Appartamenti a Bendigo

Siamo stati davvero in attesa di rimanere in questo hotel. Grande vista vecchio posto, fantastica posizione e la camera era bello. Tuttavia il servizio è assolutamente sfortunato. Può qualcuno fornire il servizio con un sorriso? A quanto pare no. Il vomito fuori dalla finestra del ristorante e entrambe le parti della porta d'ingresso potrebbe essere lavato o pulito? A quanto pare non. Il caffè al ristorante di mattina potrebbe essere bello invece di assolutamente terribile? A quanto pare no. Qualcuno alla reception potrebbe davvero risolvere un problema che è stato portato all'attenzione? A quanto pare no. E non potevano dire che lo riparassero ma non lo faranno? Lo supponevi. A quanto pare no. Abbiamo tornato in camera dopo aver cenato solo per scoprire che non c'era stato fatto nulla per risolvere la carenza di caffè, servizio in camera, eccetera? E la ricezione era chiusa quando siamo tornati. Se stai pensando di rimanere in questo splendido vecchio hotel, ti prego di fare quello che posso solo descrivere come il peggiore servizio clienti che ho mai avuto in qualsiasi hotel, mai. Ho usato molti hotel a livello mondiale.

My wife and I stayed at this Quality hotel for one night. The hotel is located on the main road through Bendigo - High Street, conveniently and directly across the road from Lake Weeroona. It’s a very short drive from the Bendigo CBD. On arrival after 2pm we were handed our key and informed that our room was located at the end of the courtyard. On opening the door I saw the bed unmade and a tray of food sitting next to it. I returned to reception and asked for another room. The staff were very apologetic and as such, we were allocated another room in the same area. The rooms are standard but comfortable and clean. I would have given this hotel a higher rating if it wasn’t for the train line located directly behind our room. We had V-Line and freight trains keeping us awake during the night and into the morning. Also, although the room has black out blinds, there are no pelmets fitted to keep out the external room/courtyard lighting. I prefer dark rooms when sleeping. I’ve stayed at various other motels in Bendigo with better sleeping conditions than that we experienced at this hotel. There are two types of accommodation available, firstly the rooms located at the rear of the reception/Restaurant/conference rooms (courtyard) are the older rooms as I described above. The newer rooms are located above the reception and fronting High St looking at Lake Weeroona. Then were rooms are dearer in price. The hotel has conference facilities, a restaurant, outdoor pool and a nice bbq area in the middle of the courtyard. Our

Cute little hotel at the back of Wine Bank . Very compact room directly outside the back seating area , so if that had been busy people would have been dining and drinking directly outside our window, but this area wasn’t being used even on a Friday . Bed was very comfortable . Bathroom very small but perfectly clean and tidy . Great location to be able to walk around town without driving .

I ordered 3 rooms for the weekend for 6 adults. Needed a queen, double and family room. Booked online and received a confirmation email of the three room booking. We would arrive Saturday and leave Sunday. I booked 3 weeks in advance. On Thursday before the weekend I got a phone call from the hotel. It was explained they only had two rooms available. I explained I need 3 rooms and was told there was nothing else available. No apology, nothing, in fact I found the man who called quite rude considering it is the hotels error. Simply all I could get was those two rooms. Poor work on the hotels behalf as apparently my booking only had 2 rooms. I have attached part of the confirmation for my booking. Confirming the three rooms, which I booked on the hotels website so their only excuse is they lost part of my reservation. DO NOT BOOK UNLESS YOU WANT YOUR RESERVATION LOST TWO DAYS BEFORE YOU ARE MEANT TO ARRIVE!!

I booked a 2-day stay for a family outing with kids. The only reason I chose this hotel was the heated pool and jet spa, which were mentioned in the reviews and hotel description. I read a lot of reviews on the internet before booking. The moment I stepped into the hotel, I started to wonder if these reviews were about this property. The exterior looked like an outdated, below-average motor inn. The front desk was not friendly. The first question was, “Have you stayed here before?” I said no, and then he told me I could go to the first floor using the stairs or the lift near the reception. He provided no other information about any of the amenities. The corridors were dusty and looked like they hadn’t been cleaned for months. The room was not neat, with outdated furniture and carpets. However, I was not aware that this was just the beginning of my disappointments. As I mentioned earlier, my preference was for the pool for my kids, so I ignored all the above and went to check the pool. It looked like it hadn’t been cleaned for a long time, and the water was so cold. The receptionist said the heating system was damaged. The kids were very disappointed, and I thought I could make them happy with the jet spa inside the bathroom. I filled the water, and when they switched on the jet, the whole unit went dark as the main power switch went off. I tried to call the reception through the hotel phone but failed, then I tried from my mobile, but it went to voicemail. I went and spoke with the receptionist. He came and had a look and told me he couldn’t do anything to fix the jet. I was thinking, why did I book this hotel? There is a nice hotel very close to this property. After two days of an unpleasant stay, when I went to check out at the reception, no one was there. After waiting and ringing the call bell several times, I left the key at the reception and again went to the first floor and wandered around looking for the receptionist. At last, I found him, told him about the key, and left. Very unprofessional hotel. Stay away.

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