Trova hotel con balconi a Portimao

Una veramente grande esperienza!! La camera era comoda e la manutenzione casa eccellente. Ben posizionata con vista sulla Marina. L'accento di ogni mattina del mio 5 notti soggiorno è stato il colazione. Fantastica scelta e tutto bene cotto e presentato. Il personale, in particolare i formatori, erano sempre amichevoli e obbligatori. Non potevo fare nulla di male sul colazione. La situazione dell'hotel era ideale per me, ma forse non poteva essere adatta a tutti come si trovava fuori dalla città. La spiaggia era ben accanto all'hotel e anche fuori stagione c'erano diversi ristoranti vicino a lui. Tutti i membri del personale, i receptionisti, il personale del ristorante e il mantenimento della casa erano eccellenti, mi hanno sempre salutato con un sorriso e molto utile.

Llagamos sobre las 15h de la tarde y la persona de la recepción no encontraba nuestra reserva hecha a través de Trip.com. Con mucho cabreo e insistencia nos dijo que no podía hacer nada y que teníamos que contactar con Trip.com para solucionar la cosa con ellos (tras 9horas de viaje y todos los correos posibles de confirmación). Mientras que esperaba que los de Trip.com nos respondieran, nos llama otra persona diciendo que todo estaba en orden, que no la encontraban por un ”error informático”. Ni una disculpa, nada. La habitación no estaba mal, segunda planta, bien situada. Instalación del hotel vieja, las 5 estrellas no se merecen, sinceramente, es un 4 estrellas actual, para el precio pagado está bien. Desayuno a buffet bueno, servicio igual de bueno y atento. Tuvimos un problema un día que no hicieron la habitación, tuvimos que reclamar a las 19:30h y la limpiaron y hicieron muy de prisa (y de manera bastante ”ligera”), pero, bueno.... No podemos opinar sobre SPA, Gimnasio etc ya que no hemos probado esos servicios.

Hotel fantastico. È stato il migliore del mondo! Il bar dell'hotel era così buono e così grande servizio!

Imagine you're going to a restaurant, you order the seafood platter, and what you're served is two shrimp on a plate. You then complain to the restaurant that the food you were served is not what was on the menu. the response you get from the manager is that they did not print the menu and therefore, it's not their fault and there is nothing they will do. You pay the full price for something you didn't order. Most people would be annoyed by that situation, and that's exactly what happened with our reservation and how Fabio, the duty manager, handled the situation. We booked a frontal sea view from Agoda, but what we got was a side sea view with a frontal view of the highway, and bushes. We were later told the room we booked didn't even exist and that it was Agodas fault. When we informed the staff and spoke to both the manager Fabio and his colleague, we were met with zero understanding, and no customer service, at all. Even the colleague giggled in front of my girlfriend when they were discussing the issue which lacks professionalism. Later when I addressed this, Fabio said: ”no, that's not true, I heard the conversion” - he was sitting in the back of the office and was not present. It was even mentioned that they would be able to help if the booking was made directly with them - even know they couldn't explain how. The manager, Fabio, was trying to explain that it wasn't his fault, explain how the booking process worked - repeatedly - while taking zero responsibility or at least trying to find a solution - instead we were met with ”it's not my fault” ”we can't do anything” ”you need to make a complaint with agoda”. Overall, he was not interested in finding a solution that worked for both of us. We didn't even recieve an apology. This situation could have been handled so much better if Fabio had any understanding of customer service, specifically within hospitality. We had a confirmed reservation, everything was booked and there had been a mistake between their partner and the hotel - this is in no way the customers fault. I've since read a review from a year ago of someone with a nearly identical experience. Do not stay at this hotel. They will scam you and offer zero hospitality.

The Tivoli Alvor is a run of the mill large all inclusive hotel complex with all the usual failings. Restaurants Cold buffet food, poor and repetitive choices, chaotic free for all seating with shortages of cleared tables, crockery, cutlery, working coffee machines... The Italian and Steak Restaurants are OK for the mains but the starters and desserts are just a smaller selection from the main buffet. The queue to book these restaurants is long and there are many who cannot get a table. The menus are quite limited and will quickly get repetitive even if you are lucky enough to get repeat bookings. The Salty bar is just the outdoor area of the Steak and Italian themed restaurants and also serves as the lunchtime snack area. The moon has more atmosphere. It serves the adult pool and the others pools so it has a constant queue, 20 min is not unusual despite the staff working as quickly as they can. They frequently run out of glasses, I am not a purest when it come to drinking out different shapes and materials but when I am offered draft beer in a paper cup the same size I get from my GP to fill with a mid stream sample, I begin to wonder if I have paid to much for my holiday. The Coast bar is an odd one, OK for daytime drinks but an awkward and uncomfortable layout for the evening entertainment. Long high benches too close together for easy access with drinks, and an open area with a few random seats and low tables. The rooms are pleasant and clean, the staff are hard working and friendly, if you are looking for something above average or a bit special this is not the hotel for you.

I would love to give this place a poor review to put people off going so I could keep it for myself but that would be doing the staff a real disservice. I can't fault this place at all- the place was spotless inside and out and the rooms were well equipped with fridge ,safe and air conditioning and lovely hot showers. The breakfast had something for everyone and changed each day. The staff are the real star of the show though and nothing is too much trouble. We mentioned we were looking for worry beads and the next thing we knew one of the waitresses at breakfast went across the street and brought back a selection for us to choose from and purchase from the shop opposite. Special mention to Ioanna who was so friendly and up for a laugh she really made our holiday. Great Central location but quiet with a lovely small pool and pool area. Can't wait to come back!

We have just stayed here for a week to celebrate my husbands 50th birthday, the hotel was so fresh, clean and very modern. The staff were very helpful and so friendly, they even gave us champagne and a cake on my husbands birthday. We had a deluxe sea view triple room and the view was absolutely stunning. If I had to say anything negative it would be to say there are no drawers for clothes, just shelves and a wardrobe, there was coffee cups and a kettle but no spoons, also just be careful when booking as not all rooms have balconies, some are very small so just double check if this is important to you. The pool area is beautiful and very peaceful and the bar food was delicious.

Stavo bene, ma gli appartamenti potevano essere migliori, non c'erano tende nelle finestre della cucina e letti un po' scomodi.

Consiglio a tutti questo hotel, la camera molto pulita, è la prima volta che mi capita un hotel dove le asciugamani, federe e lenzuola profumino di coccolino. Servizi top, palestra top, pulitissima 24h su 24h, personale molto gentile. Spazio in bagno, condizionatore, letti e cuscini comodi, bollitore pulito, frigo bar con snack.