Utente ospite
28 febbraio 2024
I recently stayed at the Palmgrove hotel in Alappuzha, Kerala, and my experience was far from satisfactory. Firstly, the photos displayed on their website seemed heavily photoshopped, painting a far rosier picture than reality. This resort, touted as a 3-star accommodation, fell woefully short of even basic standards. Let me elaborate my experience at The Palmgroove Lake Resort, Alapuzzha: 1. The ***agement's attitude was shockingly rude, displaying a complete disregard for the guests' comfort and satisfaction. 2. Privacy was non-existent due to poorly designed curtains that left gaps, allowing unwanted intrusion into our room. 3. The mattresses were uncomfortably saggy, resulting in backaches the next morning. 4. The linens and towels provided were worn-out, torn, and rough to the touch. 5. Mosquitoes infested the room, with no provisions for insect repellent. 6. Despite complaints about a malfunctioning AC, assistance was unavailable after 9 pm, forcing us to contact the ***ager directly, who was not even on the premises. 7. The buffet breakfast was a dismal affair, offering stale and cold items with limited variety and freshness. Staying at the Palmgrove hotel was a regrettable experience. I strongly advise against it. Spending a little extra for a better-quality stay elsewhere in Alappuzha is undoubtedly worth it. This hotel's subpar services and facilities do not align with its star rating and should be avoided at all costs.
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