Hotel a West Coast Division

"Sono arrivato all'alba e ho controllato se fosse possibile effettuare il check-in 24 ore su 24 e ho prenotato un hotel, ma alle 2 del mattino non c'era nessuno alla reception, quindi ho dovuto aspettare impazientemente per 40 minuti prima che un membro del personale arrivasse e mi facesse entrare in camera. È stata un'esperienza davvero assurda."

"Broken hairdryer, dishwasher liquid provided without sponge, all aircond not cold and the remote control battery weak."

"Ho trascorso un soggiorno meraviglioso allo Shangri-la Tanjung Aru a Kota Kinabalu. Il personale è stato cordiale e disponibile. Il check-in è stato veloce e semplice. La camera era pulita, spaziosa e confortevole. Il letto era morbido e ho dormito bene. Ho anche apprezzato la splendida vista dalla mia finestra. La colazione offriva un'ampia scelta di deliziosi piatti. Il ristorante in loco serviva cibo gustoso. L'hotel aveva ottimi servizi e la posizione era perfetta, vicino a una splendida panchina. Nel complesso, ho avuto un'esperienza fantastica. Consiglio vivamente questo hotel e mi piacerebbe tornarci."

"Stayed 3 nights for RM1860 at Hyatt Regency KK for our anniversary. Unfortunately, the experience didn’t meet our expectations for a 5★ hotel. 1. Room details were unclear – I filtered for a bathtub but the room had none. 2. Despite emailing in advance, no small anniversary gesture was offered. Other hotels have given complimentary cake even for 1-night stays, but here only celebration packages were suggested. 3. Breakfast lacked variety – mostly the same dishes with only slight changes. 4. Reception service felt less welcoming compared to how they treated foreign guests. 5. Even after paying RM65 for a cake package, we were told it would be delivered the next day at 7pm, but it suddenly arrived just 2 hours after check-in. Very poor coordination between staff. 6. During check-in, I noticed a board at reception stating that guests checking in between Merdeka and Malaysia Day would receive F&B vouchers. It didn’t mention that this was only for bookings made via the hotel’s website or specific platforms. As a guest, this felt unfair and not transparent. Only the view is superb since we choose sea view. The value and service were far below expectation. Hope the hotel can improve, but I personally wouldn’t choose Hyatt Regency KK again."

"Let the picture tell you are stories, First we got into the hotel early and drop our stuff/luggage. Then, comeback again for checkin after 3 pm.. We tried to call the reception but no one answered with all strength we have to go down (lobby reception) and ask the staff to clean the room. This issue has been solved, we got a new room with sea view, thank you. I also apologize on behalf my sister if her word too harsh, to staff hotel who handling her. Thank youu."

"Returned stay. Don’t like pillows which are way too soft. Stain marks on pillow case. Housekeeping didn’t check on shower foam/shampoo dispenser and only found out when in shower that was empty. A bit frustrated and need to call to request when already wet and took quite a while to be delivered as well."

"Checked in at the hotel at around 9.30pm. I noticed the air conditiong was kinda hot. But i thought to myself, I’ll give it some time run first. Maybe it’ll get better soon. Then an hour later, it was still hot, so i called operator, and she said she will send someone to our room. Waited about 30 minutes or more, still nobody came. I called the second time, and she said she’ll get someone to our room again. And that’s it, nobody came to our room, to help us with the air conditioning. And we were to tired to wait already. So My 8 month old baby sleept sweating that night and i had to fan him with the note book that they put beside the bed. Upon checkout, I complained to the receptionist and the manager about the incident, and they checked on their system that the issue had been resolved. Which was abvioustly a lie. So the manager said he will investigate the matter and he promised something to me. So i hope he keep his words. I’m a regular here, so i know there was something wrong with the air conditioning. I know the quality of the hotel. So let’s see wether the manager is serious about his words."

"Il Luma Hotel era incredibile e pulitissimo! L'atmosfera era piacevolmente profumata. Il fattorino e il personale di servizio erano eccezionali. L'hotel è situato in posizione strategica, vicino al centro commerciale Imago, raggiungibile con una breve passeggiata attraverso un ponte. È anche vicino a diversi minimarket e al Chagee. Il personale ci ha offerto un servizio eccellente, aiutandoci a depositare i bagagli mentre aspettavamo il volo. La nostra camera era spaziosa e confortevole."

"La posizione dell'hotel e la camera sono buone ma la pulizia era cattiva ! Il bastone è pieno di ”punti neri” ma lo lasciano, anche cercare di pulirlo! E nessun vuoto ? I capelli sono ancora ovunque quando tornano. Non laveranno neanche la spazzatura che avevamo usato."

"A stop over hotel near KK airport We arrived KK airport around 9pm so travel to hotel by grab cost around RM8 Hotel did include standard breakfast -Nasi Lemak , Bihun, Porridge, and some bread. If you need a short night stay nearby airport, it can be a choice."