Hotel in zona Tour de Fresas, Alajuela

The place is nice and clean. But, expect to pay outrageous prices here. Even during the low season. For nothing special either. The TVs in the rooms are outdated. The rooms themselves are standard at best. We live by Miami, Florida, and price points here are exceptionally high, even for Miami standards. $$$$$ One of us needed some cough medicine in the middle of the night. Awesome that their tiny store downstairs had some. Not awesome that they charge $35 for a bottle of it. Price gouging at its best. Never would I think I’d see this in a country I’ve fallen in love with.

PROS: Very clean, air conditioned and modern for a good rate. Wifi and decent breakfast included. The stromanthe triostar plants in the lobby were very nice. CONS: Staff is miserable and takes no accountability for customer service. Stephanie literally lies to your face and tries to overcharge you. Examples: -”oh your safe is broken? just reset with code 123456.” nope. the safe code was set by a previous guest and left open so this didn't fix the problem. We had to take all our valuables on a 13 hour tour because of this - very inconvenient. -”oh, you need another towel because we only gave you 2 despite 3 people in the room? we'll send someone up right away”. no one ever shows. when you call back, if they ever pick up, they say the same thing. -”your shuttle from the airport is confirmed and the driver will have a sign with your name on it” nope; after a long trip we had no one to pick us up. The driver didn't have my booking (he had another name on the sign), so he called the hotel and they confirmed nothing had been booked for us. -”well there's no booking because you obviously have to book it in advance; how would we know you need a shuttle?”. Excuse me? Yes, in fact, I did book it in advance and showed them the email chain (7 emails) with her own confirmation 3 days earlier! -”ok so you found the driver, perfect”. No, not perfect as we've been searching in the sweltering heat, walking up and down through the crowds for 45 minutes with a small child after a long trip. An apology, not a dismissal would be more appropriate in this situation. After speaking to the driver and Stephanie (we are still in the heat outside the airport), Stephanie who confirmed the booking by email then blamed her colleague who in fact didn't book it, And, they still charged us $16 USD for it - which was like rubbing salt in the wound. -”it will be an additional $20 USD for the shuttle” - when they previous told me $16 USD (thankfully in writing) -”it will be $16 USD to have a child in the room” - when my confirmation clearly shows children stay free (thankfully in writing) -guests aren't ”allowed to use the stairs”; long wait for the elevator

Siamo stati preparati quando prenotamo questo hotel da recensioni esistenti da altri. Ciò che è successo è disappunto. La stanza della serie 2000 sul secondo piano sembra un vecchio appartamento, senza tovaglioli da doccia, bagno un po 'ancora vecchio ma funzionale, senza frigorifero e così via. Eravamo preparati per tutto ciò considerando il prezzo e la posizione. A tempo del letto, abbiamo trovato due bug sul letto ma li abbiamo spogliati. È l'atmosfera tropicale, cosa si aspetta! La mattina dopo il colazione, tuttavia, ho trovato un po' di più sul mio letto. Ho tirato fuori una delle mie carte di credito e ho ucciso alcuni. Quando ho tirato fuori la copertina del letto, più apparirono ...... Vedi il bug nel video. Ho chiamato il desk front che ha mandato un personale di servizio in camera per guardarlo. Il personale sembra sorpreso di vedere anche i bug. La signora del desk front era gentile e veloce a agire e ha cambiato la mia stanza in camera in 6000 serie e tutto bene con noi. Ho chiesto di parlare con il loro manager. Una volta, alla fine della pomeriggio, mi avvicinò alla riproduzione di Frondesk che andò in bagno per prendere il manager. Il manager si è presentato in un po’ e si è scusato leggermente, e ha cominciato a spingere indietro dicendo che il tempo tropicale è normale, i bug sono normali, e molti altri.Gli ho detto che la stanza è infestata troppo male e ha bisogno di una pulizia disastrosa per eliminare l’infestazione. Il manager poi ha continuato a spiegare la stessa cosa. Mi sento deluso. Per questo hotel, non lo consiglio finché non fanno un buon lavoro. O se ci piace, tuttavia, non esattamente, assicuratevi di chiedere la domanda giusta per evitare una stanza simile. Buona fortuna la prossima volta.

Personale molto piacevole e accogliente. Camera e spazi comuni puliti. Navigazione gratuita per l'aeroporto ogni ora (conta 20mn) Risotto del risotto eccellente risotto.

Nice hotel and rooms very comfortable. The only issue is the huge traffic jam every morning to get out of the area.

La stanza è molto pulita, silenziosa, buon colazione!

Grazie al personale di Trip.com per coordinare il tempo di soggiorno e regolare le camere tranquille.Un servizio di personale della reception dell'hotel ha un buon spirito di lavoro per una signorina e sorella. Chieda al personale di connettersi con Wi-Fi in tempo

I cannot say one bad thing about this place. First class all the way. Beautiful rooms, rain shower heads, best beds and pillows ever, great and kind beautiful staff. The guys at the front desk became very vested in us, giving us info, storing our bags, always dressed perfectly, and always carrying themselves professionally. The breakfast buffet in the morning was great! The hotel is located in a quiet part of town, yet very close to bus routes, major highways, groceries, and parks. Guests have access to the pool next door which was small and cozy. There us a small gym downstairs with a few machines and weights. And of course the small ****** around the corner. A great value!