticità delle valutazioni visualizzate, non forniamo semplicemente una media. Al contrario, teniamo in considerazione la credibilità e le date di soggiorno dell'ospite per determinare la valutazione finale.
Recensioni verificate
Ubicazione4.1
Strutture e servizi4.0
Servizio4.1
Pulizia4.0
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Tutte le recensioni(62)
Recensioni positive(36)
Recensioni con foto/video(9)
Proprietario simpatico(7)
Soggiorno meraviglioso!(5)
Recensioni negative(3)
Roseanne
Camera Superior
Soggiorno: gen 2024
Coppia
2 recensione
5.0/5
Eccezionale
Pubblicata: 16 feb 2024
Service is amazing, all friendly staff. We actually decided just to stay in the hotel for the last night because we can chill by the pool and try their spa too. Recommended if you want to stay in Seminyak. Would like to stay here again in the future!
Traduci
Risposta dalla struttura: Dear Mr/s RoseanneWarmest Greeting From Mutiara Bali Boutique Resort & VillaThank you for taking time writing us a sweet review regarding to your recent stay.We have shared with all the team member that you're enjoyed your stay with us and, in return, we all are happy to have achieved it. Everything were done by default and it is our culture at Mutiara Bali Boutique Resort & Villa to pay extra attention to guests' need. It would be an honor for us to welcoming you back with the same experience as you had before.SincerelyManagement
Renzy
Camera Deluxe
Soggiorno: nov 2023
Solo
3 recensione
5.0/5
Eccezionale
Pubblicata: 14 dic 2023
This place is very well located in Seminyak close to everything you need to have a good stay, the staff are great and helpful, the rooms are pretty nice and clean I would come back here for sure next time!
Traduci
Risposta dalla struttura: Dear Our Valuable Guest, Warmest Regards From Mutiara Bali Boutique Resort & Villa Thank you for taking time writing us a sweet review regarding to your recent stay.We have shared with all the team member that you're enjoyed your stay with us and, in return, we all are happy to have achieved it. Everything were done by default and it is our culture at Mutiara Bali Boutique Resort & Villa to pay extra attention to guests' need. Again thank you for staying with us and our doors remain open so please let us know whenever you come and stay with us again!Sincerely Management
YaFang
Camera Superior
Soggiorno: apr 2024
Solo
1 recensione
1.0/5
Pubblicata: 2 giu 2024
I stayed in Room 228 for two nights starting on May 30th.
1. I booked a hotel transfer and informed the hotel of my flight details. The flight was delayed by about 25 minutes, and after collecting my luggage, I exited the airport immediately. I walked around two to three times but couldn't find the driver. I even requested two airport announcements but still couldn't the driver. Finally, at 12:45 AM, I had to find another driver, which cost me almost double price to get to the hotel.
2. I arrived at the hotel around 1:30 AM on May 31st and went to sleep around 2-3 AM. In the morning, while I was using the bathroom, staff knocked on the door once or twice (I thought it was from another room ). After using the bathroom, I found the staff knocking and entering my room at 9:48 AM to clean the room. 9:48 AM??? Isn't that too early?
After the manager know about the situation, He provided a hr spa and breakfast as compensation. I thanked him.
But, at night
3. Since I was going to Ubud on June 1st to learn yoga, I had separated $1,700( I’m pretty sure I count the money before leave the room) for tuition into a small bag and placed it in my luggage . I also had $500 for living expenses in my wallet. When I returned to the room around 9 PM, I found $200 missing from my small bag. I requested to check the surveillance footage, but the hotel said there were no cameras and they couldn't help. The police station is about a 30-minute taxi ride away, and I would need to pay the police for the documents.
What can I say after all this? And I travel by my own, I can only consider myself unlucky. God will punish the person who stole the money.
The room had no locker or internal lock door, and there were no cameras to provide any bad things happen. I deeply regret choosing this hotel for my stay.
Traduci
Risposta dalla struttura: Dear Eva Warmest Greetings From Mutiara Bali Boutique Resort and Villas We would like to thank you for choosing our resort as your holiday destination. Guest satisfaction is at the heart of our resort’s experience, and we appreciate the time you spent sharing your detailed and comprehensive thoughts and feedbacks with us. I would like to apologize for not having been able to provide you with the experience deserved and expected. Please note that our driver have wait for your pickup straight 2 hours and didn't left until the guest arrive in hotels. Our Villa manager come to you for apologize and offering few complimentary for you. Yes our House Keeping team will clean all room at 9 AM, please be note that we do have a privacy tagging to avoid anyone come to the room. Regarding your loss we deeply apologize to heard that $200 is not a small amount and we are not putting security camera in front our guest room. We do provide a safety box in our front office with security camera and locked room, Our front office is inform this during your check in. However we can guarantee that our team is not come to the room even for cleaning. We would respect your decision to police station, and our team will be responsible during inspection. Again we do apologize and our management have met with the team and review your comments and worked to avoid this from happening again in the future. Working on improving services provided and review areas in our facilities that need attention. The feedback is very helpful as we strive to work towards continuous improvement. We do hope that we will have the opportunity to be of service again, showing our true colors and the warmth and service that our team can provide. Sincerely, Management
Utente ospite
Camera Superior
Soggiorno: nov 2023
Coppia
9 recensione
3.0/5
Pubblicata: 1 feb 2024
A very very average hotel. Big rooms but the facilities, like TV, shower etc are very old and need updating. It was way way overpriced for what I paid for it. I wouldn’t stay here again.
Traduci
Risposta dalla struttura: Dear Our Valuable GuestGreetings from Mutiara Bali Boutique Resort & Villa,Thank you for choosing us as your preferred resident for your holiday in Bali. We are sorry that you received discomfort things during your stay at our villa. Regarding our facilities, we always double checking all our facilities and make sure everything is useable. Our team is not receiving any complain about the facilities during check in. However we realized how unpleased you were getting an inconvenience during your stayIt has come to the management attention in which the properly training will be implemented to avoid reoccurrence. We value any feedback from our guests, as it is indispensable in striving for a better quality of service and product. Once again, we thank you for your kind understanding and we look forward to welcoming you again. Sincerely, Management
Utente ospite
Camera Deluxe
Soggiorno: nov 2023
Famiglia
1 recensione
4.7/5
Fantastico
Pubblicata: 20 dic 2023
Changed hotel last minute as my airbnb was really dirty. When I say always pay a little more, just do it for sanity sake! Hotels also come with better securities and I felt very safe here. Service was good as well. Got my adapter at a deposit and also they came to clear a bug so swiftly! Would come back again actually
Traduci
Risposta dalla struttura: Dear Our Valuable GuestWarmest Greeting From Mutiara Bali Boutique Resort & VillaIt is great to hear that you enjoyed your stay at Mutiara Bali Seminyak. Especially that you like our services which make you feel like to come back again. It would be an honor for us to welcoming you back with the same experience as you had before.Thank you for taking time reviewing us and have a good day!SincerelyManagement
Dragi Klimovski
Camera Superior
Soggiorno: feb 2024
Solo
1 recensione
3.7/5
Pubblicata: 9 mar 2024
Very nice place. A bit hard walking back as the street was not well lit.
Traduci
Risposta dalla struttura: Dear Mr/s. Dragi, Warmest greeting from Mutiara Bali Boutique Resort Villas and Spa Thank you for your review and feedback. We are glad to know that you enjoyed your stay with us. It’s our pleasure to welcoming you and for choosing us as your preferred resident during your stay in Bali. Regarding our pathway in front of hotel, we already confirm and done purpose to our goverment, however we could not make any pedestrian spot due to giverment law. We value any feedback from our guests, as it is indispensable in striving for a better quality of service and product. Once again, we thank you for your kind understanding and we look forward to welcoming you again. Sincerely, Management
Utente ospite
Camera Deluxe
Soggiorno: nov 2023
Coppia
1 recensione
4.0/5
Molto buono
Pubblicata: 17 dic 2023
Friendly staff, good place for holidays
Traduci
Risposta dalla struttura: Dear Our Valuable Guest, Warmest greeting from Mutiara Bali Boutique Resort & VillaThank you for taking time writing us a sweet review regarding to your recent stay.We have shared with all the team member that you're enjoyed your stay with us and, in return, we all are happy to have achieved it. Everything were done by default and it is our culture at Mutiara Bali Boutique Resort & Villa to pay extra attention to guests' need. Again thank you for staying with us and our doors remain open so please let us know whenever you come and stay with us again!SincerelyManagement
Yeechen
Camera Superior
Soggiorno: gen 2024
Famiglia
2 recensione
3.0/5
Pubblicata: 29 feb 2024
Overall just average
Traduci
Risposta dalla struttura: Dear Mr/s. Yeechen, Warmest greeting from Mutiara Bali Boutique Resort & VillaThank you for your review and feedback. We are glad to know that you enjoyed your stay with us. It’s our pleasure to welcoming you and for choosing us as your preferred resident during your stay in Bali. We value any feedback from our guests, as it is indispensable in striving for a better quality of service and product. Once again, we thank you for your kind understanding and we look forward to welcoming you again. Sincerely, Management
muneyan
Camera Superior
Soggiorno: mar 2024
Coppia
3 recensione
4.0/5
Molto buono
Pubblicata: 15 apr 2024
朝食が美味しい、アフタヌーンティーが無料でサービス、プールの清掃行き届ききれいで雰囲気も良かつたで
Traduci
Risposta dalla struttura: Dear Mr/s. Muneyan, Warmest greeting from Mutiara Bali Boutique Resort Villas & SpaThank you for your review and feedback. We are glad to know that you enjoyed your stay with us. It’s our pleasure to welcoming you and for choosing us as your preferred resident during your stay in Bali. We do hope that we could be a part of your happy moment and we are looking forward to welcoming you again in the future. ps : to keep updating information and promo kindly follow us on instagram @mutiararesortvillasSincerely,Management
Utente ospite
Camera Deluxe
Soggiorno: mar 2024
Viaggio con amici
4 recensione
5.0/5
Eccezionale
Pubblicata: 8 lug 2024
環境優美,房間舒適寬敞,早餐也好吃。
游泳池非常乾淨,在這裏我學會了游泳🏊🏻♀️,很值得紀念^_^
Traduci
Risposta dalla struttura: Dear Our Valuable Guest Warmest Greetings From Mutiara Bali Boutique Resort and Villa Thank you for your review and feedback. We are glad to know that you enjoyed your stay with us. It’s our pleasure to welcoming you and for choosing us as your preferred resident during your stay in Bali. We do hope that we could be a part of your happy moment and we are looking forward to welcoming you again in the future. Sincerely,Management
Risposta dalla struttura: Dear Mr/s Yutan Warmest Greetings From Mutiara Bali Boutique Resort and Villa It always great for us to hear about our guests' experience in our place, Mutiara Bali Seminyak, especially that you enjoyed the stay.You represent our place perfectly that others may take it as reference for their future stay in Bali. We do appreciate your effort by taking times for reviewing us here and wish to welcoming you back in the near future.Sincerely Management
Utente ospite
Camera Superior
Soggiorno: lug 2023
Coppia
1 recensione
5.0/5
Eccezionale
Pubblicata: 26 ago 2023
강추강추!!
친절한 직원과 여유있게 즐길 수 있는 훌륭한 공간입니다!!
샤워기 수압이 약하긴 하지만 가격대비 훌륭한 호텔입니다
조식도 훌륭히 맛있어요~
Traduci
Risposta dalla struttura: Dear Our Valuable Guest, Warmest greeting from Mutiara Bali Boutique Resort & VillaThank you very much for your review and feedback. We are glad to know that you enjoyed your stay with us. Thank you very much too for choosing us as your preferred resident during your stay in Bali. We do hope that we could be a part of your happy moment and we are looking forward to welcoming you again in the future. Sincerely,Management
pepei88
Camera Deluxe
Soggiorno: ott 2024
Famiglia
5 recensione
3.5/5
Pubblicata: 7 gen 2025
服務不錯但酒店老舊
Traduci
Risposta dalla struttura: Dear Pepei Warmest Greetings From Mutiara Bali Boutique Resort and Villa Thank you for your review and feedback. We are glad to know that you enjoyed your stay with us. It’s our pleasure to welcoming you and for choosing us as your preferred resident during your stay in Bali. Rest assured that we will share with the related department and team members for their awareness. We do hope that we could be a part of your happy moment and we are looking forward to welcoming you again in the future. Sincerely Management
MISO90
Camera Superior
Soggiorno: mag 2023
Famiglia
6 recensione
5.0/5
Eccezionale
Pubblicata: 14 set 2023
以後會再來峇裏島。
Traduci
Risposta dalla struttura: Dear Our Valuable Guest, Warmest greeting from Mutiara Bali Boutique Resort & VillaThank you very much for your review and feedback. We are glad to know that you enjoyed your stay with us. Thank you very much too for choosing us as your preferred resident during your stay in Bali. We do hope that we could be a part of your happy moment and we are looking forward to welcoming you again in the future. Sincerely,Management
Trail34618663347
Soggiorno: set 2024
Famiglia
4.0/5
Molto buono
Pubblicata: 29 ott 2024
We stayed in the Deluxe Twin room and really liked it - the bathroom was huge and lovely and our room opened up onto the pool and location is walking distance to the shops/restaurants within a few minutes. The communication with the reception/room service is all done via WhatsApp which was handy. The staff were all friendly and lovely and the other customers staying were generally respectful and quiet. The aircon in our room was awesome - it was always like a fridge in the room when you keep the bathroom door closed (as its open air). Most of the time, we had the main pool to ourselves which was nice and super relaxing.
Traduci
Risposta dalla struttura: Dear Our Valuable Guest Warmest Greetings From Mutiara Bali Boutique Resort and Villa It always great for us to hear about our guests' experience in our place, Mutiara Bali Seminyak, especially that you enjoyed the stay. You represent our place perfectly that others may take it as reference for their future stay in Bali. We do appreciate your effort by taking times for reviewing us here and wish to welcoming you back in the near future. Sincerely Management