Hotels con balconi a Dana Point

Ho pagato le tariffe per le camere a Trip.com e ho riscosso di nuovo dopo essere arrivato all'hotel.Le tariffe per le camere prenotate a Trip.com coprono tutte le tasse e le tariffe per le attrazioni. Controlla che l'hotel cerca di riscuotere una nuova tariffa per le attrazioni.Non è sufficiente comunicare il canale di comunicazione tra Trip.com e l'hotel?

Avete fatto un grande viaggio di fine settimana al resort Monarch Beach e mi consiglierei molto. Da quando abbiamo guidato il servizio è stato eccellente, con i dipendenti che si presentano, e davvero ci rendere benvenuti dall'inizio. L’iscrizione era una brisa, e siamo stati fortunati ad essere aggiornati in una stanza con un pozzo di fuoco sul patio, che era meraviglioso per i bambini, perché amavano usare il kit più fornito. La navetta per il golfo era facile e la spiaggia era tranquilla e tranquilla. Più in basso sulla spiaggia dove si trovava il parcheggio pubblico era sicuramente più ricco e ci sono stati molti surfi nell'acqua, ma dove si trova il club Beach è molto più tranquillo e vuoto. Il servizio è rimasto grande per tutta la stanza. La stanza era ben dimensionata. Il bagno era grande, ma poteva usare qualche aggiornamento. Era strano che non ci fosse molto posto per le tovaglie. Il letto era comodo e abbiamo dormito bene. Mangiamo solo al ristorante della piscina, quindi non abbiamo potuto provare i ristoranti, ma aspettate di pagare $$$ per mangiare nella proprietà.

There is a lot of good, but the back end has been terrible. I should also state that I am a Marriot Platinum member. Good-The hotel and area are beautiful. We fell in love with Dana Point and the beautiful grounds of the hotel. The room was clean and comfortable. Not Great-The staff is a mixed bag. Some front desk staff were wonderful and very helpful. Others were just doing a job. For example, we got in about 3:20 and we're told our room was not ready and would be by 4:00 guaranteed. We were also told we would get a text. At 4:15 we checked and a wonderful lady got us a different room because ours was still not ready. The food was tasty but staff was not very attentive. Bad-Here are the issues I am still working out. I had two charges on our card that didn't add up. I called the week we got back and left a message regarding the issue, no call back. I called 4-5 days later and couldn't get the accounting staff, but the front desk said they could only see one charge of $158. Today (4-5) days later, still no call back on the initial message, I got in touch with the accounting staff, and they said they would look into the mysterious charge. So, three calls later, I am still out an extra $128. The other charge was $158 for one night of valet parking and a resort fee. I asked about this on the second call, and the front desk stated that valet parking is $60 per day, not per night, hence $60+$60+$35 which equals $158.81 so there must be tax. The odd thing is how they list parking on the app. One section says on-site parking $52 a day. Another section says Parking overnight self $52, valet $60. Hence, there is some false advertising here. I will post a screenshot if allowed. All in all, we loved the hotel, but the lack of urgency on fixing bills and inconsistency of parking fees are infuriating. I stay at Marriotts about 40 nights a year, and this fee experience has been the worst I have ever had. Usually, it is a one and done call

As a Platinum Rewards Member, I have stayed here before. Rooms are in need of some attention. Not as clean as they should be. bathtub is grey and dingy looking as other parts of bathroom. Toilet was not working not working properly. It was fixed the next day. I was informed by front desk that maintenance crew does not come in until 10 am on Sundays. Really? Called night before for housekeeping, including bedding change. Left hotel at 11am and returned at 3pm. only towels were brought in, not even change of soap in soap dish. beds were still unmade. called for housekeeping. was given the story that seperate maids do seperate jobs. they prefer you stay out of the hotel until 5pm. Really??? This particular stay I was very disapointed. I had also requested ahead of time for 2 chairs on the balony. took 2 hours to get chairs after I arrived. Broken down old chairs. Really? You can't afford a couple decent chairs for the balcony which should be automatically included???

對面就是海，這個酒店外觀還是可以的，很有海邊度假的感覺，早飯就是一般的美式，房間空調不錯，到附近的繁華地帶非常近，缺點就是週末房費貴，其他感覺還行

Booked a room shown with a view, said no ocean views for any standard room. Ok…. As the deadpan front desk young man took my info and gave us our keys…. No other conversation…No have a nice stay, no thank you, no nothing…. Ok… We had driven 4 hours and just quickly put our bags in the room, then walked down to the marina. In first look, it didn’t look bad, a little dated with a bad paint job. The Marina inn used to be really nice! Packed and bustling. This WAS the nice place to stay. We had a room the night before in Corona that was beautiful spotless, classy, totally updated, and had a security guard to watch the cars at night And we paid Less! Oh BTW be prepared to pay $15. a night to park!! Not mentioned when I called to book! Marina itself has suffered…all the shops were occupied, lots of people shopping. Now… I’d say about 26% occupied. So sad. I saw migrants with backpacks walking through the marina. I grew up in this area, I worked in the Harbor, it was clean, well kept with many tourists and shoppers! At least the Brig restaurant is still open! A cute Pizza shop, and another small restaurant by the Brig were open. The large restaurants were also open, at least one nearby was. Our room when we explored later was awful! The clean out drain on the bathroom wall side was moldy, the drain clearly rusted and water damaged and painted over badly, very creepy. Baseboards had peeling paint. We couldn’t even take a shower!! The bathroom tub actually had a long deep crack that was open to the inside of the tub! If I had stepped inside and not looked, I definitely would have cut my feet. There was black moldy rot on the ceiling.. ( I have photos of all of this) in more than one place. Peeling paint in many places and under the air conditioner (very old) you could see where they stopped painting with a different color. The chair was horrible! My husband sat in it and the arm parts swiveled off the base… dirty with peeling fake fabric. It looked like it was picked up from the garbage dump. I am sorry… I am not being mean, just honest. We told the clerk, he said the room should have never been rented! But did anyone call us as asked? Nope! I would not sty here again ( oh yea, awful beds!).