Hotel con balcone a Helsinki

"Hotel correcte mais tu te sent que tu t adresse un robot, ce qui devient un sejour de congé plus que officiel, exemple je suis arrivé à l hotel a 12H mais le robot ne m a permis l accès à la chambre qu un 15H a la moniteur. Poser un TV ça va pas coûter cher, et je comprends pas pourquoi le fitness est fermé le week end. L hotel est merveilleux mais il a besoin de bonne gérance pour mieux le commercialiser. Bon courage"

"The hotel looks fairly new, and the room has everything you need. You can get a hairdryer from the closet on the floor using your key card. The washing machine right in the room is very convenient. On the downside, the hotel is located far from the city center, and due to railway maintenance, I couldn't use the nearest station; I had to take a bus to get there. I also reduced rating due to cleanliness: there was trash in my room from the previous guest (inside kitchen zone shelves), and the balcony was very dusty, so I had to use a towel to fix it."

"Overall, my recent stay with Bob W was disappointing. I booked the 4-person penthouse room primarily for the use of the sauna on my last day of the trip. Firstly, pin code provided was only valid for door access to the stairs, not door to the elevator side at night. This became a significant inconvenience, especially for a female traveler like myself who arrived at night after a tiring flight. Having to carry a 20kg luggage and a 10kg carry-on up five flights of stairs was both physically demanding and frustrating. Clear arrangements on how to access the elevator at night should have been considered for guest. Secondly, check-in process was not clearly communicated, causing panic upon arrival. Unfortunately, I had to seek help from customer service on a third-party booking site and reach out via email to obtain a check-in link, which added unnecessary stress and confusion. Furthermore, instruction for turning on the sauna were unclear, and I was unable to enjoy it until the next morning at 8am, just few hours before my checkout time. I had specifically chosen the penthouse room with the sauna for a relaxing and enjoyable experience. due to the lack of clear instructions, and had to seek assistance to figure out how to operate it properly, which ate into the limited time I had available to enjoy the amenity. In conclusion, my stay with Bob W fell short of my expectations. The limited time to enjoy the amenities, issues during the check-in process and accessing the elevator, made for a less than satisfactory experience. I hope that Bob W seriously takes feedback into consideration and makes the necessary improvements to ensure a more enjoyable stay for travelers in the future. Thank you"