Utente ospite
13 ottobre 2023
Two thoughts on this review. The good and the very bad. The hotel and staff were very good. Hotel is modern looking and very comfortable. The included breakfast was exceptionaly good. The pool was nice and refreshing. It is not heated and it was fine to cool off from the hot weather we were experiencing. Lots of easy walking to local cafes and restaurents and beatuiful beaches. All in all a very good time there. Now the bad comment. Upon our late night arrival after 10pm (there was an unexpected detour required off of the Alfa Pendular High Speed Train, necessitating the use of a bus and then another train) then a last bus to get to the hotel, we were able to get checked in quickly with the efficient front desk staff. Alas, food availability was sparce, as most of the walking distance restaurents were closed or closing. Front desk staff stated that the hotel bar would be serving food until midnight. Sounded good. The four of us got ourselves a spot in the bar area and then proceeded to order some drinks and food. Simple enough, although it was quickly obvious that they were vastly understaffed and overwhelmed by the number of people who had just arrived. Whatever, we were not in a rush. Drinks took considerable time to arrive and the food took much longer. My 11 Euro cheeseburger was a joke. Cold bun with a thin slab of meat with an unmelted slice of processed cheese on top. My wife's cheeseburger was the same. Seems we did well. My travelling companion got his cheeseburger and the bun was grilled for some reason and the meat and cheese were burnt to a crisp. Photo included in this review to remove any doubts about food quality. When the burnt cheesburger was brought back to the server (bartender), it was met with just a shrug of the shoulders. No apology or offer of some form of reinbursement. Welcome to Turim Presidente. We decided at that moment not to purchase anymore food from the hotel, for fear of inferior chefs or wannabe cooks. The included breakfast was great, so we think that someone who was totaly unqualified, had attempted to be the master of the kitchen during that late night bar food experience. Too bad, as it ruined our initiation to the hotel, especially considering the cost for a cheeseburger. Later, during our stay in Portimao, I had the pleasure of having a cheeseburger at one of the local restaurents, Rock Sports Bar. It was fabulous. Photo also included to display what a real cheesburger should look like.
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