Recensioni su KAMENOI HOTEL ATAMI

Risposta dalla struttura: Thank you for choosing to stay with us at Kamenoi Hotel in Atami and for sharing your wonderful experience. We sincerely apologize for the slight dustiness you noticed in your room. Your feedback has been shared with our housekeeping team to ensure improvements are made and that every guest's stay is as perfect as possible.Once again, we truly appreciate your support and feedback. We look forward to welcoming you back for an even more enjoyable stay in the near future.

Risposta dalla struttura: Thank you very much for staying at Kamenoi Hotel Atami. The hotel has a kids park and a children's buffet that the whole family can enjoy. We look forward to seeing you again.Kamenoi Hotel Atami Front

Risposta dalla struttura: Thank you for choosing to stay with us at Kamenoi Hotel in Atami and for sharing your wonderful experience. We are thrilled to hear that you enjoyed our excellent location, the great service provided by our team, and the superb variety of selections at dinner.Your satisfaction is our greatest reward, and we are delighted to have made your stay so enjoyable. We look forward to welcoming you back soon for another wonderful experience!

Risposta dalla struttura: Thank you for your feedback. We sincerely apologize for not meeting your expectations during your stay. We take your comments about the service quality seriously and will work on improvements immediately. We’re also sorry for the lack of clarity regarding additional charges and the unprofessional behavior of our staff. Your insights are invaluable, and we will use them to enhance our service. If you choose to stay with us again, we’ll do our best to provide a much better experience.

Risposta dalla struttura: Thank you for sharing your experience with us, and we are pleased to hear that you were satisfied with the room. Regarding the charge for your 6-year-old child, we understand your concern. Please allow us to clarify that, according to our hotel policy, children aged 6 are charged 50% of the adult rate, This is a standard policy.We value all guest feedback and strive to ensure that everyone feels they have received value for their stay. Should you have any further questions regarding our policies, our team is always here to assist you.Thank you again for your understanding, and we hope to have the opportunity to provide you with an even better experience in the future.

Risposta dalla struttura: この度は亀の井ホテル熱海にご宿泊いただき誠にありがとうございます。ご滞在を存分に楽しんでいただけましたようで、心から嬉しく存じます。また熱海にお越しの折には、当ホテルをお選びいただければ幸いです。スタッフ一同、心よりお待ち申し上げております。亀の井ホテル熱海　フロント担当

Risposta dalla struttura: この度は亀の井ホテル熱海にご宿泊いただき誠にありがとうございます。また、ご投稿いただき重ねてお礼申し上げます。当ホテルは熱海市の高台に位置し、花火は上から見下ろすような感覚でお楽しみいただけます。また、ベランダから見る花火は迫力満点でございます。年間をとおして実施しておりますので、ぜひ季節を変えて花火観賞いただければ幸いです。またのご来館を心よりお待ち申し上げております。 亀の井ホテル熱海　フロント担当

Risposta dalla struttura: この度は亀の井ホテル熱海にご宿泊いただき誠にありがとうございます。ご滞在を存分に楽しんでいただけましたようで、心から嬉しく存じます。賜りましたお言葉を今後益々の励みとし、更なるサービス向上に努めて参りますので、ぜひまたお越しくださいませ。またのご来館を心よりお待ち申し上げております。亀の井ホテル熱海　フロント担当

Risposta dalla struttura: この度は亀の井ホテル熱海にご宿泊いただき誠にありがとうございます。 ご滞在を存分に楽しんでいただけましたようで、心から嬉しく存じます。 また熱海にお越しの折には、当ホテルをお選びいただければ幸いです。 スタッフ一同、心よりお待ち申し上げております。 亀の井ホテル熱海　フロント担当

Risposta dalla struttura: 感谢您的在万千酒店之中選擇亀の井酒店，謝謝您的意见。我们本馆将会在明年1月更新设施，同时也会对每天的菜单加以改进、很高兴听到您对房间的空间感到满意，期待您的再次光临，体验更多美好的时光！如果您有任何建议或需求，请随时告诉我们。祝您旅途愉快！

Risposta dalla struttura: 非常感謝您的反饋！我們很高興您在我們的酒店享受到了美味的海鮮和舒適的温泉體驗。我們的目標就是讓每位客人都能感受到放鬆與愉悦。很高興聽到您對房間的空間感到滿意，期待您的再次光臨，體驗更多美好的時光！如果您有任何建議或需求，請隨時告訴我們。祝您旅途愉快！

Risposta dalla struttura: 感謝您分享的寶貴評論。我們很高興聽到您對員工服務態度和周邊環境的認可。我們的旅館位於熱海市的山頂上，熱海站有當地巴士和免費接送巴士，但由於巴士數量有限，對此造成的不便，我們深表歉意。期待您的再次光臨。

Risposta dalla struttura: 感謝您抽出寶貴時間分享您的入住體驗，目前，由於第二停車場正在進行施工，第三停車場的車位已滿，因此需要將車輛停放在別館的停車場。我們深感抱歉給您帶來的不便，同時也非常感謝您的支持與配合。如果您有任何問題或需要幫助，請隨時告知，我們將竭誠為您服務。

Risposta dalla struttura: 非常感謝您選擇入住我們酒店，並與我們分享您的美好體驗！能夠為您提供愜意的“一泊兩食”度假體驗，並讓您在清晨的柔美日出中開啟一天，這讓我們倍感欣慰和自豪。我們非常期待您的再次光臨，屆時一定會竭盡全力為您帶來更加完美的度假時光。祝您生活愉快！酒店團隊敬上