Hotel con balcone a Baguio

"2/5.. HEAR ME OUT!! I was with my parents. We arrived early at 5am, we stayed at the restaurant area (since they don't have a lobby). We leave our things at the reception and went out for a tour since the checked in time is at 2pm. They even posted that additional 150php for 1 hour advance check in (we can't check in early since fullybooked). So after the tour we went back to the hotel at exactly 1:59pm. We asked the receptionist that we will check in already, but to our surprise.. our room was NOT YET READY and it was not being cleaned yet. YES, I've heard it from their radio. So, they explained that the room is not yet ready and need to be clean yet, apologized that they were understaff. Being UNDERSTAFF on a PEAK SEASON is not YOUR GUESTS PROBLEM. You can prevent that problem by hiring on call staffs or whatever! It was so devastating. I was with my senior parents, we were so tired and badly need to relax. We were able to get inside our room at 2:25pm.. So it was LATE already, my parents were angry and tired, and I was too. Now, when we enter the room, we noticed that we don't have bath towels so I kindly and calmly said to the attendant to please send us the bath towel after. We went to sleep and at 6pm, they were STILL NO TOWEL delivered in our room. I wanted to call them but NO DIAL CALL on their phone(not working), good thing I checked their phone number on the internet, I was able to call them BUT THEY SAID, NO BATH TOWEL AVAILABLE NOW AT 6PM, THEY WILL DELIVER IT AT 7PM SINCE IT'S ALL IN THE LAUNDRYSHOP. myghad! we wanted to took a shower so we have to wait ?? It supposed to be ready upon check in!! This time I SAID, if they can't provide us bath towels, then just give us a refund for our 3night stay and checked for other hotel. SO, THEY APOLOGIZED AND DELIVERED the towel AT 6;40PM. hay!!! now, since we stayed for 3 nights, on the 2nd night, I asked for another amneties, (toothbrush, shampoo and tissue). SInce we already used the 1st set. BUT THE RECEPTIONIST SAID, THEY ONLY GIVE 1 TIME AMNETIES (UPON CHECK IN) WHAT?? so if your guests will stay for 1 week, you only give them 1 amneties?? so I said, can I talk to your manager? But she said the manager was out of town! so she just give me another set of amneties. They have free breakfast which is not delicious, I feel like its LEFTOVERS FROM LAST NIGHT (Samgyupsal foods). just my opinion. I HOPE YOU WILL IMPROVE BY THIS HONEST REVIEW. IT WAS OUR EXPERIENCE. I CANNOT RECOMMEND THIS HOTEL TO OUR FRIENDS."

"9/10 Very accommodating staff, clean room, and complete amenities. They provide towels, shampoo, and soap, plus there’s a 7/11 downstairs. Casa Bel is in the basement, so just ask the guards, landmarks are Polylite Baguio or PNB Village Upper at the M.M. Gara Building. Transportation is easy with taxis right outside. It’s 2.1 km from the city, costing around ₱100–₱150. Breakfast is delivered on time, the WiFi is fast, and YouTube works smoothly."