Brandshatch Place & Spa

Just returned home after a thoroughly enjoyable spa day with my mum. I had a full body massage with the wonderful Lola who I would absolutely recommend. She listened to my needs and I was soon asleep Afternoon tea was lovely and again the young gentleman behind the bar provided some great service

My daughter and I decided to treat ourselves to the “Mid week Spa experience for 2 Spa Day which was £100 each. Having been today, we are wondering how on earth they justify that cost?? The £100 doesn’t include any food or drink whatsoever, we weren’t even offered so much as a glass of water on arrival when we sat down to fill in the consent forms. We “upgraded” and paid £22.50 each extra for lunch, to be given the choice of a toastie, omelette & chips, or a salad, and either fresh fruit platter or raspberry meringue tart to follow. To be fair the main courses were reasonable, but the fruit platter was meant to come with mango sorbet which they forgot, and the pastry case of the raspberry tart was tough as old boots. £45 for the 2 of us and not even a soft drink included. So for your £100 a head, you get the use of the one tired looking pool that’s crowded if there were more than 2 of you in it, a steam room, a sauna and a jacuzzi. Although the jacuzzi wasn’t working on the day we visited. To give them their dues they had phoned us the day before to tell us this and offer to change to a different date, but this was the only date the both of us could do so we stuck with it. But no offer of a reduction in price or even a complimentary drink by way of apology. We did both have a back & shoulder massage which was okay, nothing special, just a basic massage oil used as I didn’t smell any scents at all. In and out in 20 minutes, when advertised as 25 minutes. There is meant to be complimentary coffee in the Amber lounge but when we went in there at 11am the machine wasn’t even switched on, there were no cups, and no glasses for the water. We left immediately after lunch as there was nothing else to do. We were so disappointed, paying that much a head we were expecting so much more. Next time we’re going the local swimming pool and a Wetherspoons afterwards. It’ll be a lot cheaper and more choice of food.

We had a fabulous stay here for a friend's birthday last weekend. Fabulous customer service upon arrival, and throughout. We received a complimentary room upgrade which was a lovely touch. Rooms were clean, warm, conformable. We used the pool and spa which were all clean, fresh and enjoyable. We had dinner in the hotel restaurant and breakfast was included in our stay. Food, drink and service was brilliant. Nothing was too much trouble and staff remembered us, again, a nice personal touch. Food was to a high standard, as was everything during our stay. I will definitely recommend to friends, family and future travel clients. Thank you!

Wow we enjoyed a wonderful family celebration with private dining. Staying over 3 nights and our family including young children for a 1 night stay. Food was amazing, rooms were delightful and they catered for all the family rooms with cots and adding a fridge for fresh milk etc. Staff could not have done enough and so attentive to our needs. We actually felt sad leaving as it felt like a second home. Thank you to those Debbie Katie Christine Julie Shanice Toby Annie Imogen Kate who we got to meet and to those who were behind the scenes making our stay so enjoyable and comfortable. We will be back

This wasn't our first Christmas here, so were excited to join them for Christmas Day lunch. All our expectations were met, from the champagne reception, through the five course lunch everything was excellent. Service and staff were impeccable and friendly. Highly recommended. Thank you everyone.

I had a spa treatment from Lola , What an amazing experience. Warm friendly approach, sensitive to my need of quietness then chatty when we spoke . I would definitely recommend a treatment with Lola, she is an assert to the company. Deborah 😁