Prefettura di Niigata, Giappone: hotel con terme

The hotel itself was nice, but the staff at the ski resort was horrible, the rentals are also not well maintained. The boards are not waxed, which makes it difficult to work with as there are a lot of flat routes which are difficult to avoid (Pony and village road were the flattest slope Ive ever seen in my life, I had to unstrap and walk and the board just wouldn't move). Ski resort staff were unfriendly and the rental staff was the worst, there was a lady there that was cold and rude. The only reason why the rental shop is surviving is probably because the equipments are salomon branded and that there is no other option.  I would visit again but only because the routes are fun, Myoko long run was the best, but I would never want to rent from the shop again. The food was very very good. For breakfast, you could choose from western or Japanese buffet. Western buffet is highly recommended, the omelette was the best ive eaten in my life and there was a diy risotto which was great as well. For dinner, there were 4 options, either buffet, steak, Japanese or shabushabu. All requiring reservations which is tough if you are checking in the evening as some might not be available. Highly recommend the steak, the food was good and the staff were amazing. Japanese was the hardest to get a reservation for but the food was quite underwhelming. The room was clean and ski lockers are also provided but it's tiny and can barely fit 2 boards. But I wish that in the toilet in the common area, you can adjust the tap temperature as the water is freezing cold. Amenities wise, bottled water are provided daily, also, yukata was provided but you can only wear them to the onsen which was extremely troublesome as I had to change multiple times a day.  The hotel provides shuttle bus services to and fro jyoetsumyoko station which was easy to book. The bus drivers were also friendly and helped out with the luggage. In summary, for a 5 stars hotel, it didn't live up to expectations, ski resort and rental staffs were unwilling to help and unfriendly. Also, some of the staffs could not speak Japanese which is puzzling for a hotel in Japan. If not for the amazing snow and slopes I would never come back.

館内はキレイで、足湯サービスやロビーでのウェルカムドリンクや夜にリクエストを受けて弾くピアノ演奏や、北沢浮遊選鉱場跡のライトアップのバスの送迎や、お夜食のおいなりさんなど楽しく過ごせました。朝食バイキングは日本海の海の幸を楽しめて良かったです。温泉から眺める日本海はあいにくの雨でした。残念。でもまた来たいと思います。

The hotel is atmosphere with a nice blend of the old and new. It is located not too far from Uonuma no Sato and have a complimentary shuttle service to and fro Hatago Isen opposite Echigo Yuzawa Station. The room is big and there is nice heated table area. The bathroom is nice but as with traditional lodgings such as this, it can be pretty cold especially at the bathroom area in winter. Dinner was served in a bento format at our room. I was a little disappointed that it is a not a proper sit-down meal at the main dining area instead. The bento includes two generously sized onigiri, appetizers, and four main items including a meat patty, grilled fish and braised wagyu. The onsen bath is also quite nice and loved the bath with the snowy landscaped garden. Service is generally good and there are snacks and drinks available at the lounge for guests. In the evening, there is also sake and umeshu available for guests.

Dal mio punto di vista onesta. Questa è la mia prima recensione insoddisfacente per una stanza alberghiera. Ero molto deluso dalla stanza per il prezzo che ho pagato. Ho pagato più per questa stanza di quanto ho pagato per una stanza di lusso in alto vicino a Tokyo Disney. Le foto online erano molto ingannanti. Quando sono entrato nella mia stanza, era grosso, mi sono girato e i piedi mi sono curvati. Non volevo mettere le mie proprietà. Il tessuto era vecchio e disgustoso. Il letto di divano era grosso. C’erano tinture sul divano e sulla matita. La foglia per la matita era troppo piccola, non copriva la matita tinturata. I letti erano duri e non si sentiva pulito. La tenda del doccia aveva un odore cattivo. La stanza era molto datata. Poiché questo hotel è abbastanza segreto e altri hotel sono stati prenotati, abbiamo dovuto farlo. Sono felice di aver soggiornato solo una notte. Una nota migliore, il personale era molto amichevole e il servizio era grande. La posizione per lo sci è stata fantastica, e il bus gratuito è stato favoloso. Naeba Prince Hotel ha davvero bisogno di fare meglio con le loro camere. Speravo di portare tutta la mia famiglia di 14 per rimanere poche notti l'anno prossimo, ma dopo aver visto le camere, non rimarrò qui a meno che non rinnovano le loro camere che hanno bisogno di aggiornamenti.

Molto bel posto per soggiornare! Calma durante il periodo primavera/estate, perché la zona è più popolare in inverno. Molto vicino alla stazione Echigo Yuzawa entro 5 minuti a piedi. È stato benvenuto all'hotel con la complimentare matcha e snack. Quando si accendeva, c'era anche un bel gioco di Gachapon in cui si poteva vincere una delle loro speciali cose Niigata/Yuzawa! La camera era pulita e spaziosa con un comodo letto futon. I bagni pubblici erano così bello e ben mantenuto! Il personale qui è molto amichevole e attento. Se non avete prenotato la loro specializzata cena/Colazione, potete ancora fare la vostra ordinazione con 2 giorni di ordine avanzato sul desk front. Mi piace anche che forniscono la navetta gratuita alla stazione di check-out su richiesta! Sicuramente restare qui di nuovo se mai tornato nella zona 🫶🏼

My wife and I visited this onsen resort in 2023 and we loved it. My wife especially likes the many onsens they have. We have always wanted to come here again and finally did after 3 years. Like three years ago, the room and facilities are very clean and well maintained everything just as they were. One thing did change and we are quite upset about it, is that the staff is not as enthusiastic as they were (there are some familiar faces, many new ones). I still recommend this place to everyone, Futaba is still the best compared to the other two onsen resorts we’ve visited in between. Hope they can figure out some way to motivate the staff and offer a better experience to guests.

We are not allowed to wear our own shoes once we enter the lobby. If we are expected to walk bare feet, maybe the hotel should consider providing guest with indoor slippers. It is very uncomfortable walking to the restaurants barefeet as no matter how clean they keep the floors, there’s bound to be food spills and oily surfaces. Breakfast and Dinner are great, just need more variety for guests staying more than 3 days.

a last minute short ski trip found me checking out this resort and it suited me just fine.  I only had time to ski for 2 days and was pleasantly surprised by the good value for money here. Arriving in the early morning from Ueno on the 0649hr Shinkansen, I hopped onto the 0810hr hotel shuttle, registered myself at the front desk (had my room assigned but check in was at 3pm) and found myself on the slope just shortly after 9am. Hotel guests also have free use of a locker to keep our equipment overnight.   I was contemplating to visit another slope (maybe Gala or Iwappara) the next day but enjoyed myself enough to save the hassle and continue skiing at Naspa Ski Garden on the second day.  Ski passes for both days were free for hotel guests (although I only stayed a night).  Breakfast was a  sumptuous spread of buffet the next morning.  Room was large, nice and clean.  Onsen was perfect.  I checked out after breakfast, left my bags with storage and at the end of the day, use the changing area to pack up before catching the hotel shuttle to Echigo Yuzawa Station.  I managed to do some shopping in Ginza and had a great sushi meal there before heading to the hotel.   I will certainly return! A big thank you to all the staff!

Had the best dinner and breakfast here - seafood is very fresh and well prepared. The rooms and tub has a great view of the ocean

The hotel is very clean and the room is spacious. The only two things that I dislike is the separate toilet and bath which is small plus no hook to hang clothes and need to climb a slope everytime you go in/out of the hotel.