Name: Home2 Suites by Hilton Alexandria
Address: 3800 Alexandria Mall Dr, Alexandria, Louisiana, 71301, 3800 Alexandria Mall Dr, Overseas, Stati Uniti d'America
Rating: 4.4

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My organization and I come to Alexandria a few times each year, and we've been faithful customers of the Home2 Suites the past few years. We typically booked 1-3 room(s) per stay, and most of our experience was relatively enjoyable.  However, earlier this month, there was a MAJOR concern, and management failed to handle the situation properly. A person from my company is taking cancer medication cream, and their product treatment mysteriously vanished  from their room while they were gone. This only occurred after an unrequested visit from housekeeping.   The vanishing cream (this cream was in an expensive bottle and could appear to be a cosmetics cream; the treatment was purchased for $250+) was never found after repeated searches.   My team and I thoroughly searched the hotel room several times, looking through the garbage, searching above shelves, checking underneath furniture - trying to do anything we could to ensure that the medication had not been accidentally misplaced. Additionally, we waited until we checked out of the hotel and we returned home to confirm that the medication was not packed away in our personal luggage... Alas, after everyone within the company unpacked their traveling bags, no cancer medication was found.  I understand that 9 out of 10 times, missing items are typically attributed to guest error or misplacement. However, this was the 1 out of 10. The person in my company had to pay for another round of cancer medication treatment. There was no reimbursement whatsoever for our stay (we had booked multiple rooms for several nights), no responsibility on behalf of the management to conduct thorough investigation on the missing medical treatment, no protocol established to help restore trust in this business.   Due to damaged trust and the failure of this hotel to adequately provide a solution or support in this situation, we will not do business with this establishment going forward.   If you stay here, I recommend putting away any valuables, even when room service is unrequested... You might find something missing... but don't worry - at least you'll get those fresh towels you didn't request.

this is a great location! I stay here approx 4x a year while in town for business. It’s centrally located near all restaurants and shops in Alexandria. It’s always clean, employees and friendly. It is in need of some updating. My visit this week I noticed lots of wallpaper fraying, dirtier than usual carpeting and chips off of walls and floor boards. I did hear the front desk staff say something about how they will be painting soon. My shower had the most heavenly water pressure! It was so strong it was like getting a water massage! So random but I loved it. See you in a few months!

È stato un soggiorno fantastico, bella camera, ottimo servizio clienti?


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16.6km from Alexandria International Airport

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Dai un'occhiata alle 86 recensioni su Home2 Suites by Hilton Alexandria, valutate 4.4 da viaggiatori reali su Trip.com. Scopri che cosa hanno apprezzato di più i precedenti ospiti dell'hotel, tra cui servizi, posizione, camere e tanto altro!

86 recensioni verificate degli ospiti di Home2 Suites by Hilton Alexandria - 2024 | Trip.com

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