Hotel in zona Philippine Women＇s University - Baguio, Baguio

The room is good, clean and huge! Though it looks old room but we enjoyed the stay. The location was good too because it was accissible to burnham park, actually we extend our stay for another night! The best thing in staying in this place was the food was so good, my children loves their sizzling sisig, crispy lechon, grilled liempo and everything they cooked! The staffs were friendly too! Commendable! 👍👍

The hotel is a boutique hotel and the theme/concept is good and has its appeal. We arrive after lunch and was told to wait for available rooms. No exact time was given but the girl at the reception was guessing around 3 which is beyond the standard 2 pm check in time.We waited by the reception area. After an hour I notice a newcomer who was able to check in so I went to the front desk about our room. The girl at the reception looked at me bewildered and ask me my name and seems at a lost. Another girl took over and after going through some papers, told us that we had a room. I wondered what would have happened if I didnt ask about it and just waited for them to approach us. The room is ample sized with an overhead fan which was working well. The beds are comfortable. There was only 1 pillow though which was small. I immediatedly called the reception for additional pillow explaining that I had a medical condition that needed me to be elevated while sleeping. The receptionist says that she will get back to me but doubted there was anything available since they had full occupancy. The girl never got back to me. There was a study table at the corner of the room with access to power supply. There was no AC but this is Baguio so it doesnt matter. THere was no ref. THere was a water boiler but no coffee or tea packs which is chargeable.The bathroom is ample and functions well. Water pressure is strong. There was a pad and a pencil at the side table but the pencil is all worn out. (not sharpened) Breakfast was at the 6th floor of the hotel. It was light and airy with a good view of the city. Choices were not much but food was good with an egg station, a salad bar and bread area. It was serviced buffet. Coffee was self serve and located in a corner of the room. One negative note here is that the sugar and creamer were served in bowls with teaspoons for customer to use. It would been more hygienic if they were in packets. Isnt there a covid protocol regarding this? The physical structure (rooms. function rooms. coffee shop) were quite good and as mentioned appealing. However, service is really poor. From the check in part of our stay, to not getting back to me on my request, to breakfast service where the clean ups were done sloppily, much can be improved on. Our hotels have always been distinguished by good service and hospitality and sadly Orchard is pretty off the chart.

Quite disorganized. Triage slip - this is an important piece of paper that a traveller should always bring especially when going to Camp John Hay area. I was asked by the receptionist to hand her the triage slip when we were checking in. I thought it must be submitted to them that’s why it wasn’t returned to me. When we travelled to John Hay, we were blocked at the gate because we didn’t have it. We went back to the hotel and asked about it. The receptionist struggled to find it but eventually found it. Hotel luggage cart - we were about to go to our room and asked for assistance since we have a lot of bags/luggages with us. We waited for so long because they seemed struggling to find the cart, so we decided to go without it. Housekeeping request - on our third day, we called at the lobby to schedule cleaning and replacing everything that needs to be replaced. We were out the entire day and hoping the room is clean when we return, but to our surprise, nothing happened. A staff forcibly opening the door - early in the morning when we were still sleeping (and haven’t had enough sleep), someone was trying to open the door, and since it’s taking a while, I decided to rise up, went to the door and opened it. The staff apologized and said it was a mistake. I never got back to sleep and was not feeling well the entire day. Breakfast - I don’t know if it’s normal but I find it such a hassle to always get a coupon from the lobby daily, and present it to the cafe every morning. The time we plan to take breakfast everyday is also being asked. I know this is to manage/forecast the flow of requests, but one day when we weren’t able to show up on time, someone from the cafe called us to know what time we will eat. I appreciate the concern, but it was just about 8:30am, and what if we were still sleeping? We felt pressured to go down and eat, and that’s what we did. Friendliness - not all, but most of the staff are not used to greeting people. Other than these, there are still good things about this place, such as the location. It’s within the city center, so it’s easy to go around. The area feels safe as well.

We stayed for a week (7d 6n) It was a charming hotel that overlooks the mountainous Baguio City. Staff were accommodating, professional and friendly. My only downside is that there’s no shuttle to pick us up or drop us off to our preferred destination especially one night that we finished shopping at SM Baguio not so late at around 8 or 9pm and there were no taxicabs around. We were neglected by the SM’s dispatcher so freezing and inconvenient as it is, I called the hotel to pick us up since we were having a hard time booking a grab taxi. It is always drivers are busy all the time. The first lady at front desk wasn’t that helpful. She just gave a “wala na kaming magagawa” answer but the second front desk lady was accommodating and went the extra mile so kudos to her. Shout out to our housekeeper lady Grace who also is friendly and courteous and gave us all the amenities we needed. Replenished our sheets reqularly. Above all it was an above average stay but not as perfect since there were minor areas like, the bathroom sewer stinks, which I think they are aware of, no shuttle, the balcony is fine coz we were at the corner facing both the vines with some noisy construction workers chatting but tolerable and pine trees on your right. You have to lean over to get a good view but be extra careful for you might fall to your death. It was a charming and promising hotel. We might consider to comeback and tell this to friends, relatives and close loved ones.

La posizione del condominio era in una posizione molto buona vicino ai luoghi turistici e alle joints/restauranti. La nostra unità di studio era pulita e piccola, ma durante il nostro soggiorno, purtroppo, c'era un bruno a causa di un posto elettrico che è stato danneggiato quando un albero cade su di essa. Questo ci ha portato a usare le scale fino alla nostra unità di quinto piano con i bagagli, l'ascensore non funzionava e non era divertente. La nostra stanza era un'unità angolare, quindi abbiamo due balconi, abbiamo una buona vista e un aria fresca.

Uphill has a nice location close to most attractions, there's free secured parking and a great open feeling in the lobby and restaurant with nice views as well from the restaurant. The staff was friendly and it was very clean and modern with free Netflix on the TV. Breakfast was excellent. I don't know what the rest of the rooms are like, but ours....... Lets just say it was more like a small inside cabin on a cruise ship. There was only one tiny window that overlooked a drainage ditch and had no screen, so we couldn't keep it open because mosquitoes were coming in. There was no aircon so the room was quite hot in the evening and any sound from the lobby seemed like it was right in the room with us. If you stay here make sure you get a room with a window, or even better a room with a view.

It was indeed an amazing stay in ur hotel, hoping to be back again this year with my co workers, and stay again in this Hotel, thank u so much HEB.

Prima del soggiorno, il processo di prenotazione online era molto facile e intuitivo. Quando arrivato, siamo stati rapidamente controllati e la nostra stanza era in condizioni immacolate, con una vista stupenda dal balcone. Siamo stati molto impressionati dal regalo di benvenuto personalizzato offerto dalla direzione, ci ha fatto sentire molto speciale. Ci sono state molte attrazioni offerte complimentari e ci è anche l’opzione di ottenere una selezione mini bar ragionevolmente prezzi. La camera da letto era molto confortevole e la vista è eccellente. Anche se non c'è nessuna aria condizionata, i fan del tetto fanno il lavoro correttamente (è ancora più sano) Tutto ha un senso di conforto e di lusso, che è un grande valore per il prezzo. Se ci fosse qualcosa che rendesse questo posto ancora meglio sarebbe avere più opzioni vegetariane sul menu del ristorante. I giardini sono molto puliti e ben curati, è così piacevole camminare intorno. Non posso concludere senza menzionare il servizio eccellente e notevole che ci ha fornito Alyssa, accogliendoci all'arrivo con un vero sorriso e andando oltre per rendere il nostro soggiorno veramente inoltrabile, è in effetti una stella e un'attivo preziosa per il Manor. Non possiamo aspettare di tornare ancora :)

We booked in this hotel because we already tried the other hotels in the city (Manor etc.) and our practice is to try others as well. We went in without any high expectations but we were pleasantly surprised. The facilities are clean and well-maintained, the service is good and the people are courteous, attentive, friendly and accommodating. The layout of the hotel is designed to allow breezy circulation of air. Lobby and Atrium layout is good. Rooms are also good, with AC (now a necessity in Baguio specially in summer!), ceiling fans and with balcony access (the views though may not be that great.) There is Wifi and the room TVs are Smart, for those who can't live without their Netflix and Youtube. Toilet and shower is also great, with good water pressure and hot water. Shower area is a bit narrow though, and there are no bidets for those looking for one. The usual toiletries are relatively complete with everything needed. The atrium is a nice venue and eating area. Speaking of eating, the buffet selection is OK with a variety of dishes, fruits, bread, drinks etc. The hotel resto (Outlook) is also good, albeit a bit on the expensive side. No hotel is perfect though and we had some concerns with this one. Some minor nitpicks we had are: the toilet paper in the CR is a bit flimsy/thin and only 1 roll is provided. There are no room napkins. Two not-so-minor issues we had are: The bed of my wife had a loud creaking for some reason, but mine was OK and so were the beds of our family members in the other room, so we lost a bit of sleep on that. Also, soundproofing was a bit lacking, as in both of the rooms we booked we could hear the neighbors talking and their TVs (I think the adjoining doors are a bit too thin.) Despite these, we still easily recommend this hotel to everyone who want to stay in the city. The facilities, service and people are above-average. An added advantage is that this hotel are just short drives from typical tourist spots (Mines View, Mansion, Wright park etc.), excepting the traffic, of course.

Questo è un posto molto bello per riposare non solo per le coppie, ma anche per i viaggiatori soli che volevano sfuggire alle stressose congedo di lavoro e spostarsi da cose che rendono la loro vita pesante.