Hotels con balconi a Antigua Guatemala

Excelente!!!

Excelent hotel! It was clean and spacious and great price! Nothing wrong during my stay!

Questo posto è molto bello, il personale è molto amichevole e curato e il piccolo giardino è affascinante e bellissimo. Servono colazione (di solito inclusi nel prezzo dell'alloggio) che è veramente fresco e delizioso con uova, feci, frutta, salsa, ecc. Servino caffè e hanno acqua filtrata disponibile in abbondanza. Le camere sono molto belle e il personale, ancora una volta, è molto attento. Ho fatto un solo giro a Acatanengo e il personale era preoccupato per me (dato che è molto insolito fare il giro in un solo giorno). Mi hanno raggiunto per assicurarmi che io fossi in ordine e pensavo che fosse fuori servizio.In generale, rimarrei qui e consiglierei molto

This hotel has so much potential but so badly managed and poorly maintained. We had booked three nights and only stayed one; Here are some of the reasons: 1. The pool doesn’t work (they never informed us of this nor published it on any of the sites) 2. When we arrived to our room, we noticed the AC was making some really weird noises and not cooling (thank goodness it wasn’t summer otherwise it would have been a sauna in there) . We called reception at night but it wasn’t fixed and we had to spend the night hearing the equivalent to an engine inside our room. 3. If you are brave enough to stay here MAKE SURE YOUR ROOM DOESNT FACE THE STREET, otherwise be ready to be awake at 4:00 am by drunk people and passing cars. 4. In the morning I was taking a shower and noticed the water wasn’t draining properly, then I noticed the mold (caused by the lack of proper drainage) My husband asked the hotel manager (Marco Vinicio) for a room change. It took him 5 hours to give us an answer (even though we checked with him 3 times during the morning). At the end, the change couldn’t happen. We then proceeded to book at Casa Santo Domingo (which is AMAZING by the way) and the manager told us we needed to contact Booking directly if we wanted to get reimbursed. I showed him Booking’s policies online, which clearly stated that it is up to the hotel to give the reimbursement, he said that’s not how they do it. I then proceeded to call Booking so they could request the reimbursement (like he had asked me to do) and after getting an email from Booking, he then proceeded to say they could not do it. This whole ordeal was now on its 6th hour. During this time other guests complained about BUGS on their beds. I asked the to talk to Jessica Lopez (who is the sales manager) and she refused to talk to me - in person or over the phone. By this time, Marco Vinicio was literally hiding on the second floor where I had to go get them. Even the guy from Booking (who stayed on the phone with me for about an hour) was in shock about how badly they were handling the situation. This was such an anticipated vacation, my husband and I had been planning it for a year and they managed to ruin it.